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Software Customer Support Jobs in Florida (NOW HIRING)

Tews Company

Customer Support

Tallahassee, FL · On-site

$18 - $24/hr

Or one (1) years' experience providing customer service and technical support with Microsoft Office ... Learning about and providing technical assistance and routine maintenance of specialized software ...

Simpro Software

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues, are addressed in a timely and effective manner ...

equivant

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

The Customer Support Specialist at ACT Innovations provides technical support for two specialized software platforms - Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

Identifying hardware and software solutions * Maintain high data hygiene on your work in all ... Customer Support in financial services.

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ... Install, configure, and maintain computer hardware, software, systems, mobile devices, printers ...

Toi Toi USA

Customer Support Specialist

Fort Myers, FL · On-site

$16.75 - $22.75/hr

Maintain accurate customer records, notes, and communication within company software systems ... Experience in collections, billing support, or administrative support is a plus.

InstantServe LLC

Customer Support Technician

Jacksonville, FL · On-site

$17 - $23.25/hr

FDOT Job 2220 Customer Support Technician, Entry Level PR980346-R196880 Client: Florida Department ... The selected candidate will support hardware/software installation, troubleshooting, audio-visual ...

Toi Toi USA

Customer Support Specialist

Fort Myers, FL · On-site

$40K - $41K/yr

Support company initiatives focused on customer retention, operational efficiency, and service ... Maintain accurate customer records, notes, and communication within company software systems.

InstantServe LLC

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

Customer Support Technician Location: Ocoee, FL 34761 - Responsible for supporting enterprise IT hardware and software systems. Provides both onsite and remote technical support, including ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

Overview Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate ... Use of SAP, JWS, and Systech software * Set up and maintain customer master price list for external ...

InstantServe LLC

Customer Support Technician

Tallahassee, FL · On-site

$17.25 - $23.50/hr

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Florida

Software Customer Support information

See Florida salary details

$22.8K

$33.9K

$45.6K

How much do software customer support jobs pay per year?

As of Jul 28, 2026, the average yearly pay for software customer support in Florida is $33,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,300.00 and $36,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Florida? For Software Customer Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Florida look for? The top searched job categories for Software Customer Support jobs in Florida are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Florida as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $33,860 per year, or $16.3 per hour.
Customer Support

Customer Support

Tews Company

Tallahassee, FL • On-site

$18 - $24/hr

Contractor

Medical, Retirement

Posted yesterday

Job description

  1. One (1) year of work experience in the installation, maintenance and technical support of workstation hardware.
  2. Or one (1) years’ experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating system.
  3. Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for one (1) year of experience. 
  4. Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related field from an accredited college or university. 

7 Primary Job Duties/ Tasks

Intermediate professional level role. The duties of this position can be broad and will include

  1. Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software
  2. Learning about and providing technical assistance and routine maintenance of specialized software applications.
  3. Providing support for other IT related hardware devices such as networked printers, smartphones, etc. 
  4. Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues.
  5. Perform advanced troubleshooting to determine the cause of problems.
  6. Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned.
  7. Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate.
  8. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items.
  9. Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment. 

8 Job Specific Knowledge, Skills, and Abilities (KSAs)

1. Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
2. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
4. Ability to do advanced troubleshooting on various manufacturers of computers
5. Ability to plan, organize, manage and track projects
6. Ability to communicate effectively both verbally and in writing
7. Ability to read, understand, and comply with the department's policies


Company Description

Tews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.
Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.
Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.