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Manager Shopify Customer Service Jobs (NOW HIRING)

Seeking Health

Ecommerce Manager - TN

Waynesboro, TN · On-site

$70K - $90K/yr

The Role Own and optimize our Shopify-powered e-commerce platform that drives our $17M direct-to ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

2Modern

Customer Service Representative

$16.50 - $22.25/hr

Clear documentation and ticket management in Zendesk so every customer feels personally remembered ... Comfort navigating Zendesk, Shopify, or comparable platforms. * A naturally elevated communication ...

GoMacro

Part-Time Customer Care Specialist

$17.50 - $23/hr

Navigate Shopify and Shipbob to update orders, process replacements or refunds, and manage order ... Skills & Experience Required: * 3+ years of customer service experience, preferably in e-commerce ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA

$19 - $23/hr

Well-organized with the ability to manage both personal and team progress. * Skilled in ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.

Opulo, Inc

Customer Service Specialist

Pittsburgh, PA · On-site

As a Customer Service Specialist, you will help our customers both assemble and operate their Pick ... such as Shopify, WooCommerce, etc. * CRM software like HubSpot or Zendesk * Experience with ...

IND Hemp LLC

Customer Service Specialist

Belgrade, MT · On-site

$18.25 - $24/hr

Sales Operations Manager Location: Fort Benton, MT or Belgrade, MT About the Role We're looking for ... Familiarity with ecommerce platforms (Shopify, Amazon, Chewy, or similar) is a plus * Proficiency ...

GoMacro

Part-Time Customer Care Specialist

Viola, WI · On-site

$18 - $21/hr

Navigate Shopify and Shipbob to update orders, process replacements or refunds, and manage order ... Requirements Skills & Experience Required: * 3+ years of customer service experience, preferably in ...

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All JobsManager Shopify Customer Service Jobs

Manager Shopify Customer Service information

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How much do manager shopify customer service jobs pay per year?

As of Jun 29, 2026, the average yearly pay for manager shopify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a Manager Shopify Customer Service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

How much do Shopify customer success managers make?

Shopify customer success managers typically earn between $50,000 and $80,000 annually, depending on experience, location, and company size. Salaries may also include bonuses or commissions based on performance and customer satisfaction metrics.

What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

Is Shopify fully remote?

A Manager Shopify Customer Service role can often be performed remotely, depending on the company's policies. Many companies in e-commerce support remote customer service positions, requiring skills in communication, problem-solving, and familiarity with Shopify tools. However, some roles may require occasional in-office presence or specific scheduling.

Is it hard to get into Shopify?

Manager Shopify Customer Service roles typically require relevant experience in customer support, knowledge of Shopify platform, and strong communication skills. Entry can be competitive, but candidates with technical proficiency and problem-solving abilities often have an advantage. Familiarity with tools like live chat and CRM systems is also beneficial.

Can you make 10k a month on Shopify?

A Shopify customer service manager typically does not generate sales directly but supports customer satisfaction and retention. Earning $10,000 a month on Shopify usually depends on the overall business revenue, product margins, and sales volume, not solely on customer service roles. Achieving such income may involve managing a high-volume store, effective marketing, and sales strategies beyond customer service responsibilities.
What cities are hiring for Manager Shopify Customer Service jobs? Cities with the most Manager Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Manager Shopify Customer Service jobs? States with the most job openings for Manager Shopify Customer Service jobs include:
Manager Shopify Customer Service jobs near you
Shopify Architect/Lead Developer

Shopify Architect/Lead Developer

Genpact

Chicago, IL

Full-time

Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Lead the architecture and implementation of Shopify Hydrogen storefronts.

  • Build and maintain Hydrogen storefronts using React, TypeScript, and Vite.

  • Review code and mentor developers through PRs, pairing, and technical guidance.

Genpact rating

6.3

Company rating: 6.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

133rd of 206 rated it services

Job description

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
 
This posting is for a position within the Experience unit at Genpact.  Experience is Genpact’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.
 
 
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Genpact!
 
We are seeking an experienced Shopify Architect/Lead Developer with deep expertise in Shopify Hydrogen to lead the development of modern, high-performance, headless commerce experiences. This role blends hands-on development with technical leadership, architecture decisions, and cross-functional collaboration.
You will own the Shopify frontend architecture, guide best practices, mentor developers, and partner closely with product, design, and backend teams to deliver scalable, conversion-focused storefronts. You will work directly with client stakeholders.
This role will be working very closely with our offshore team in India. We are focusing on candidates that reside in EST and possibly CST time zones. If you are not in these time zones, you will be required to work EST hours.
 
What You’ll Do and The Impact You’ll Make:

  • Technical Leadership 
    • Lead the architecture and implementation of Shopify Hydrogen storefronts
    • Define frontend standards, patterns, and best practices for headless Shopify
    • Make architectural decisions around performance, scalability, and maintainability
    • Review code and mentor developers through PRs, pairing, and technical guidance
    • Lead sprint planning and execution: scope work, estimate effort, and ensure on-time delivery
  • Development 
    • Build and maintain Hydrogen storefronts using React, TypeScript, and Vite
    • Implement Shopify Storefront API and Admin API integrations
    • Implement Shopify Storefront API integrations in Hydrogen and partner with backend/middleware services that integrate with the Shopify Admin API and webhooks
    • Design, build, and deploy custom Shopify Functions (discounts, cart/checkout validations, delivery customization), including local testing and rollout strategies
    • Develop custom components, routes, and server-side logic
    • Optimize storefront performance (LCP, CLS, TTFB, caching, streaming SSR)
    • Integrate third-party services (CMS, search, analytics, personalization, payments)
  • Collaboration 
    • Partner with UX/UI designers to translate designs into performant UI
    • Work with backend, marketing, and product teams on roadmap planning
    • Provide technical input during discovery and estimation phases
    • Support releases, QA, and production troubleshooting
 
What We'd Love to See
  • Shopify & Headless Experience 
    • 5+ years of professional frontend or full-stack development experience
    • 2+ years of Shopify development experience
    • Hands-on experience with Shopify Hydrogen in production
    • Strong understanding of headless commerce architectures
    • Experience with Shopify Storefront API, metafields, and custom data models, plus secure Admin API + webhook integrations via backend/middleware services
 
  • Frontend & Platform Skills 
      • Expert knowledge of React and TypeScript
      • Strong experience with SSR, streaming, and modern web performance
      • Familiarity with Oxygen runtime and edge deployment concepts
      • Solid understanding of GraphQL
      • Experience with modern tooling (Vite, ESLint, Prettier, CI/CD)
 
  • Leadership & Communication 
        • Experience leading or mentoring other developers
        • Ability to clearly explain technical concepts to non-technical stakeholders
        • Strong ownership mindset and attention to detail
 
Cool extras we’d like to see
      • Experience migrating Liquid themes to Hydrogen
      • Knowledge of Shopify Plus features and workflows
      • Experience with CMS integrations (Sanity, Contentful, Builder.io, etc.)
      • Familiarity with analytics and experimentation tools
      • Prior eCommerce performance optimization at scale
    What Success Looks Like
    • A fast, stable, and maintainable Hydrogen storefront in production
    • Clear architectural direction and coding standards adopted by the team
    • Improved performance metrics and conversion rates
    • Developers supported and upskilled through strong technical leadership
     
    Why Genpact? 
    • Flexible PTO – If you need a day off or an extended vacation, take the time!
    • Hybrid work environment: Casual and open office or Remote…You choose!
    • Great insurance coverage (Multiple Options) and flexible spending accounts
    • 401K with Company Matching
    • Monthly Work from Home Stipend
    • Continuous Training, Certifications, and Learning Opportunities
    The approximate annual base compensation range for this position is $100,000 to $165,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by several factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
     
     
    EEO Statement  
    Genpact, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation

    What Genpact employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Genpact

    Sourced by ZipRecruiter

    Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

    Industry

    It services

    Company size

    10,000+ Employees

    Headquarters location

    New York, NY, US

    Year founded

    1997

    Social media

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