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Shopify Customer Service Jobs (NOW HIRING)

Saddlers Row

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Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Saddlers Row

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Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Formlabs

Senior Shopify Engineer

Somerville, MA

$133K - $176K/yr

As a Senior Shopify Engineer at Formlabs, you will play a crucial role in designing, enhancing, and maintaining applications in our digital landscape: eCommerce, CRM, Marketing, and Sales/Service.

Emergent Software

Customer Service Representative

Seattle, WA · Hybrid

$18.25 - $24.75/hr

**This is a direct-hire Customer Service Representative role with a client based in Seattle, WA. U.S ... Work daily within Shopify, SalesPad, and other internal systems * Complete hands-on training and ...

Genpact

Integrate third-party services (CMS, search, analytics, personalization, payments) * Collaboration ... customer focus, and innovation

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How much do shopify customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for shopify customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

What is a Shopify Customer Service job?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

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What cities are hiring for Shopify Customer Service jobs? Cities with the most Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
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Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Shopify/website assistant

Shopify/website assistant

Saddlers Row

Lake Zurich, IL • On-site

$21 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

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Job description

About the Role
Saddlers Row is looking for a detail-oriented, horse-loving team member with strong equestrian knowledge and experience working with Shopify and website management under the guidance of our eCommerce manager. This position is primarily focused on supporting and growing our online presence while ensuring our website delivers an exceptional experience for our customers.

We’re looking for someone who understands the equestrian lifestyle and is confident with tack, apparel, rider needs, and horse care products. The ideal candidate is comfortable managing website content, organizing products, and keeping online information accurate and up to date. While the primary focus is website and Shopify support, this role will also support customers and be part of our in-store team.


Schedule Requirements

  • Availability to work at least one weekend day is required
  • The required weekend day will be spent on the sales floor supporting customers and assisting the team


Responsibilities

Website & Shopify Management

  • Manage and maintain website content with a strong emphasis on Shopify
  • Add, edit, and organize products, collections, descriptions, pricing, images, and product details
  • Maintain website accuracy and ensure a seamless online shopping experience
  • Assist with product launches, inventory updates, and website merchandising
  • Upload and organize new products while ensuring information is accurate and customer-friendly
  • Work with vendors to gather product information, pricing, images, and product assets
  • Help identify and introduce new products and brands that align with our equestrian customer base
  • Stay informed on equestrian trends and products to help keep offerings current and relevant

Sales & Customer Support

  • Support customers in-store and provide a welcoming shopping experience
  • Share strong product knowledge in tack, apparel, and rider essentials
  • Assist customers with finding products that meet their needs
  • Build genuine relationships with customers and contribute to a positive customer experience
  • Share new product knowledge and updates with team members


Qualifications

  • Strong equestrian knowledge with confidence in tack, apparel, horse care, and rider needs
  • Shopify experience strongly preferred
  • Website, eCommerce, or product management experience preferred
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Comfortable learning new systems and managing multiple projects
  • Team-oriented with a positive, proactive attitude
  • Reliable, adaptable, and comfortable taking initiative


What We Offer

  • Competitive pay and benefits
  • Paid vacation and sick time
  • Generous employee discounts on equestrian brands
  • Flexible scheduling with a required weekend day
  • Opportunity to work with a passionate, horse-focused team



Company Description

The premier equestrian goods and services shop in the Midwest! Saddle and tack repair, blanket washing, consignment , engravinrg and more! Hunter/Jumper, Dressage, Eventing, and Western- from first time rider to international equestrians. Always growing, always hiring. We are a one stop shop for equestrians, and among the largest tack shops in the United States. We now have an aggressively growing online and social media presence, and will be moving to modern enlarged facilities in 2025. If you love horses and enjoy being around a like minded group, bring your enthusiasm, energy, and sense of humor to Saddlers Row. Please send your resume accompanied by a reason you would be a great fit for this job. We look forward to hearing from you.