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Manager Shopify Customer Service Jobs (NOW HIRING)

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Well-organized with the ability to manage both personal and team progress. * Skilled in ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.

IND Hemp LLC

Customer Service Specialist

Fort Benton, MT · On-site

$17.25 - $22.75/hr

Sales Operations Manager Location: Fort Benton, MT or Belgrade, MT About the Role We're looking for ... Familiarity with ecommerce platforms (Shopify, Amazon, Chewy, or similar) is a plus * Proficiency ...

Seeking Health

Ecommerce Manager - WA

Bellingham, WA · On-site

The Role Own and optimize our Shopify-powered e-commerce platform that drives our $17M direct-to ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

Seeking Health

Ecommerce Manager - TN

Waynesboro, TN · On-site

The Role Own and optimize our Shopify-powered e-commerce platform that drives our $17M direct-to ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

Everything Bagel

E-Commerce Associate

$14.75 - $20.50/hr

Integrate and manage apps across the Shopify ecosystem (email marketing, customer support, 3PL integrations, bundling/upsells, etc.). * Apply CSS edits within Shopify's custom code sections to adjust ...

Stitch Golf

Customer Support Manager

Apex, NC · On-site

This role is responsible for overseeing customer service operations, developing support processes ... Experience working in Shopify or another e-commerce platform preferred. * Ability to manage ...

ACE Employment Services

Be Seen First

Customer Service Manager

Danvers, MA · On-site

$65K/yr

Customer Service Manager Location: Danvers, MA (Hybrid) Schedule: Full-time | In office Monday-Thursday | Work from home Fridays Compensation: $65,000 + bonus + benefits We are partnering with a ...

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Manager Shopify Customer Service information

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How much do manager shopify customer service jobs pay per year?

As of Jul 21, 2026, the average yearly pay for manager shopify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a Manager Shopify Customer Service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

What does a Shopify manager do?

A Shopify manager oversees the daily operations of an online store built on the Shopify platform, including managing product listings, processing orders, handling customer inquiries, and coordinating with teams to ensure smooth store performance. They often use tools like Shopify admin, analytics, and customer service software to optimize sales and customer satisfaction.

Is it hard to get a Shopify job?

Getting a Shopify customer service manager position typically requires relevant experience in customer support, strong communication skills, and familiarity with Shopify's platform. Competition can vary depending on the role and location, but demonstrating proficiency with tools like live chat, email support, and problem-solving skills can improve chances of securing the job.

Is Shopify 100% remote?

A Manager Shopify Customer Service role can be remote, but it depends on the company's policies. Many companies in customer service and e-commerce support offer remote positions, often requiring strong communication skills and familiarity with Shopify tools. It's important to check the specific job listing for remote work options and requirements.

Can you make 10k a month on Shopify?

A Shopify customer service manager typically does not generate sales directly but supports customer satisfaction and retention. Earning $10,000 a month on Shopify usually depends on the overall business revenue, product margins, and sales volume, not solely on customer service roles. Achieving such income may involve managing a high-volume store, effective marketing, and sales strategies beyond customer service responsibilities.
What cities are hiring for Manager Shopify Customer Service jobs? Cities with the most Manager Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Manager Shopify Customer Service jobs? States with the most job openings for Manager Shopify Customer Service jobs include:
Manager Shopify Customer Service jobs near you
Customer Service Agent

Customer Service Agent

Vuori, Inc

Carlsbad, CA • On-site

$19 - $23/hr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Vuori rating

7.6

Company rating: 7.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Company Description

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose...while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Job Description

We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at Vuori! As a key player in our Customer Experience loop, you'll engage directly with our customers, helping to solve problems and deliver top-notch service through email, chat, and text. You'll be the voice of Vuori, embodying our core values of creating exceptional products, building lasting relationships, and living extraordinary lives. This is an exciting opportunity to make a real impact on the customer experience, collaborate with a talented team, and grow with one of the fastest-growing apparel brands around. 

In this position, you will primarily handle customer inquiries through email and chat, addressing concerns with a solutions-oriented and positive approach. You'll collaborate with your team, support new hire training, and help resolve and deescalate customer issues. 

What you'll get to do:

  • Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism. 
  • Handle escalated issues with a solutions-driven mindset, ensuring a timely and empathetic resolution. 
  • Support the onboarding and training of new team members across various tiers (1, 2, and 3). 
  • Contribute to continuous improvement by providing feedback on processes, shortcuts, and customer interaction guidelines. 
  • Assist with various support channels, including:  
    • Refund Requests 
    • CS Returns 
    • Retail Support 
    • CS Help 
  • Work alongside the Supervisor to assist with additional tasks as needed. 
  • Participate in team meetings, providing valuable input to enhance service quality and team collaboration. 
  • Take on additional projects and tasks as assigned. 
Qualifications

Who you are:

  • Bachelor's degree, or 1 year of equivalent work experience in lieu of a degree. 
  • Strong passion for delivering exceptional customer experiences. 
  • Well-organized with the ability to manage both personal and team progress. 
  • Skilled in understanding and responding to customer emotions. 
  • Leads by example, demonstrating attention to detail while supporting team members. 
  • Excellent interpersonal, written, and verbal communication skills. 
  • Proficiency in Spanish is a plus. 
  • Strong conflict resolution skills, with the ability to manage challenging or emotional situations with professionalism and empathy. 
  • Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems. 
Additional Information

Our investment in you:

At Vuori, we're proud to offer the following to our employees: 

  • Health Insurance 
  • Savings and Retirement Plan  
  • Employee Assistance Program 
  • Generous Vuori Discount & Industry Perks 
  • Paid Time Off  
  • Wellness & Fitness benefits  

The hourly range for this role is $19/hr. - $23/hr. 

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  

All your information will be kept confidential according to EEO guidelines.

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