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Manager Shopify Customer Service Jobs (NOW HIRING)

Shop Harbour

Customer Service Representative

Phoenix, AZ · On-site

$27/hr

Manage customer inquiries related to orders, deliveries, product information, returns, and trade ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...

Seeking Health LLC

Ecommerce Manager - WA

Bellingham, WA · On-site

$70K - $90K/yr

The Role Own and optimize our Shopify-powered e-commerce platform that drives our $17M direct-to ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

Ultimate LLC

Customer Service Representative

Irvine, CA · On-site

$22/hr

Ultimate Staffing is seeking a HYBRID Customer Support Specialist to join a life style brand in ... Shopify Plus experience a plus • Experience working with a service desk or ticketing tool is ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Well-organized with the ability to manage both personal and team progress. * Skilled in ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.

Wondercide

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

Manage various tasks and projects to help the department become more efficient and impactful ... Gorgias, Shopify, Amazon Seller Central, Junip, Google Suite, and ClickUp. * Experience in consumer ...

Bingltd

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.25 - $20/hr

... Service Specialist to support our growing butcher block countertop and related wood products ... Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM. * ...

Wondercide LLC

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

Manage various tasks and projects to help the department become more efficient and impactful ... Gorgias, Shopify, Amazon Seller Central, Junip, Google Suite, and ClickUp. * Experience in consumer ...

Redbarn

Customer Service Specialist

Long Beach, CA · On-site

$18 - $23.75/hr

... manage your daily tasks: * Shopify * Asana * Reamaze * Postscript * Nextiva * Slack * Amazon ... Customer Service: You handle tough situations with empathy and aim to exceed customer expectations.

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All JobsShopify Customer Service JobsManager Shopify Customer Service Jobs

Manager Shopify Customer Service information

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How much do manager shopify customer service jobs pay per year?

As of Aug 10, 2026, the average yearly pay for manager shopify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.
What cities are hiring for Manager Shopify Customer Service jobs? Cities with the most Manager Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Manager Shopify Customer Service jobs? States with the most job openings for Manager Shopify Customer Service jobs include:
Manager Shopify Customer Service jobs near you

Customer Service Representative

Shop Harbour

Phoenix, AZ • On-site

$27/hr

Full-time

Re-posted 2 days ago

Job description


Summary:

As a Customer Service Agent, you’ll be part of Harbour’s dedicated Customer Experience team, supporting our web, store, and trade clients nationwide. You’ll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring every interaction reflects Harbour’s brand promise of exceptional care.
You’ll work closely with the Customer Service Lead and Director of Customer Experience to deliver outstanding service, uphold Harbour’s standards, and identify opportunities to improve processes and elevate the customer journey.

Responsibilities:
  • Provide responsive, empathetic, and accurate support to web, store, and trade clients via phone, email, and live chat.
  • Manage customer inquiries related to orders, deliveries, product information, returns, and trade account support.
  • Resolve issues efficiently while maintaining Harbour’s tone, professionalism, and brand values.
  • Accurately document customer interactions in NetSuite and Hiver, ensuring records are complete and up to date.
  • Collaborate with internal teams (logistics, warehouse, retail, e-commerce, and finance) to track, resolve, and communicate updates.
  • Escalate complex or high-priority issues to the Customer Service Lead when appropriate.
  • Support process improvements and share insights that enhance the customer experience.
  • Maintain up-to-date product and brand knowledge to offer thoughtful, informed assistance.
  • Contribute to a positive team culture built on collaboration, care, and customer focus.
Qualifications:
  • 1–3 years of customer service experience in retail, e-commerce, or trade/wholesale environments.
  • Strong written and verbal communication skills.
  • Empathy, patience, and sound problem-solving abilities.
  • Proficiency with NetSuite, Hiver, and Shopify (or similar systems).
  • Excellent attention to detail and data accuracy.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • A proactive, team-oriented attitude and genuine passion for helping customers.
  • Experience in Business, Communications, or related field.
  • Experience supporting trade or wholesale accounts.
  • Familiarity with omni-channel retail operations.
  • Flexibility to work weekends or extended hours during peak sales periods.
Performance Metrics/KPI's
  • Customer Satisfaction (CSAT) and response time.
  • First Contact Resolution rate.
  • Accuracy and quality of customer documentation.
  • Collaboration and communication with internal teams.
  • Consistency in delivering Harbour’s service standards and tone.
Employment Information:
Compensation:  $25.00/hr 

About Harbour Outdoor:
Harbour is a family-owned global design brand rooted in nearly fifty years of craftsmanship and heritage. Founded in 1976 by master blacksmith Jim Condos, Harbour has grown from a small Sydney workshop into an internationally recognized luxury outdoor furniture company, still led by multiple generations of the Condos family.
We are fully vertically integrated, designing and manufacturing our collections in-house to ensure exceptional quality, performance, and attention to detail. Harbour blends refined design with durable, sustainably sourced materials to create products that elevate outdoor living across residential, hospitality, and commercial spaces worldwide.

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