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Software Customer Support Jobs in Florida (NOW HIRING)

Tews Company

Customer Support

Tallahassee, FL · On-site

$18 - $24/hr

Or one (1) years' experience providing customer service and technical support with Microsoft Office ... Learning about and providing technical assistance and routine maintenance of specialized software ...

Playbypoint

Customer Support Specialist

Miami, FL · On-site

$17.25 - $23.25/hr

At Playbypoint, we specialize in providing innovative enterprise software solutions that empower ... As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get ...

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ... Install, configure, and maintain computer hardware, software, systems, mobile devices, printers ...

Playbypoint

Customer Support Specialist

Miami, FL · On-site

$17.25 - $23.25/hr

At Playbypoint, we specialize in providing innovative enterprise software solutions that empower ... As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get ...

Crestfield Talent

Customer Support Coordinator

Tampa, FL · On-site

$42K - $50K/yr

Comfortable using computers and basic business software * Able to manage multiple customer requests * Dependable and professional * Previous customer service or office support experience is helpful ...

Crestfield Talent

Customer Support Coordinator

Tampa, FL · On-site

$42K - $50K/yr

Comfortable using computers and basic business software * Able to manage multiple customer requests * Dependable and professional * Previous customer service or office support experience is helpful ...

Outlier AI INC

Customer Support Specialist

Miami, FL · On-site

Technical Support capabilities, including comfort with web-based tools, basic troubleshooting, and learning new software or AI products quickly. * Solid Analytical Skills to interpret customer ...

Toi Toi USA

Customer Support Specialist

Fort Myers, FL · On-site

$16.75 - $22.75/hr

Maintain accurate customer records, notes, and communication within company software systems ... Experience in collections, billing support, or administrative support is a plus.

The Hello Team

Customer Support Specialist

Naples, FL · Remote

$17 - $22.75/hr

Software and environment trouble-shooting and diagnostic skills * Solid understanding of basic ... Previous professional customer and/or technical support experience * Previous Paychex Flex ...

TOI TOI USA

Customer Support Specialist

Fort Myers, FL · On-site

$40K - $41K/yr

Support company initiatives focused on customer retention, operational efficiency, and service ... Maintain accurate customer records, notes, and communication within company software systems.

Toi Toi USA

Customer Support Specialist

Fort Myers, FL · On-site

$40K - $41K/yr

Support company initiatives focused on customer retention, operational efficiency, and service ... Maintain accurate customer records, notes, and communication within company software systems.

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

Overview Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate ... Use of SAP, JWS, and Systech software * Set up and maintain customer master price list for external ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

Overview Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate ... Use of SAP, JWS, and Systech software * Set up and maintain customer master price list for external ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Florida

Software Customer Support information

See Florida salary details

$22.8K

$33.9K

$45.6K

How much do software customer support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for software customer support in Florida is $33,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,300.00 and $36,200.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Florida?

For Software Customer Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Florida look for?

The top searched job categories for Software Customer Support jobs in Florida are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,860 per year, or $16.3 per hour.

Customer Support Analyst

Defined Software Development

Tallahassee, FL • On-site

Other

Posted 4 days ago

Job description

Customer Support AnalystIntroduction:

The Customer Support Analyst will be responsible for providing primary point of contact for production support requests. They will triage incoming service desk tickets, communicate with end users, analyze reported problems, and resolve routine issues using documented procedures. The role also involves coordinating work with internal technical teams, monitoring support tickets, maintaining accurate documentation, and identifying opportunities for process improvement.

Responsibilities:
  • Serve as the primary point of contact for production support requests related to CIMS;
  • Receive, review, and triage incoming service desk tickets;
  • Communicate directly with end users to gather additional information, clarify reported issues, and document business impacts;
  • Analyze reported problems to determine severity, priority, and appropriate assignment;
  • Resolve routine issues using documented procedures and knowledge articles;
  • Create detailed vendor support tickets for software defects requiring third-party resolution;
  • Assign and coordinate work with internal technical teams, business analysts, infrastructure staff, and vendors;
  • Monitor support tickets through resolution while ensuring established service level expectations are met;
  • Maintain accurate documentation within the incident management system;
  • Develop and update knowledge articles and standard operating procedures;
  • Identify recurring issues and recommend opportunities for process improvement;
  • Assist with production releases, validation activities, and post-implementation support;
  • Prepare reports on support trends, recurring incidents, and production health;
  • Execute Tier 1 and 2 technical troubleshooting;
  • Manage vendor relationships and escalate complex software defects;
  • Perform high-volume ticket deduplication for a massive user base;
  • Demonstrate adaptability and flexibility during phased software rollouts;
  • Optimize queue management workflows to improve response times;
  • Conduct technical root cause analysis on recurring incidents.
Requirements:Required Qualifications:

A bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field, or four (4) years of equivalent work experience. Relevant experience may be substituted for education on a year-for-year basis when applicable.

  • Experience supporting enterprise software applications;
  • Experience working within a Help Desk, Service Desk, or IT Support environment;
  • Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;
  • Strong analytical and troubleshooting skills;
  • Excellent verbal and written communication skills;
  • Ability to work effectively with both technical and non-technical users;
  • Ability to prioritize multiple requests in a fast-paced production environment;
  • Experience documenting business and technical issues.
Preferred Qualifications:
  • Knowledge of IT Service Management (ITSM) principles, incident management, problem management, and change management;
  • Proven track record supporting large-scale, phased deployments of enterprise solutions.

**Selected candidates must successfully complete a Level II Background Check.

**No third Party Inquiries 

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