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Shopify Customer Service Jobs (NOW HIRING)

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... service, or ag supply strongly preferred. -Excellent communication skills and ability to build ...

Retrofête

Customer Service Associate

Manhattan, NY · On-site

$26 - $30/hr

Utilize customer service and eCommerce platforms such as Gorgias, Shopify, etc. * Identify opportunities to improve workflows and customer experience. * Maintain strong attention to detail across all ...

Retrofête

Customer Service Associate

Manhattan, NY · On-site

$26 - $30/hr

Utilize customer service and eCommerce platforms such as Gorgias, Shopify, etc. * Identify opportunities to improve workflows and customer experience. * Maintain strong attention to detail across all ...

SOKOI

CUSTOMER SERVICE / FULFILLMENT

Los Angeles, CA · On-site

$21 - $23/hr

Customer service & Fulfillment associate * Classification: Non-Exempt * Compensation : $21-23 per ... SHOPIFY STORE Develop strategies for accurate tracking of products. Help manage Shopify backend ...

DNAM Brands

Director of E-commerce

Beverly Hills, CA · On-site

... Service * Continuously optimize customer journeys across desktop, mobile, and emerging commerce channels Technology & Digital Innovation * Own the Shopify Plus technology roadmap and overall e ...

Alvies

Customer Service Representative

Austin, TX · On-site

$16 - $19/hr

Alvies is looking for a Customer Service Representative to assist with a number of customer service ... If you have experience with Shopify software, that is a huge plus. (put it on your resume!) This ...

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Shopify Customer Service information

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How much do shopify customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for shopify customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

Does Shopify offer remote work?

Shopify Customer Service roles often offer remote work options, allowing employees to work from home or other locations. These positions typically require strong communication skills and familiarity with customer support tools, and remote work availability can vary by role and location.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the specific employer. Salaries can vary based on whether the role is part-time or full-time, and some positions may offer additional benefits or bonuses.
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What states have the most Shopify Customer Service jobs?

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Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sales Associate

Powerflex Supply

San Antonio, TX • On-site

$12.75 - $17.25/hr

Full-time

Re-posted 3 days ago

Job description

The Sales Associate plays a key role in supporting ranchers, landowners, and dealers with the right fencing and grazing solutions. You’ll help customers choose products, quote projects, process orders, and provide technical guidance. This is a hands-on role for someone who enjoys both sales and agriculture — ideal for a person who understands fencing systems, livestock management, and values authentic customer relationships.

-Serve as a primary point of contact for inbound calls, outbound calls, emails, and online inquiries.

-Listen to customers’ needs and recommend fencing or grazing products tailored to their operation.

-Prepare quotes, invoices, and custom product bundles through our CRM and Shopify systems.

-Follow up with prospects and existing customers to drive repeat sales and loyalty.

-Maintain strong product knowledge — including Powerflex wire, reels, posts, energizers, and water systems.

-Support seasonal promotions and marketing campaigns (email, phone, social).

-Collaborate with warehouse and logistics teams to ensure accurate, timely order fulfillment.

-Track customer interactions, opportunities, and feedback to help improve sales processes.

-Represent Powerflex Fence at trade shows, grazing workshops, or local ag events when needed.

Requirements

-Background in agriculture or livestock management preferred (especially cattle, sheep, goats, or bison).

-Experience in sales, customer service, or ag supply strongly preferred.

-Excellent communication skills and ability to build rapport with ranchers and landowners.

-Strong attention to detail and comfort with technology (Shopify, CRM systems, Microsoft Office).

-Self-motivated, organized, and able to manage multiple projects or customers at once.

-Ability to learn product specs quickly and explain technical details clearly.

-Team player who contributes to a positive, solutions-driven culture.