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Software Customer Support Jobs in Florida (NOW HIRING)

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

... software, upgrades, patches, and advanced technical support. Monitor service ticket queue and ... OR 1 year of experience providing customer service and technical support with Microsoft Office 365 ...

Apex Informatics

Customer Support Technician

Celebration, FL · On-site

$16.75 - $22.75/hr

Title: Customer Support Technician Location: Celebration, FL Duration: Long term Education ... Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Title: Customer Support Analyst Location: Education Bachelor's Degree in Computer Science ... software, hardware, and firmware relative to personal computer, local area network/wide area ...

My3Tech Inc

Customer Support Tech

Jacksonville, FL · On-site

$17 - $23/hr

Customer Support Tech Location: Jacksonville, FL 32216 (Onsite) Duration: 12+ Months Provide ... software, upgrades, patches, and advanced technical support. Monitor service ticket queue and ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

Customer Support Consultant As a customer support consultant, you will be helping new customers ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

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Showing results 21-40

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Software Customer Support information

See Florida salary details

$22.8K

$33.9K

$45.6K

How much do software customer support jobs pay per year?

As of Aug 17, 2026, the average yearly pay for software customer support in Florida is $33,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,300.00 and $36,200.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Florida?

For Software Customer Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Florida look for?

The top searched job categories for Software Customer Support jobs in Florida are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,860 per year, or $16.3 per hour.

Customer Support Coordinator

Titan America

Deerfield Beach, FL

$18.25 - $23/hr

Full-time

Re-posted 9 days ago

Titan America rating

6.6

Company rating: 6.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Overview

Customer Support Coordinator

TITAN AMERICA, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a CUSTOMER SUPPORT COORDINATOR for the HUB at teamTITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees.

This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB's administrative support function in all things driven by customers; billing, sales, and bids to name a few.

Responsibilities

 

  • Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
  • Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
  • Use problem solving techniques to resolve issues, know when to engage others
  • Use of SAP, JWS, and Systech software
  • Set up and maintain customer master price list for external and internal sales in multiple systems
  • Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
  • Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
  • Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
  • Copy, file, search archives and retrieve tickets for assigned accounts
Qualifications
  • 2-3 years administrative experience and Associates Degree/Bachelor's Degree preferred
  • Strong Customer Service or accounting related experience preferably in a Sales environment
  • Analytical and communication skills to deliver best results
  • Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
  • A good listener, ability to solve problems with minimal supervision
  • High energy and proactive when a customer needs assistance, often delivering more than what was required
  • Strong team concept skills required
  • Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
  • Ability to prioritize work projects
  • Flexible, interested in trying new techniques; coachable

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

Employment Type: FULL_TIME

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