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Shopify Customer Service Jobs (NOW HIRING)

Alvies

Customer Service Representative

Austin, TX · On-site

$16 - $19/hr

Alvies is looking for a Customer Service Representative to assist with a number of customer service ... If you have experience with Shopify software, that is a huge plus. (put it on your resume!) This ...

Grinteq

Shopify Developer

Manhattan, NY · On-site

Creating dedicated functionalities in JS that meet the business needs of customers. * Delivering ... Working on a Cloud environment with Cloud-native services. Qualifications and skills * 3 years of ...

Hiebing

Shopify & WordPress Developer

Madison, WI · On-site

Familiarity with Shopify Storefront API / GraphQL, customer/account flows, and integrating external services. * Ecommerce UX patterns: merchandising, collections filtering, search, product discovery ...

Hiebing

Shopify & WordPress Developer

Madison, WI · On-site

Familiarity with Shopify Storefront API / GraphQL, customer/account flows, and integrating external services. * Ecommerce UX patterns: merchandising, collections filtering, search, product discovery ...

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How much do shopify customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for shopify customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

What is a Shopify Customer Service job?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

More about Shopify Customer Service jobs
What cities are hiring for Shopify Customer Service jobs? Cities with the most Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Shopify Customer Service jobs? States with the most job openings for Shopify Customer Service jobs include:
What job categories do people searching Shopify Customer Service jobs look for? The top searched job categories for Shopify Customer Service jobs are:
Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Shopify Architect/Lead Developer

Shopify Architect/Lead Developer

Genpact

Chicago, IL • On-site

Full-time

Retirement, PTO

Posted 8 days ago

Genpact rating

6.8

Company rating: 6.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

132nd of 204 rated it services

Job description

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
This posting is for a position within the Experience unit at Genpact. Experience is Genpact's capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems so experiences don't just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work.That'swhat makes us Genpact!
We are seeking an experiencedShopify Architect/Lead Developer with deep expertise in Shopify Hydrogen to lead the development of modern, high-performance, headless commerce experiences. This role blends hands-on development with technical leadership, architecture decisions, and cross-functional collaboration.
You will own the Shopify frontend architecture, guide best practices, mentor developers, and partner closely with product, design, and backend teams to deliver scalable, conversion-focused storefronts. You will work directly with client stakeholders.
This role will be working very closely with our offshore team in India. We are focusing on candidates that reside in EST and possibly CST time zones. If you are not in these time zones, you will be required to work EST hours.
What You'll Do and The Impact You'll Make:

  • Technical Leadership
    • Lead the architecture and implementation of Shopify Hydrogen storefronts
    • Define frontend standards, patterns, and best practices for headless Shopify
    • Make architectural decisions around performance, scalability, and maintainability
    • Review code and mentor developers through PRs, pairing, and technical guidance
    • Lead sprint planning and execution: scope work, estimate effort, and ensure on-time delivery
  • Development
    • Build and maintain Hydrogen storefronts using React, TypeScript, and Vite
    • Implement Shopify Storefront API and Admin API integrations
    • Implement Shopify Storefront API integrations in Hydrogen and partner with backend/middleware services that integrate with the Shopify Admin API and webhooks
    • Design, build, and deploy custom Shopify Functions (discounts, cart/checkout validations, delivery customization), including local testing and rollout strategies
    • Develop custom components, routes, and server-side logic
    • Optimize storefront performance (LCP, CLS, TTFB, caching, streaming SSR)
    • Integrate third-party services (CMS, search, analytics, personalization, payments)
  • Collaboration
    • Partner with UX/UI designers to translate designs into performant UI
    • Work with backend, marketing, and product teams on roadmap planning
    • Provide technical input during discovery and estimation phases
    • Support releases, QA, and production troubleshooting
What We'd Love to See
  • Shopify & Headless Experience
    • 5+ years of professional frontend or full-stack development experience
    • 2+ years of Shopify development experience
    • Hands-on experience with Shopify Hydrogen in production
    • Strong understanding of headless commerce architectures
    • Experience with Shopify Storefront API, metafields, and custom data models, plus secure Admin API + webhook integrations via backend/middleware services
  • Frontend & Platform Skills
      • Expert knowledge of React and TypeScript
      • Strong experience with SSR, streaming, and modern web performance
      • Familiarity with Oxygen runtime and edge deployment concepts
      • Solid understanding of GraphQL
      • Experience with modern tooling (Vite, ESLint, Prettier, CI/CD)
  • Leadership & Communication
        • Experience leading or mentoring other developers
        • Ability to clearly explain technical concepts to non-technical stakeholders
        • Strong ownership mindset and attention to detail
Cool extras we'd like to see
      • Experience migrating Liquid themes to Hydrogen
      • Knowledge of Shopify Plus features and workflows
      • Experience with CMS integrations (Sanity, Contentful, Builder.io, etc.)
      • Familiarity with analytics and experimentation tools
      • Prior eCommerce performance optimization at scale
    What Success Looks Like
    • A fast, stable, and maintainable Hydrogen storefront in production
    • Clear architectural direction and coding standards adopted by the team
    • Improved performance metrics and conversion rates
    • Developers supported and upskilled through strong technical leadership
    Why Genpact?
    • Flexible PTO - If you need a day off or an extended vacation, take the time!
    • Hybrid work environment: Casual and open office or Remote...You choose!
    • Great insurance coverage (Multiple Options) and flexible spending accounts
    • 401K with Company Matching
    • Monthly Work from Home Stipend
    • Continuous Training, Certifications, and Learning Opportunities
    The approximate annual base compensation range for this position is $100,000 to $165,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by several factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
    EEO Statement
    Genpact, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation
    Employment Type: Full-Time

    What Genpact employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Genpact

    Sourced by ZipRecruiter

    Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

    Industry

    It services

    Company size

    10,000+ Employees

    Headquarters location

    New York, NY, US

    Year founded

    1997

    Social media

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