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Software Customer Support Jobs in Florida (NOW HIRING)

HelloTeam

Customer Support Specialist

Naples, FL · On-site +1

$17.75 - $24/hr

Software and environment trouble-shooting and diagnostic skills * Solid understanding of basic ... Previous professional customer and/or technical support experience * Previous Paychex Flex ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Title: Customer Support Analyst Location: Education Bachelor's Degree in Computer Science ... software, hardware, and firmware relative to personal computer, local area network/wide area ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

Overview Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate ... Use of SAP, JWS, and Systech software * Set up and maintain customer master price list for external ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

... software, upgrades, patches, and advanced technical support. Monitor service ticket queue and ... OR 1 year of experience providing customer service and technical support with Microsoft Office 365 ...

Apex Informatics

Customer Support Technician

Boca Raton, FL · On-site

$17.25 - $23.50/hr

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range ...

Apex Informatics

Customer Support Technician

Boca Raton, FL · On-site

$17.25 - $23.50/hr

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of ...

Apex Informatics

Customer Support Technician

Celebration, FL · On-site

$16.75 - $22.75/hr

Title: Customer Support Technician Location: Celebration, FL Duration: Long term Education ... Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will ... As a cloud-based payments and point of sale (POS) software provider, our passion is to help small ...

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Showing results 21-40

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Florida

Software Customer Support information

See Florida salary details

$22.8K

$33.9K

$45.6K

How much do software customer support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for software customer support in Florida is $33,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,300.00 and $36,200.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Florida?

For Software Customer Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Florida look for?

The top searched job categories for Software Customer Support jobs in Florida are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,860 per year, or $16.3 per hour.

Customer Support Specialist

HelloTeam

Naples, FL • On-site, Remote

$17.75 - $24/hr

Full-time

Re-posted 14 days ago

Job description

About HelloTeam: HelloTeam is at the forefront of transforming HR technology to empower businesses with innovative solutions for enhanced employee engagement and operational efficiency.
Position Summary: This role is responsible for delivering end-to-end client support, combining high-quality customer service with platform training and implementation guidance. Serving as a primary point of contact, this individual supports clients through onboarding, ongoing use, and issue resolution to ensure a successful experience with the platform.
The specialist collaborates cross-functionally to address escalations, documents all interactions and progress within the system, and helps drive client adoption and satisfaction. Success in this role requires strong communication skills, the ability to manage multiple priorities, and a proactive, solutions-oriented approach to both support and client enablement.
Responsibilities Include:
  • Handling inbound and outbound communications (phone, email, and support requests)
  • Support client onboarding and implementation by conducting training sessions, guiding clients through platform setup and configuration, and ensuring alignment with best practices.
  • Troubleshooting platform-related issues, and providing clear, timely resolutions.
If you have the attributes, skills, and experience listed below, we want to hear from you!
  • 1-3+ Year of experience in a Customer Support role
  • Customer service and communication skills including business writing
  • Software and environment trouble-shooting and diagnostic skills
  • Solid understanding of basic computer functions and ability to teach/train users
  • Experience supporting Software As A Service preferred (Not Required)
  • Strong oral and written communications skills
  • Excellent organizational, problem solving and communications skills
  • The ability to work independently and balance multiple priorities
  • Team player, resourceful, flexible
Preferred Skills:
  • Previous professional customer and/or technical support experience
  • Previous Paychex Flex experience preferred (Not Required)
Education and Experience:
  • An Associate's or Bachelor's degree in Communications, Business Administration, or similar course of study is preferred (Not Required)
Remote Position:
This is a remote position and will require working from home.

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