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Manager Shopify Customer Service Jobs (NOW HIRING)

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Ecommerce Manager - WA

Bellingham, WA · On-site

The Role Own and optimize our Shopify-powered e-commerce platform that drives our $17M direct-to ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Well-organized with the ability to manage both personal and team progress. * Skilled in ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.

Ecommerce Retail Company

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Sales & Customer Service Representative

Garden Grove, CA · On-site

$18 - $22/hr

... using CRM systems, Shopify, Google Workspace, and Microsoft Office • Positive attitude and strong work ethic • Ability to work on-site Monday through Friday Preferred Qualifications • ...

New

Vuori, Inc

Customer Service Product Liaison

Carlsbad, CA · On-site

$20.50 - $25/hr

Ability to multi-task, stay focused, and self-manage * Must be customer service oriented ... Shopify, FullCircle, Guru, Korber and Aircall is helpful. * Strong interest in providing great ...

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How much do manager shopify customer service jobs pay per year?

As of Jun 5, 2026, the average yearly pay for manager shopify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is a Manager Shopify Customer Service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What cities are hiring for Manager Shopify Customer Service jobs? Cities with the most Manager Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Manager Shopify Customer Service jobs? States with the most job openings for Manager Shopify Customer Service jobs include:
Manager Shopify Customer Service jobs near you
Account Manager, Hunter - Web Design & Digital Services

Account Manager, Hunter - Web Design & Digital Services

TheMasonGroup

Blue Bell, PA • On-site, Remote

Full-time

Posted yesterday

Job description

Account Manager – Web Design & Digital Services


Location: Remote/Hybrid – Must be based in the (NE) North East of the U.S.

Industry Focus: Manufacturing, Healthcare, Financial Services, Retail, Education

Target Clients: Mid-to-Large Market | C-Suite: CMO, VP of Marketing, COO, VP of E-Commerce, CEO


If you're seeking a role where every day is different—and you can make an impact on the businesses and communities you serve—you've found it.

We’re looking for a dynamic Account Manager who thrives in both relationship-building and solution selling. This is a hybrid hunter/farmer role—ideal for someone who can prospect, sell, and grow lasting relationships with clients needing world-class web design, digital strategy, and marketing solutions.


What You'll Do

  • Drive new business development while nurturing and expanding relationships with existing clients.
  • Serve as a trusted digital advisor, educating clients on custom website solutions, user experience, SEO/SEM, and full-scope digital marketing.
  • Identify cross-sell opportunities and introduce clients to other service areas, including branding, content, automation, and more.
  • Deliver tailored presentations to marketing and executive leadership, translating complex concepts into clear business value.
  • Manage your pipeline using tools like HubSpot, ZoomInfo, and LinkedIn Sales Navigator to build a consistent flow of qualified opportunities.
  • Collaborate cross-functionally with creative, technical, and project management teams to ensure seamless execution.
  • Meet and exceed revenue targets of $2M+ annually while maintaining exceptional client satisfaction.

What You Bring

  • 3+ years of B2B sales experience—ideally in digital marketing, web services, or IT solutions.
  • Proven track record of success in consultative selling to mid-sized to enterprise-level clients.
  • Strong understanding of modern digital marketing, web development trends, and client-centric design.
  • Proficiency with modern prospecting tools: HubSpot, LinkedIn Sales Navigator, ZoomInfo, intent data, and video selling.
  • Exceptional communication, negotiation, and presentation skills—with the confidence to speak with senior executives.
  • A collaborative, team-first attitude with the ability to work autonomously.
  • Bachelor's degree in Marketing, Business, Communications, or equivalent experience.

Key Traits for Success

  • Confident hunter/farmer with a passion for digital solutions and business impact.
  • Entrepreneurial mindset—brings ideas, takes ownership, and drives results.
  • Resilient and adaptive in a fast-paced, constantly evolving digital environment.
  • Ethical, professional, and customer-obsessed.

Bonus if You Have

  • Previous experience selling website redesigns, UX/UI services, SEO, PPC, or custom application development.
  • Exposure to CMS platforms (WordPress, Drupal, Shopify), CRM tools, or analytics platforms.

Why Join Us?

  • Access to warm leads and a high-conversion portfolio of past work.
  • A collaborative, high-performance team that supports your success.
  • Continuous learning, mentorship, and a voice in strategy and execution.
  • Competitive base + uncapped commission structure.
  • A growing company where your impact is noticed and rewarded.

Physical Requirements

  • Ability to lift, carry, or move materials occasionally as needed.
  • Comfort with extended periods of sitting, standing, and screen usage.
  • Occasionally required to work in varying environments based on client meetings or events.


We’re Looking Forward to Getting to Know You


We are, and work with, equal opportunity employers that consider all applicants for positions without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected status.