ZipRecruiter

Log In

1

Shopify Customer Service Jobs (NOW HIRING)

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

leanin

SHOPIFY WEB DEVELOPER

Longmont, CO · On-site

$80K - $125K/yr

Inform management of any issues impacting the department or internal customer use of system or ... Stay apprised of innovations in products and services to increase productivity. SUPERVISORY DUTIES ...

leanin

SHOPIFY WEB DEVELOPER

Longmont, CO

$80K - $125K/yr

Inform management of any issues impacting the department or internal customer use of system or ... Stay apprised of innovations in products and services to increase productivity. SUPERVISORY DUTIES ...

Wondercide

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.50/hr

Customer Service Associate At Wondercide, customer happiness is at the core of everything we do. As ... Bonus points if you have experience with Gorgias, Shopify, Amazon Seller Central, or similar ...

Gathr Outdoors

Customer Service Specialist

Florence, WI · On-site

$15.75 - $20.75/hr

Job Title: Customer Service SpecialistLocation: Florence, WIReports To: Customer Service ... Practical experience with Shopify.Proficiency in Microsoft Teams, Outlook, and CRM data entry.

Gathr Outdoors

Customer Service Specialist

Florence, WI · On-site

$15.75 - $20.75/hr

Customer Service Specialist Location: Florence, WI Reports To: Customer Service Manager Brand ... Practical experience with Shopify. * Proficiency in Microsoft Teams, Outlook, and CRM data entry.

Leanin' Tree, Inc.

SHOPIFY WEB DEVELOPER

Longmont, CO · On-site

$80K - $125K/yr

Inform management of any issues impacting the department or internal customer use of system or ... Stay apprised of innovations in products and services to increase productivity. SUPERVISORY DUTIES ...

previous page

Showing results 41-60

All JobsShopify Customer Service Jobs

Shopify Customer Service information

See salary details

$9

$18

$26

How much do shopify customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for shopify customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the company's size. Salaries can also vary based on whether the role is full-time or part-time, and some positions may include benefits or performance bonuses.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify customer service do remote work?

Shopify customer service roles are often available as remote positions, allowing agents to work from home. These jobs typically require good communication skills, familiarity with customer support tools, and a reliable internet connection. Remote work options can vary based on the company's current staffing needs and policies.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

More about Shopify Customer Service jobs

What cities are hiring for Shopify Customer Service jobs?

Cities with the most Shopify Customer Service job openings:

What are the most commonly searched types of Shopify Customer Service jobs?

The most popular types of Shopify Customer Service jobs are:

What states have the most Shopify Customer Service jobs?

States with the most job openings for Shopify Customer Service jobs include:

What job categories do people searching Shopify Customer Service jobs look for?

The top searched job categories for Shopify Customer Service jobs are:

Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service

QFS Services, Inc.

Willowbrook, IL • On-site

$20/hr

Other

Re-posted 14 days ago

Job description

Job Position: Customer Service
Location: Willowbrook, IL 60527
Pay Rate: $20.00/hr
Shift: 8am-5pm Monday -Friday
Description: We are currently seeking a Customer Experience Specialist to provide exceptional customer service to our online customers. Serving as the primary point of contact for ecommerce customers, this person will be responsible for assisting shoppers on all offered service channels including but not limited to email, live chat, and phone. Common customer inquiries include questions/issues regarding product availability, garment sizing/fit, orders, shipping/delivery, payment, refunds, returns/exchanges, etc.
Leveraging a personalized and consultative approach, this person will play a key role in driving online sales and customer retention and will greatly contribute to our continued company growth. The ideal candidate is a customer-centric problem solver who has a positive attitude, excellent written and verbal communication skills, strong business acumen, and an entrepreneurial spirit.
Key Responsibilities
• Respond to, answer, and resolve all customer comments, inquiries, and concerns via email, chat, and phone
• Assist customers with orders, shipping/delivery, returns, website questions, product selection (sizing, fit, etc.), and other inbound inquiries. Provide customers with product recommendations, identifying cross-sell/up-sell opportunities when appropriate.
• Oversee the end-to-end online ordering and RMA process for the ecommerce channel
• Review/approve customer return requests; Process refunds/exchanges using Shopify and company ERP system
• Work closely with the fulfillment team on inventory and order-related issues, including quality control and quality assurance tasks
• Keep up to date on industry trends and identify ways to improve customer experience
• Document customer feedback to share with internal stakeholders
• Ensure website content is up-to-date, accurate, share feedback as needed
• Assist Ecommerce and warehouse teams with other related initiatives and activities as requested
Skills & Competencies
• Exceptional written and verbal communication skills; Able to communicate clearly, professionally, and with empathy.
• Ability to build rapport and form trusting relationships with customers and coworkers; exhibits a high degree of emotional intelligence
• Customer-oriented and solution-focused.
• Possesses sound judgment with keen critical-thinking and decision-making skills.
• Ability to multi-task and navigate ambiguous situations in a fast-paced environment.
• Positive attitude, motivated, self-starter with a bias for action
• Quick learner and able to adapt to new technologies and processes.
• Solid understanding of business operations and processes; Ability to understand and apply a broad knowledge of policies and procedures.
• Ability to be flexible and to work outside of normal business hours if necessary

Apply