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Manager Shopify Customer Service Jobs in Riverside, CA

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D2B Shopify Developer Designer

Irvine, CA · On-site

... development and design to enhance customer experiences and optimize Shopify storefronts ... initiatives. • Implement and manage dynamic content structures using Shopify metafields ...

ATLETICA USA LLC

Be Seen First

Customer Service Representative - US Online Store

Corona, CA · On-site

$21 - $25/hr

Own order management in Shopify end to end: verify orders, edit addresses, process cancellations ... What you bring * 2+ years of customer service experience in e-commerce, ideally direct-to-consumer.

ATLETICA USA LLC

Be Seen First

Customer Service Representative - US Online Store

Corona, CA · On-site

$21 - $25/hr

Own order management in Shopify end to end: verify orders, edit addresses, process cancellations ... What you bring * 2+ years of customer service experience in e-commerce, ideally direct-to-consumer.

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

The Clark Team

Customer Service Manager

Corona, CA · On-site +1

$89K - $165K/yr

Description The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

Emerging Blue Jobs

Customer Service Manager

Chino, CA

$80K - $85K/yr

The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

$60K/yr

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. * Collaborate cross-departmentally, streamlining communication and operations ...

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All JobsShopify Customer Service JobsManager Shopify Customer Service JobsManager Shopify Customer Service Jobs in Riverside, CA

Manager Shopify Customer Service information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do manager shopify customer service jobs pay per year?

As of Aug 21, 2026, the average yearly pay for manager shopify customer service in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What are the most commonly searched types of Shopify Customer Service jobs in Riverside, CA?

The most popular types of Shopify Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Manager Shopify Customer Service jobs?

Cities near Riverside, CA with the most Manager Shopify Customer Service job openings:

Manager Shopify Customer Service jobs near you

Customer Service Representative

Ultimate Image Printing

Santa Ana, CA • On-site

$16.75 - $22.75/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 21 days ago

Job description

Customer Service Representative

Artbeat Studios is a fast-paced, rapidly growing company specializing in premium fine art, HD metal, acrylic, canvas, and paper printing. We are passionate about quality and innovation, and we are looking for a driven, high-performing Customer Service Representative to join our team. We are seeking a customer-oriented professional with a deep understanding of e-commerce support and order management. The ideal candidate will be responsible for managing day-to-day client communications, navigating order workflows, and delivering exceptional support to a diverse range of artists and photographers. If you are a proactive problem-solver with a proven track record in e-commerce customer service, we want to hear from you.

Key Responsibilities:
  • Manage the full customer service cycle, handling inbound inquiries via phone, live chat, and email using RingCentral and Crisp.
  • Consult with clients to understand their fine art printing needs, providing expert recommendations on file preparation, aspect ratios, and print mediums.
  • Process and track orders within Shopify, handling tracking inquiries, order modifications, holds, and refunds accurately.
  • Collaborate with the production and prepress design teams to ensure technical image specifications are met and custom projects are delivered on time.
  • Resolve customer complaints and shipping transit issues gracefully to maintain our 100% Happiness Satisfaction Guarantee.
  • Stay current on our expanding product catalog, print finishes, and internal production timelines.
Qualifications:
  • Experience: Minimum of 2–3 years of proven customer service experience specifically within an e-commerce, printing, or creative production environment.
  • Tools: Deep understanding of Shopify order management, unified helpdesk platforms like Crisp, and VoIP phone systems like RingCentral.
  • Communication: Exceptional verbal and written communication skills with the ability to convey technical print details clearly to creative clients.
  • Organization: Strong multi-tasking skills and the ability to handle multiple chat conversations, emails, and phone calls simultaneously.
  • Problem-Solving: Self-motivated with an empathetic mindset and the ability to resolve order issues calmly in a fast-paced environment.
Preferred Skills:
  • A background, training, or personal interest in photography, graphic design, or fine arts.
  • Familiarity with digital workflow tools and print-on-demand or commercial dropshipping processes.
  • Strong local networks or familiarity with the Orange County/Southern California creative community.
Why Join Us:

This is an excellent opportunity for a dedicated support professional who thrives in a dynamic environment and wants to play a key role in the growth of a leading fine art production facility. If you are an empathetic thinker with a solutions-oriented approach who excels in a fast-paced market, we'd love to see what you can bring to the team!

Benefits:
  • Competitive Hourly Base Rate.
  • Health Care Plan (Medical, Dental).
  • Retirement Plan (401k, IRA).
  • Paid Time Off (Vacation, Sick & Public Holidays).
  • Training & Development.

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