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Shopify Customer Service Jobs in Quebec (NOW HIRING)

White Bay

$65K - $85K/yr

Lead warehouse, inventory, logistics, and customer service operations, ensuring efficient and ... Shopify or similar experience. * Strong people leadership, coaching, and team-development skills.

Fed Finance

Assistant Controller

Montreal, QC · Hybrid

... the Customer Service team. • Verify transactions and validate the calculation of SKU cost of ... Shopify, Amazon, PayPal, Affirm). • Prepare GST/QST reports and filings. • Reconcile ...

Fed Finance

Assistant Controller

Montreal, QC · Hybrid

... the Customer Service team. • Verify transactions and validate the calculation of SKU cost of ... Shopify, Amazon, PayPal, Affirm). • Prepare GST/QST reports and filings. • Reconcile ...

Fed Finance

Assistant Controller

Longueuil, QC · Hybrid

... the Customer Service team. • Verify transactions and validate the calculation of SKU cost of ... Shopify, Amazon, PayPal, Affirm). • Prepare GST/QST reports and filings. • Reconcile ...

Fed Finance

Assistant Controller

Laval, QC · Hybrid

... the Customer Service team. • Verify transactions and validate the calculation of SKU cost of ... Shopify, Amazon, PayPal, Affirm). • Prepare GST/QST reports and filings. • Reconcile ...

Fed Finance

Assistant Controller

Montreal, QC · On-site

... the Customer Service team. • Verify transactions and validate the calculation of SKU cost of ... Shopify, Amazon, PayPal, Affirm). • Prepare GST/QST reports and filings. • Reconcile ...

GURUS Solutions

Javascript Developer

Montreal, QC · On-site +1

... support services to businesses across the United States and Canada. With over 20 years of ... Design solutions using JavaScript and Oracle API's based on customer requirements and best ...

All JobsShopify Customer Service JobsShopify Customer Service Jobs in Quebec

Shopify Customer Service information

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

Does Shopify offer remote work?

Shopify Customer Service roles often offer remote work options, allowing employees to work from home or other locations. These positions typically require strong communication skills and familiarity with customer support tools, and remote work availability can vary by role and location.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the specific employer. Salaries can vary based on whether the role is part-time or full-time, and some positions may offer additional benefits or bonuses.

What are popular job titles related to Shopify Customer Service jobs in Quebec?

For Shopify Customer Service jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Shopify Customer Service jobs in Quebec look for?

The top searched job categories for Shopify Customer Service jobs in Quebec are:

Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in Quebec as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

(à temps partiel) Représentant du service clientèle // (Part Time) Customer Service Representative

Turning Point Brands Canada

Laval, QC • On-site

Part-time

Re-posted 24 days ago

Job description

Aperçu du poste

Nous recherchons un représentant du service clientèle pour rejoindre notre équipe. Le candidat idéal aura une forte orientation client, d'excellentes compétences en communication et une capacité avérée à gérer efficacement plusieurs canaux de communication. Ce poste consiste à traiter les demandes des clients D2C et B2B, à fournir des solutions rapides et à tenir des registres internes précis des interactions.
Responsabilités principales
Assistance clientèle D2C
  • Surveiller et gérer quotidiennement les boîtes de réception de la marque D2C.
  • Répondre aux demandes des clients par e-mail et par téléphone, en garantissant une communication rapide et professionnelle.
  • Traiter et résoudre les problèmes des clients, notamment les demandes de retour, les réclamations au titre de la garantie et les demandes générales concernant les produits ou les commandes.
  • Documenter toutes les interactions et les résolutions dans les systèmes de reporting internes.

Assistance clientèle B2B
  • Répondre aux demandes des clients B2B et les résoudre par e-mail et par téléphone.
  • Enquêter et traiter les signalements d'envois endommagés, manquants, retardés ou mal livrés.
  • Coordonner avec les équipes logistiques et d'entreposage afin de garantir des résolutions rapides et précises.
  • Conserver des enregistrements détaillés de chaque cas dans les tableaux de suivi et de reporting internes.

Reporting interne et collaboration
  • Enregistrer avec précision les interactions avec les clients et leurs résultats dans les tableaux internes ou les outils CRM.
  • Identifier et signaler les problèmes récurrents ou les améliorations potentielles des processus.
  • Collaborer étroitement avec les équipes chargées de l'exécution des commandes, de la logistique et des ventes afin de garantir une expérience client fluide.
Qualifications
  • Au moins 1 à 2 ans d'expérience dans le service à la clientèle, idéalement dans le domaine du commerce électronique ou de la vente en gros.
  • Excellentes aptitudes à la communication écrite et orale.
  • Maîtrise des outils de communication par courriel et des systèmes d'assistance à la clientèle (une expérience avec Shopify, NAV ou Google Workspace est considérée comme un atout).
  • Excellent sens du détail et aptitude à résoudre les problèmes.
  • Capacité à mener plusieurs tâches de front et à gérer les priorités dans un environnement en constante évolution.
  • La maîtrise de l'anglais et du français est requise afin de communiquer efficacement avec les clients et les partenaires situés à l'intérieur et à l'extérieur du Québec, et d'assurer un service exact et rapide.
Pourquoi se joindre à Turning Point Brands
Turning Point Brands Canada est une entreprise de produits de consommation en forte croissance, évoluant à l’intersection du développement de marques, de la distribution, du commerce électronique et de marchés réglementés. Appuyés par une équipe de direction chevronnée, nous développons et faisons croître un portefeuille diversifié de produits leaders dans leur catégorie, avec un accent particulier sur les accessoires de cannabis et des segments connexes. Nos activités couvrent la stratégie de mise en marché, la distribution nationale, la tarification et le commerce numérique — toujours avec une approche axée sur l’exécution et une vision à long terme.
Travailler chez TPB Canada, c’est bénéficier d’un équilibre unique entre stabilité et autonomie. L’organisation est guidée par un esprit de bâtisseur : les idées sont encouragées, la prise en charge est réelle et les employés sont appelés à mener leurs initiatives de la conception à la réalisation. L’équipe de direction est impliquée, accessible et volontairement peu politique. L’autonomie est concrète, la responsabilité est claire et les erreurs sont considérées comme faisant partie du processus d’apprentissage. Les enjeux sont abordés rapidement, les leçons sont tirées et l’équipe avance. Pour les personnes qui aiment évoluer dans un environnement dynamique, améliorer les façons de faire et contribuer concrètement à la construction de quelque chose de significatif au sein d’un milieu respectueux et performant, TPB Canada offre l’occasion de faire un travail qui a un réel impact et de progresser rapidement.

________________________________________________________________________________
Position Overview

We are seeking a Customer Service Representative to join our team. The ideal candidate will have a strong customer-first mindset, excellent communication skills, and a proven ability to manage multiple channels of communication efficiently. This role involves handling both D2C and B2B customer inquiries, providing timely resolutions, and maintaining accurate internal records of interactions.

Key Responsibilities

D2C Customer Support

  • Monitor and manage D2C brand inboxes daily.
  • Respond to customer inquiries via email and telephone, ensuring prompt and professional communication.
  • Process and resolve customer issues including return requests, warranty claims, and general product or order inquiries.
  • Document all interactions and resolutions in internal reporting systems.

B2B Customer Support

  • Respond to and resolve B2B customer inquiries via email and telephone.
  • Investigate and address reports of damaged, missing, delayed, or mis-delivered shipments.
  • Coordinate with logistics and warehouse teams to ensure timely and accurate resolutions.
  • Maintain detailed records of each case in internal tracking and reporting boards.

Internal Reporting & Collaboration

  • Record customer interactions and outcomes accurately in internal boards or CRM tools.
  • Identify and escalate recurring issues or potential process improvements.
  • Collaborate closely with fulfillment, logistics, and sales teams to ensure seamless customer experiences.
Qualifications
  • Minimum 1–2 years of experience in customer service, ideally in an e-commerce or wholesale environment.
  • Strong written and verbal communication skills.
  • Proficient with email communication tools and customer support systems (experience with Shopify, NAV, or Google Workspace considered an asset).
  • Excellent attention to detail and problem-solving skills.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Proficiency in English and French is required in order to communicate effectively with customers and partners located both within and outside Quebec, ensuring accurate and timely service.
Why Join Turning Point Brands
Turning Point Brands Canada is a high-growth consumer products business operating at the intersection of brand building, distribution, eCommerce, and regulated markets. Backed by experienced leadership, we develop and grow a diverse portfolio of category-leading products, with a strong focus on cannabis accessories and adjacent consumer segments. Our work spans go-to-market strategy, national distribution, pricing, and digital commerce—always with an operator mindset and a long-term view.
Working at TPB Canada offers a unique balance between stability and freedom. The organization is run with a builder mentality: ideas are encouraged, ownership is real, and people are trusted to take initiatives from concept through execution. Leadership is hands-on, direct, and intentionally low on politics. Autonomy is real, accountability is clear, and mistakes are treated as part of the process. Issues are addressed quickly, lessons are learned, and the team moves forward. For people who like moving quickly, improving how things work, and building something meaningful within a respectful, high-performance environment, TPB Canada offers the opportunity to do real work and grow fast.
 

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