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Shopify Customer Service Jobs (NOW HIRING)

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

Crown Staffing LLC

Customer Service

Bolingbrook, IL · On-site

$18.50 - $19.50/hr

Customer Service Customer Service Job Details Monday Thursday 7 am - 4 pm, Friday 7 am - 12 pm, $18 ... Shopify • Order Confirmation: Confirm customer orders across multiple dedicated customer portals ...

Loader Parts Source

Be Seen First

Customer Service Representative

Elkhart, IN · On-site

$16 - $19/hr

Experience using Shopify and NetSuite in a customer service, order processing, or administrative capacity. * Advanced proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and ...

Grinteq

Shopify Developer

Manhattan, NY · On-site

$40/hr

Creating dedicated functionalities in JS that meet the business needs of customers. * Delivering ... Working on a Cloud environment with Cloud-native services. Qualifications and skills * 3 years of ...

Genpact

Integrate third-party services (CMS, search, analytics, personalization, payments) * Collaboration ... customer focus, and innovation

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How much do shopify customer service jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for shopify customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What do Shopify jobs pay?

Shopify customer service roles typically pay between $12 and $20 per hour, depending on experience, location, and specific responsibilities. Salaries can vary for full-time positions, with some roles offering additional benefits such as bonuses or flexible schedules.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Can a beginner become a Shopify Customer Service VA?

Yes, beginners can become a Shopify Customer Service VA, as the role often requires basic communication skills, familiarity with Shopify platforms, and customer support tools. Prior experience is not mandatory, but having knowledge of e-commerce and good problem-solving abilities can improve job prospects. Training is typically provided, making it accessible for newcomers to start in this role.

Does Shopify do remote work?

Shopify Customer Service roles often offer remote work options, especially for customer support positions that can be performed online. The company has a flexible work environment, and many customer service jobs are fully remote, requiring good communication skills and familiarity with digital tools. However, specific roles and locations may vary, so it is advisable to check the job listing for remote work availability.

Is it hard to get hired at Shopify?

Getting hired as a Shopify Customer Service representative typically requires good communication skills, familiarity with e-commerce platforms, and the ability to handle customer inquiries efficiently. The hiring process often involves multiple interviews and assessments to evaluate problem-solving abilities and technical knowledge. Candidates with relevant experience and a strong customer service background generally have a better chance of securing the role.

What is a Shopify Customer Service job?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

More about Shopify Customer Service jobs
What cities are hiring for Shopify Customer Service jobs? Cities with the most Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Shopify Customer Service jobs? States with the most job openings for Shopify Customer Service jobs include:
What job categories do people searching Shopify Customer Service jobs look for? The top searched job categories for Shopify Customer Service jobs are:
Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service

QFS Services, Inc.

Willowbrook, IL • On-site

$20/hr

Other

Posted 3 days ago

Job description

Job Position: Customer Service
Location: Willowbrook, IL 60527
Pay Rate: $20.00/hr
Shift: 8am-5pm Monday -Friday
Description: We are currently seeking a Customer Experience Specialist to provide exceptional customer service to our online customers. Serving as the primary point of contact for ecommerce customers, this person will be responsible for assisting shoppers on all offered service channels including but not limited to email, live chat, and phone. Common customer inquiries include questions/issues regarding product availability, garment sizing/fit, orders, shipping/delivery, payment, refunds, returns/exchanges, etc.
Leveraging a personalized and consultative approach, this person will play a key role in driving online sales and customer retention and will greatly contribute to our continued company growth. The ideal candidate is a customer-centric problem solver who has a positive attitude, excellent written and verbal communication skills, strong business acumen, and an entrepreneurial spirit.
Key Responsibilities
• Respond to, answer, and resolve all customer comments, inquiries, and concerns via email, chat, and phone
• Assist customers with orders, shipping/delivery, returns, website questions, product selection (sizing, fit, etc.), and other inbound inquiries. Provide customers with product recommendations, identifying cross-sell/up-sell opportunities when appropriate.
• Oversee the end-to-end online ordering and RMA process for the ecommerce channel
• Review/approve customer return requests; Process refunds/exchanges using Shopify and company ERP system
• Work closely with the fulfillment team on inventory and order-related issues, including quality control and quality assurance tasks
• Keep up to date on industry trends and identify ways to improve customer experience
• Document customer feedback to share with internal stakeholders
• Ensure website content is up-to-date, accurate, share feedback as needed
• Assist Ecommerce and warehouse teams with other related initiatives and activities as requested
Skills & Competencies
• Exceptional written and verbal communication skills; Able to communicate clearly, professionally, and with empathy.
• Ability to build rapport and form trusting relationships with customers and coworkers; exhibits a high degree of emotional intelligence
• Customer-oriented and solution-focused.
• Possesses sound judgment with keen critical-thinking and decision-making skills.
• Ability to multi-task and navigate ambiguous situations in a fast-paced environment.
• Positive attitude, motivated, self-starter with a bias for action
• Quick learner and able to adapt to new technologies and processes.
• Solid understanding of business operations and processes; Ability to understand and apply a broad knowledge of policies and procedures.
• Ability to be flexible and to work outside of normal business hours if necessary

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