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Software Customer Support Jobs in Virginia (NOW HIRING)

Two Six Technologies

Software Developer

Chantilly, VA · On-site

Two Six Technologies is hiring a Software Developer to support the customer's mission-essential applications within an Agile Team. The developer will be responsible for the development and support of ...

Two Six Technologies

Software Developer

Herndon, VA · On-site

Overview of Opportunity Two Six Technologies is hiring a Software Developer to support the customer's mission-essential applications within an Agile Team. The developer will be responsible for the ...

Two Six Technologies

Software Developer

Chantilly, VA · On-site

Two Six Technologies is hiring a Software Developer to support the customer's mission-essential applications within an Agile Team. The developer will be responsible for the development and support of ...

Two Six Technologies

Software Developer

Chantilly, VA · On-site

... Provide customer support for software systems and application issues. • Stay up to date with industry trends, and emerging technologies, applying this knowledge to improve our application ...

Two Six Technologies

Software Developer

Herndon, VA · On-site

... Provide customer support for software systems and application issues. • Stay up to date with industry trends, and emerging technologies, applying this knowledge to improve our application ...

Two Six Technologies

Software Developer

Chantilly, VA · On-site

... Provide customer support for software systems and application issues. • Stay up to date with industry trends, and emerging technologies, applying this knowledge to improve our application ...

ATG

Customer Technical Support Specialist NEN

Dahlgren, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The selected candidate will provide enterprise desktop and network end-user support, troubleshoot hardware and software issues, install and configure IT equipment, and assist customers with ...

Meditore

12228: Software Engineer

Ashburn, VA · On-site

$150K - $153K/yr

Software Engineer. Meritore Technologies LLC, an Ashburn, VA based IT Solution, Services and ... customer support, engineering and support in resolving any issues that arise during the testing ...

MBR Partners

Core Network Support Engineer

Ashburn, VA · On-site

$80K - $90K/yr

Regional Support Manager Position Summary The Customer Support Engineer is responsible for ... customers with maintenance activities, software upgrades, patching, and system updates in lab and ...

MBR Partners

Core Network Support Engineer

Reston, VA · On-site

$80K - $90K/yr

Regional Support Manager Position Summary The Customer Support Engineer is responsible for ... customers with maintenance activities, software upgrades, patching, and system updates in lab and ...

Cornerstone Defense

Software Engineer

Chantilly, VA · On-site

... customer support for software systems and application issues. • Provide recommendations for continuous improvement. • Work alongside other engineers on the team to sustain and advance our ...

MBR Partners

Core Network Support Engineer

Ashburn, VA · On-site +1

... customers with maintenance activities, software upgrades, patching, and system updates in lab and production environments. • Participate in an on-call support rotation, including after-hours ...

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Showing results 41-60

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Virginia

Software Customer Support information

See Virginia salary details

$30.2K

$44.9K

$60.5K

How much do software customer support jobs pay per year?

As of Aug 14, 2026, the average yearly pay for software customer support in Virginia is $44,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $48,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Virginia?

For Software Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Virginia look for?

The top searched job categories for Software Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Software Customer Support jobs?

Cities in Virginia with the most Software Customer Support job openings:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,922 per year, or $21.6 per hour.

Senior IT Customer Support Analyst, Desktop Support

KBR, Inc.

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

142nd of 447 rated engineering

Job description

Title:
Senior IT Customer Support Analyst, Desktop Support
KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and operational leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support services while helping ensure the timely resolution of incidents and service requests in accordance with established service level objectives. The successful candidate will leverage deep expertise in Microsoft Windows, Microsoft 365, collaboration technologies, endpoint hardware, and enterprise support processes to resolve complex technical issues and maintain a high-quality user experience.
In addition to hands-on technical support, this position provides leadership, mentoring, and technical direction to support personnel across multiple offices and project locations. Working closely with infrastructure, network, cybersecurity, and business teams, the Senior Desktop Support Team Lead will drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services throughout the region.
In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. This role will ultimately be part of the new company. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.
Key Responsibilities
Technical Support & Escalation Leadership
  • Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
  • Provide customer support to internal and external customers within established service levels.
  • Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
  • Perform advanced break/fix troubleshooting and root-cause analysis for endpoint hardware and software issues.
  • Install, configure, and support Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and associated enterprise technologies.
  • Troubleshoot authentication technologies, including multifactor authentication (MFA), smart cards, digital certificates, single sign-on (SSO), and identity-related services.
  • Diagnose and resolve local and network printing issues, including troubleshooting enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.
  • Support workstation refresh programs and end-user data migrations.
  • Provide support for virtual desktop infrastructure (VDI) and remote-access technologies.
  • Deliver audiovisual support for conference rooms, executive meetings, and critical videoconferencing events.
  • Support IP telephony and collaboration technologies, including Microsoft Teams and similar enterprise communication platforms.
  • Perform advanced network troubleshooting and work closely with network engineering teams to resolve connectivity issues.
  • Collaborate with vendors and third-party providers to resolve technical issues requiring external escalation.
  • Support office openings, closures, relocations, and project site deployments.
  • Maintain accurate asset inventories and equipment lifecycle records.

Leadership & Process Management
  • Provide technical leadership and strategic input related to Tier 2 desktop support operations.
  • Lead or coordinate the daily activities of support personnel, including geographically dispersed team members.
  • Mentor, train, and support junior technicians and service desk personnel.
  • Identify recurring issues, process inefficiencies, and operational risks and implement corrective actions.
  • Coordinate resolution activities for cross-functional incidents involving networking, cybersecurity, infrastructure, voice, and enterprise application teams.
  • Develop and improve support processes, procedures, and operational standards.
  • Prepare and present service delivery reports, ticket metrics, SLO performance reviews, and operational dashboards.
  • Maintain technical documentation, knowledge articles, support procedures, and runbooks.
  • Participate in on-call support rotations and executive/VIP support activities as required.

Basic Qualifications
Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
  • 5+ years of enterprise desktop support experience.
  • Experience providing Tier 2 or Tier 3 desktop support within a Microsoft-based environment.
  • Experience leading, mentoring, or directing the work of other technical support professionals.

Skills & Competencies
  • Advanced knowledge of desktop support operations, service management processes, and enterprise IT environments.
  • Strong leadership and team coordination skills.
  • Advanced troubleshooting skills across Windows operating systems, Microsoft 365, endpoint technologies, and hardware platforms.
  • Experience troubleshooting and supporting Apple MacBook devices and macOS operating systems.
  • Experience troubleshooting enterprise network printing environments, including network-connected printers, print servers, print management solutions, and printer connectivity issues.
  • Strong verbal, written, and presentation skills.
  • Experience developing reports and presenting operational metrics to management.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent customer service, stakeholder engagement, and problem-solving capabilities.

Preferred Qualifications
  • One or more of the following certifications: ITIL Foundation Certification, CompTIA A+ or Network+ certifications, Microsoft Endpoint Administrator or Modern Desktop Administrator certification.
  • Cisco networking experience or CCST/CCNA certification.
  • Linux administration experience.
  • Experience with SAP or asset management systems.
  • Project leadership or supervisory experience.

Additional Requirements
  • Must be legally authorized to work in the United States without current or future employer sponsorship unless otherwise specified.
  • Ability to obtain and maintain any required customer, government, or contract-specific clearances.
  • Valid driver's license may be required.
  • Occasional travel to local, regional, and project locations may be required.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Benefits: KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What KBR employees say

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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