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Software Customer Support Jobs in Virginia (NOW HIRING)

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... Leverage remote control software and diagnostic utilities to isolate and resolve operating system ...

KBR

Senior IT Customer Support

Alexandria, VA · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... Leverage remote control software and diagnostic utilities to isolate and resolve operating system ...

Two Six Technologies

Software Developer

Chantilly, VA · On-site

Two Six Technologies is hiring a Software Developer to support the customer's mission-essential applications within an Agile Team. The developer will be responsible for the development and support of ...

Two Six Technologies

Software Developer

Chantilly, VA · On-site

Two Six Technologies is hiring a Software Developer to support the customer's mission-essential applications within an Agile Team. The developer will be responsible for the development and support of ...

Two Six Technologies

Software Developer

Herndon, VA · On-site

Overview of Opportunity Two Six Technologies is hiring a Software Developer to support the customer's mission-essential applications within an Agile Team. The developer will be responsible for the ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Virginia

Software Customer Support information

See Virginia salary details

$30.2K

$44.9K

$60.5K

How much do software customer support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software customer support in Virginia is $44,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $48,100.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Virginia?

For Software Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Virginia look for?

The top searched job categories for Software Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Software Customer Support jobs?

Cities in Virginia with the most Software Customer Support job openings:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,922 per year, or $21.6 per hour.

Service Desk Customer Support Representative II

ASM Research

Lorton, VA • On-site

$17.25 - $22/hr

Full-time

Posted 9 days ago

Key responsibilities

  • Provide Tier 1 Service Desk support by handling incident intake, call management, troubleshooting, resolution, or escalation.

  • Operate and maintain a ticketing system to log, monitor, and document user interactions, resolutions, escalations, and follow-ups.

  • Support enterprise IT services and end-user technologies, including operating systems, productivity platforms, cloud tools, mobile devices, and peripherals.

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 226 rated it services

Job description

Position Overview
The Service Desk will serve as the point of contact for end-user IT issues, requests, and inquiries. This role requires strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents in alignment with defined service level agreements (SLAs).
Key Responsibilities
  • Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial troubleshooting, resolution, or escalation as appropriate.
  • Respond to incidents and service requests according to assigned criticality and established SLAs.
  • Operate and maintain an approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.
  • Support enterprise IT services and end-user technologies, including:
    • Operating systems (Windows, macOS)
    • Office productivity platforms (Microsoft 365)
    • Cloud collaboration tools
    • Mobile devices (iOS, Android)
    • Common peripherals and communication services
  • Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.
  • Demonstrate proficiency in modern productivity and collaboration tools (Microsoft 365), basic data analysis tools (Power BI), and awareness of emerging technologies such as AI-driven tools and self-service platforms.
  • Contribute to a knowledge base of common issues and solutions to promote user self-service and reduce call volume.
  • Conduct trend and root cause analysis to identify opportunities for incident reduction and service improvement.
  • Demonstrate flexibility to support evolving technology platforms, service delivery models, and organizational needs as directed.
  • Support a shared on-call schedule as needed

Qualifications
  • Bachelor's Degree or Associate degree +2 years additional relevant experience, or 4 years additional relevant experience can be substituted.
  • 4+ years' experience in a Service Desk environment
  • Secret clearance
  • Shift will be 6am - 2pm EST
  • Excellent communication and customer service skills.
  • Familiarity with ITIL v4 Foundations or HDI standards for IT service management.
  • Experience with enterprise IT environments, including Windows, macOS, Microsoft 365, VPN, and VDI.
  • Strong troubleshooting skills across hardware, software, and networking concepts.
  • Ability to adapt to new technologies and evolving service delivery models.

Preferred Qualifications
  • Knowledge in some of the following areas preferred:
    • eApp/e-QIP
    • NBIS Agency
    • STEPP
    • Enterprise Service Delivery (ESD) (ServiceNow platform)
    • General D-ICAM
    • NCAISS
    • NISS (also Facility Profile Updates and Change condition packages)
    • NP2
    • DISS
    • DCII

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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