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Manager Shopify Customer Service Jobs in Riverside, CA

Talnt LLC

Customer Service Associate

Lake Forest, CA

$15.25 - $21/hr

This position supports customers through phone and email inquiries, order management, repair ... Monitor Shopify and NetSuite systems for repair and replacement payments. * Route approved repairs ...

Talnt

Customer Service Associate

Lake Forest, CA

$18 - $20/hr

This position supports customers through phone and email inquiries, order management, repair ... Monitor Shopify and NetSuite systems for repair and replacement payments. * Route approved repairs ...

Talnt LLC

Customer Service Associate

Foothill Ranch, CA · On-site

$15 - $20.75/hr

This position supports customers through phone and email inquiries, order management, repair ... Monitor Shopify and NetSuite systems for repair and replacement payments. * Route approved repairs ...

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Manager Shopify Customer Service information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do manager shopify customer service jobs pay per year?

As of Jun 5, 2026, the average yearly pay for manager shopify customer service in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a Manager Shopify Customer Service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.
What are the most commonly searched types of Shopify Customer Service jobs in Riverside, CA? The most popular types of Shopify Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Manager Shopify Customer Service jobs? Cities near Riverside, CA with the most Manager Shopify Customer Service job openings:
Manager Shopify Customer Service jobs near you

E-Commerce Customer Service Representative

ASIA INTERNATIONAL, INC.

Santa Ana, CA • On-site

$20 - $22/hr

Other

Posted yesterday

Job description

Job duties and responsibilities include but are not limited to: 

  • Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
  • Confirm orders that have been placed
  • Resolve any issues customers may experience with their package or product
  • Create and confirm shipping labels; resolve any FedEx delays
  • Respond to customer service emails, calls, and text messages
  • Input and update orders
  • Assist with marketing emails
  • Add new products to Shopify
  • Projects as assigned
  • Assisting manager with Marketing strategies as needed
  • Assist with launching new products
  • Social media postings
  • Respond to Google Reviews


Hours: Monday – Friday 7am – 3:30pm


Ideal candidate must have:

  • Excellent written and verbal communication skills
  • Excellent computer and technology platform skills
  • Resourceful, independent, and a problem solver
  • Outstanding attention to detail and accuracy
  • 1-2 years of experience in web management or E-Commerce support role
  • Must be detail oriented, well organized, and capable of working independently


Preferred Qualifications:

  • DropBox
  • Buffer
  • Omnisend
  • Shopify
  • Microsoft Office