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Software Customer Support Jobs (NOW HIRING)

equivant

Customer Support Specialist

Florida, NY · Remote

$18.50 - $25/hr

The Customer Support Specialist at ACT Innovations provides technical support for two specialized software platforms - Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a ...

eProductivity Software

UT

Customer Support Team Lead About CAI CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our ...

LINQ

Customer Support Specialist

Denver, CO

$48K - $51K/yr

The right candidate will have experience in providing software support to school district ... Customer Support: Provide exceptional customer service through building rapport and relationships ...

GHG Corporation

Customer Support Technician

Houston, TX · On-site

$17.50 - $23.50/hr

Customer Support Technician - GHG Corporation GHG Corporation is an established SDVOSB , supporting ... Provide advanced technical support for hardware, software, network connectivity, and ...

GHG Corporation

Customer Support Technician

Houston, TX · On-site

$17.50 - $23.50/hr

Customer Support Technician - GHG Corporation GHG Corporation is an established SDVOSB , supporting ... Provide advanced technical support for hardware, software, network connectivity, and ...

GHG Corp

Customer Support Technician

Houston, TX · On-site

$17.50 - $23.50/hr

Customer Support Technician - GHG Corporation GHG Corporation is an established SDVOSB , supporting ... Provide advanced technical support for hardware, software, network connectivity, and ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Functional Outcomes Customer Support Operations * Deliver frontline technical support for customers ... Escalation and resolution of software issues to the information systems/development team.

Alphabe Insight Inc

Customer Support Specialist

Detroit, MI · On-site

$17.75 - $24/hr

Familiarity with customer support software and CRM tools. Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Based on its proprietary, Internet-based software platforms, Uhlig LLC provides products and ... Our Customer Support Specialists maintain and expand relationships with clients across the country ...

LINQ

Customer Support Specialist

Denver, CO · On-site

$18.50 - $25/hr

Who We Are: We're a high-growth software company with a big mission : empowering K-12 district ... LINQ's Customer Experience department is the heart and soul of our commitment to supporting k12 ...

Alphabe Insight Inc

Customer Support Specialist

Fort Worth, TX · On-site

$17.25 - $23.25/hr

Proficient in using customer support software and tools. Additional Information Benefits: * Competitive Salary * Flexible Work Schedule * Paid Time Off (PTO) * Health & Wellness * Professional ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Functional Outcomes Customer Support Operations * Deliver frontline technical support for customers ... Escalation and resolution of software issues to the information systems/development team.

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Software Customer Support information

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$30.5K

$45.3K

$61K

How much do software customer support jobs pay per year?

As of Jul 17, 2026, the average yearly pay for software customer support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

More about Software Customer Support jobs
What cities are hiring for Software Customer Support jobs? Cities with the most Software Customer Support job openings:
What states have the most Software Customer Support jobs? States with the most job openings for Software Customer Support jobs include:
What job categories do people searching Software Customer Support jobs look for? The top searched job categories for Software Customer Support jobs are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,311 per year, or $21.8 per hour.
Customer Support Specialist

Customer Support Specialist

Stax

Orlando, FL

$16.75 - $22.50/hr

Other

Re-posted 3 days ago

Job description

Description

We're proud to share that our Customer Support team earned Bronze in the Stevie Awards for Front-Line Customer Service Team of the Year - a recognition that highlights our people-first mindset and relentless commitment to our clients.


At Stax, Customer Support isn't just about answering questions. It's about empowering businesses, solving real problems, and delivering every interaction with both knowledge and heart. Come be part of a team that's nationally recognized, deeply collaborative, and dedicated to raising the bar for customer experience every single day.


As a Customer Support Specialist, your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of customers' payment processing infrastructure, which may include third-party systems in addition to Stax systems.



Key Responsibilities & Objectives

  • Monitoring incoming call queue and answer an average of 300/mon incoming calls promptly and professionally
  • Maintain an average call handle time of 20 minutes
  • Handle calls related but not limited to:
    • Login Help
    • Basic Transaction Research
    • Basic Deposit Research
    • General Inquiries
    • Basic StaxPay How To's/Walk Throughs
    • Billing Tickets (Fee Opt Outs)
    • StaxPay Troubleshooting
    • Basic Terminal Troubleshooting
  • Maintain KPIs as set forth by support leaders
  • Responding to customer support requests in a timely manner
  • Diagnose/troubleshoot basic technical issues across hardware and software platforms
  • Identify workarounds and resolutions to basic technical issues
  • Proactively coordinate troubleshooting efforts across multiple 3rd party vendors in the customer tech stack to provide full end-to-end troubleshooting including systems outside of Stax's control
  • Identifying hardware and software solutions
  • Maintain high data hygiene on your work in all internal systems
  • Provide feedback to help identify trends and potential process improvements or customer experience improvements
  • Effectively investigate and diagnose customer problems, including problems involving data and systems of third parties such as back-end processors or banking partners
  • May be assigned weekend and evening shifts
  • Other duties as assigned

Requirements

  • 2+ years working with customers
  • Excellent communication skills, to work within team and customer relations
  • Strong customer empathy and the ability to de escalate in emotional situations
  • Technical or financial support experience
  • Excellent phone etiquette
  • Ability to work under pressure in fast-paced environment and prioritize workload
  • Comfortable with standard business software (Microsoft Office, Google, etc)
  • Solution oriented with the ability to think strategically and creatively in decision making
  • Strong work ethic
  • Coachable and able to take direction and feedback well, yet being forward thinking to challenge the status quo
  • Strong attention to detail
  • Bilingual - Fluent in English and Spanish a plus



Join an award-winning team and help us redefine Customer Support in financial services.

Apply