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Software Customer Support Jobs (NOW HIRING)

Tenna

Senior Customer Support Representative

OR · Remote

$19.75 - $27/hr

Additionally, you will work closely with our Software Engineering, Hardware, Product, QA, and Sales Teams to provide top-notch customer support and fuel our customer growth efforts. If you're ...

AFC Industries

Customer Support

Muscatine, IA

$20 - $22/hr

Provide effective sales service support for all customers by efficiently processing all customer ... Able to use business software packages, applications within Microsoft Office, and Lotus Notes.

PCI Energy Solutions

Software Developer

Norman, OK · On-site

PCI Energy Solutions provides software, customer support, and value-added services for energy companies. Founded in 1992, the company is headquartered in Norman, USA, with a team of 201-500 employees.

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

Provide effective sales service support for all customers by efficiently processing all customer ... Able to use business software packages, applications within Microsoft Office, and Lotus Notes.

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

Provide effective sales service support for all customers by efficiently processing all customer ... Able to use business software packages, applications within Microsoft Office, and Lotus Notes.

equivant

Customer Support Specialist

Gulf Breeze, FL · On-site

$16.50 - $22.25/hr

The Customer Support Specialist at ACT Innovations provides technical support for two specialized software platforms - Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

equivant

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

The Customer Support Specialist at ACT Innovations provides technical support for two specialized software platforms - Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a ...

equivant

Customer Support Specialist

Florida, NY · Remote

$18.50 - $25/hr

The Customer Support Specialist at ACT Innovations provides technical support for two specialized software platforms - Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a ...

eProductivity Software

UT

Customer Support Team Lead Accelerate Performance ... About CAI Software CAI Software builds purpose-built solutions that help manufacturers, processors ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

Basic understanding of customer support software and CRM systems. What We Offer: * Full-time, on-site position with growth potential * Competitive pay and full benefits (medical, dental, vision, PTO)

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ... Install, configure, and maintain computer hardware, software, systems, mobile devices, printers ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$24/hr

Identifying hardware and software solutions * Maintain high data hygiene on your work in all ... Customer Support in financial services. Salary Description $24/hr

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

Identifying hardware and software solutions * Maintain high data hygiene on your work in all ... Customer Support in financial services.

LINQ

Customer Support Specialist

Denver, CO

$31K - $51K/yr

The right candidate will have experience in providing software support to school district ... Customer Support: Provide exceptional customer service through building rapport and relationships ...

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All JobsSoftware Customer Support Jobs

Software Customer Support information

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$30.5K

$45.3K

$61K

How much do software customer support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for software customer support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

More about Software Customer Support jobs
What cities are hiring for Software Customer Support jobs? Cities with the most Software Customer Support job openings:
What states have the most Software Customer Support jobs? States with the most job openings for Software Customer Support jobs include:
What job categories do people searching Software Customer Support jobs look for? The top searched job categories for Software Customer Support jobs are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,311 per year, or $21.8 per hour.

Senior Customer Support Representative

Tenna

OR • Remote

$19.75 - $27/hr

Full-time

Posted 29 days ago

Job description

Position Description
Tenna is seeking a dedicated Senior Customer Support Representative to join our growing team. As a Senior Customer Support Representative, you will ensure Tenna builds long-lasting relationships with our customers by serving as the main point of contact for all inbound support channels. You will engage with and leverage your deep knowledge of the platform to troubleshoot hardware and software issues and find creative solutions for our customers daily. Additionally, you will work closely with our Software Engineering, Hardware, Product, QA, and Sales Teams to provide top-notch customer support and fuel our customer growth efforts. If you’re passionate about delivering exceptional customer experiences, thrive on solving complex problems, and take pride in being the key problem-solver for customers and internal partners alike, this is the role for you!
 
Why Tenna?
At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets on one comprehensive platform anytime, anywhere.  Apply now!   
 
Responsibilities
  • Provides swift and exceptional support to customers who are routed via phone, email, inbound chat, and/or hotline calls
  • Ensures all customer requests and issues are handled in a thoughtful, urgent manner
  • Asks probing questions and employs active listening techniques to accurately diagnose the root cause of the issue at hand
  • Resolves customer issues via phone (or in person) using our diagnostic tools
  • Seeks to break down and understand complex problems individually and collaboratively. Provides analysis and recommendations to internal and external stakeholders on complex problems.
  • Works within the ticketing queue (Helpscout and JIRA)
  • Takes full ownership of each support ticket and ensures tickets are resolved as expeditiously as possible. Follows up with the team on ticket status as needed
  • Submits support tickets and escalates issues to the appropriate stakeholder in a timely manner
  • Utilizes teleconferencing tools to assist current customers such as Zoom, Microsoft Teams, etc.
  • Assists customers with navigating the Tenna app, and monitoring the health of Tenna trackers
  • Leverages a deep understanding of Tenna’s software platform, hardware, and the environmental factors that can affect them to troubleshoot and document issues
  • Identifies trends in customer issues to understand the potential impact on customers and takes the appropriate course of action
  • Accurately records information allowing the team to prioritize bugs, enhancement requests, and feature requests
  • Works alongside the Product Team, Hardware, QA, and Engineering to ensure bugs and other issues are resolved and communicated back to customers
  • Assists Customer Success Managers with technical issues pertaining to their customers and provides clear, concise, and timely feedback on reported issues
  • Ensures customer permissions, asset lists, and relevant data are all provisioned correctly
Job Requirements
  • Bachelor’s degree strongly preferred or equivalent
  • 5+ years of experience providing software customer support is required
  • 2+ years of experience working for a SaaS, PaaS, related company
  • Strong experience using teleconferencing tools such as Zoom, Microsoft Teams, etc.
  • Strong experience providing technical support for Android, Apple, and Windows-based products
  • Experience working within construction technology or within the construction industry is an absolute plus
  • Strong interest in software development processes, IoT products, and connected hardware products
  • Excellent verbal and written communication abilities, particularly with Engineers
  • Familiarity with Salesforce, HelpScout, or similar support tools is strongly preferred
  • Bilingual proficiency in Spanish is a plus
  • A self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude
  • Excellent problem-solving skills and is process-driven
  • Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards
Benefits, Perks, & Additional Information:
  • Full-time opportunity
  • Location: Remote – nationwide
  • Candidates must be able to work at least one Saturday per month
  • Candidates must have the ability to be on camera during all virtual meetings
  • Occasional travel to customer locations is required, up to 20%
  • Competitive compensation packages offered
  • Opportunities for growth and personal development within a highly dynamic team
  • Robust, low-cost benefit packages offered
  • Benefit coverage begins on the first date of employment
  • Dependent Care offered
  • 401k match
  • Employee referral bonuses
As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.