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Software Customer Support Jobs (NOW HIRING)

neptune technologies

Customer Support Specialist

Altoona, PA · Hybrid

$17.75 - $23.75/hr

Once a customer is actively using Muni-Link's cloud-based software, the Customer Support Team will provide ongoing support on customer calls, emails, and live chats. The Customer Support Specialist ...

Neptune

Customer Support Specialist

Altoona, PA · On-site

$17.75 - $23.75/hr

Once a customer is actively using Muni-Link's cloud-based software, the Customer Support Team will provide ongoing support on customer calls, emails, and live chats. The Customer Support Specialist ...

SIMPRO SOFTWARE

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues, are addressed in a timely and effective manner ...

Simpro Software

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues, are addressed in a timely and effective manner ...

Ironwood

Customer Support

Oxford, MS

$16 - $20.50/hr

Provide enthusiastic customer service for inbound/outbound phone and email support * Be ... Must be versatile in managing multiple software programs while conversing with all levels of ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

Jiko

Customer Support Associate

Charlotte, NC · Remote

$17 - $23.50/hr

Mid Level Technologies: CRM, Help Desk, Fintech platforms, Customer Support Software Requirements: 2-3+ years in customer support within financial/fintech; experience with institutional clients ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$16 - $20.50/hr

Provide effective sales service support for all customers by efficiently processing all customer ... Able to use business software packages, applications within Microsoft Office, and Lotus Notes.

AFC Industries

Customer Support

Muscatine, IA · On-site

$16 - $20.50/hr

Provide effective sales service support for all customers by efficiently processing all customer ... Able to use business software packages, applications within Microsoft Office, and Lotus Notes.

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

Edmunds GovTech

Customer Support Specialist

Northfield, NJ · On-site

$48K - $62K/yr

Our Support Specialists are the subject matter experts of our local government ERP software applications. ROLE AND RESPONSIBILITIES WITH ESSENTIAL FUNCTIONS * Aides in identifying a customer issue ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

Basic understanding of customer support software and CRM systems. What We Offer: * Full-time, on-site position with growth potential * Competitive pay and full benefits (medical, dental, vision, PTO)

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

Identifying hardware and software solutions * Maintain high data hygiene on your work in all ... Customer Support in financial services.

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ... Install, configure, and maintain computer hardware, software, systems, mobile devices, printers ...

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Software Customer Support information

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$30.5K

$45.3K

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How much do software customer support jobs pay per year?

As of Jun 27, 2026, the average yearly pay for software customer support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

More about Software Customer Support jobs
What cities are hiring for Software Customer Support jobs? Cities with the most Software Customer Support job openings:
What states have the most Software Customer Support jobs? States with the most job openings for Software Customer Support jobs include:
What job categories do people searching Software Customer Support jobs look for? The top searched job categories for Software Customer Support jobs are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,311 per year, or $21.8 per hour.
Customer Support Specialist

Customer Support Specialist

neptune technologies

Altoona, PA • Hybrid

$17.75 - $23.75/hr

Full-time

Posted 16 days ago

Job description

Position Summary:

The Customer Support Specialist reports directly to the Customer Support Manager and plays an integral role in daily support and service to our customers. Once a customer is actively using Muni-Link’s cloud-based software, the Customer Support Team will provide ongoing support on customer calls, emails, and live chats.  The Customer Support Specialist will follow through each task until a solution is taken back to the customer and reviewed to their satisfaction. Once trained this position will have a hybrid work week onsite and remote.

Key Responsibilities

  • Serve as the first point of contact for Muni-Link Billing customers seeking assistance over the phone, email or live chat
  • Give clear and concise direction to customers on how to use software components
  • Troubleshoot and effectively be able to comprehend the issue described by the customer through pertinent questioning
  • Document all customer interactions in CRM or other customer databases, and alert management of important customer issues or problems needing further escalation for resolution
  • Build strong customer relationships and generate high customer satisfaction
  • Train the customers on the software functions when necessary
  • Provide ongoing support, assistance and follow-up
  • Escalate significant problems and issues promptly to Customer Support Manager
  • Improve operations whenever possible
  • Be patient, courteous and respectful at all times, to empower and encourage customers
  • Strive to resolve incidents on first contact

Additional Responsibilities

  • Help maintain feature Requests – record, report, update the ticket and customer regularly, and track to completion.
  • Maneuver efficiently through Microsoft Applications – Outlook, Word and Excel
  • Understand, maintain and support outside vendor software that interface’s with Muni-Link
  • Keep Customer records updated in our Muni-Link software and CRM – phone, emails, employee contacts
  • Prioritize and escalate significant customer issues promptly to Customer Support Manager when necessary
  • Encourage opportunities to upsell/cross-sell Muni-Link’s other module’s and products when speaking to customers, passing along leads and referrals to Sales Manager
  • Assigned project specialist tasks (Regression Testing, Bill Print, Documents, Meter, Accounting)
  • Other customer support specialist tasks, as assigned

Skills Needed:

  • Basic understanding and ability to use Microsoft business applications – Outlook, Word and Excel
  • Organized
  • Demonstrated understanding of working with software/technology
  • Strong Interpersonal and External personal skills (Excellent Communication skills)
  • Customer service oriented
  • Honesty and integrity
  • Positive attitude and enthusiasm
  • Balance
  • Creativity
  • Determination and teamwork
  • Strong work ethic
  • Excellent multi-tasker with a focus on efficiency
  • General business knowledge
  • Excellent customer skills
  • Ability to learn software quickly

Preferred Qualifications: Requirements

  • General business / financial concepts, accounting knowledge a plus

Education/Experience: Typically requires a bachelor’s degree (or international equivalent) and 0-2 years of relevant experience.

Location: Altoona, PA

**Position is hybrid onsite work week - 3 days in the office.  There is no full time remote for this position.

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