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Software Customer Support Jobs in Florida (NOW HIRING)

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Epos Now

Customer Support Consultant

Orlando, FL

  • Medical

  • Dental

  • Retirement

  • PTO

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

Waterbox USA

Be Seen First

Customer Support/Service

Longwood, FL · On-site

$38K - $45K/yr

  • PTO

This position combines high-level customer support responsibilities with hands-on aquarium ... Comfortable using computer systems, CRMs, and support software. * Some knowledge of aquarium ...

Waterbox USA

Be Seen First

Customer Support/Service

Longwood, FL · On-site

$38K - $45K/yr

  • PTO

This position combines high-level customer support responsibilities with hands-on aquarium ... Comfortable using computer systems, CRMs, and support software. * Some knowledge of aquarium ...

Celsius

Customer Support Associate

Boca Raton, FL · On-site

$16.50 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SUPPORT ASSOCIATE In-Office: Based full-time at CELSIUS ® Headquarters in Boca Raton, FL ... Expertise with enterprise accounting software (Great Plains a plus) excellent oral and written ...

Celsius

Customer Support Associate

Boca Raton, FL

$16.50 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SUPPORT ASSOCIATE In-Office: Based full-time at CELSIUS Headquarters in Boca Raton, FL ... Expertise with enterprise accounting software (Great Plains a plus) excellent oral and written ...

Celsius

Customer Support Associate

Boca Raton, FL · On-site

$16.50 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SUPPORT ASSOCIATE In-Office: Based full-time at CELSIUS ® Headquarters in Boca Raton, FL ... Expertise with enterprise accounting software (Great Plains a plus) excellent oral and written ...

Celsius

Customer Support Associate

Boca Raton, FL · On-site

$16.50 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SUPPORT ASSOCIATE In-Office: Based full-time at CELSIUS ® Headquarters in Boca Raton, FL ... Expertise with enterprise accounting software (Great Plains a plus) excellent oral and written ...

Simpro

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues, are addressed in a timely and effective manner ...

SPECTRUM

Customer Support Representative

Orlando, FL · On-site

$20/hr

... customer support by phone, troubleshoot internet and phone technical issues, and handle basic ... software applications * Technical Skills : MS Office, computer skills, typing * Skills

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Showing results 41-60

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Florida

Software Customer Support information

See Florida salary details

$22.8K

$33.9K

$45.6K

How much do software customer support jobs pay per year?

As of Aug 17, 2026, the average yearly pay for software customer support in Florida is $33,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,300.00 and $36,200.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Florida?

For Software Customer Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Florida look for?

The top searched job categories for Software Customer Support jobs in Florida are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,860 per year, or $16.3 per hour.

Customer Support Technician

CYNET SYSTEMS

Pompano Beach, FL • On-site

$23 - $28/hr

Contractor

Re-posted 10 days ago

Job description

Job Overview:

Requirement/Must Have:

  • High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
  • 1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
  • Ability to quickly learn new systems in a fast-paced environment.
  • Strong problem-solving, analytical thinking, and adaptability.
  • Able to manage multiple priorities and work independently or in a team.
  • Effective under pressure, with strong organizational and time-management skills.
  • Entry-level Tier 1 role supporting low- to medium-complexity issues.
  • Works under general guidance from senior IT staff, following documented procedures and checklists.

Responsibilities:

  • Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
  • Assist in coordinating audiovisual setups and providing video conferencing support.
  • Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
  • Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
  • Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
  • Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
  • Collaborate with and assist other areas of the IT department on projects and initiatives.
  • Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
  • Participate in after-hours (evening and weekend) on-call rotation.
  • Travel to remote locations to provide support as needed.
  • Perform other duties as assigned.
  • Must be able to lift 50 pounds.

Nice to Have:

  • Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
  • Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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