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Manager Shopify Customer Service Jobs in Riverside, CA

Laltitude

Be Seen First

Ecommerce Order Processing & Customer Service Supervisor

Corona, CA · On-site

$28 - $31/hr

This role supervises team members responsible for order management, customer support, returns ... Experience working with e-commerce platforms such as Amazon, Shopify, Walmart, and wholesale ...

Laltitude

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Ecommerce Order Processing & Customer Service Supervisor

Corona, CA · On-site

$28 - $31/hr

This role supervises team members responsible for order management, customer support, returns ... Experience working with e-commerce platforms such as Amazon, Shopify, Walmart, and wholesale ...

The Clark Team

Customer Service Manager

Corona, CA · On-site +1

$89K - $165K/yr

Description The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work ...

ActOne Group

Customer Service Manager

Fontana, CA

Customer Service Manager Location: Fontana, CA (On-Site) A growing distribution company is seeking a hands-on Customer Service Manager to lead a team of Account Coordinators supporting customers ...

Emerging Blue Jobs

Customer Service Manager

Chino, CA

$80K - $85K/yr

The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations ...

Laltitude

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Ecommerce Order Processing and Customer Service Coordinator

Corona, CA · On-site

$22 - $24/hr

Accurately process incoming orders from multiple e-commerce platforms such as Amazon, Shopify ... Manage Return Merchandise Authorizations (RMAs), including coordinating returns, replacements ...

Laltitude

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Ecommerce Order Processing and Customer Service Coordinator

Corona, CA · On-site

$22 - $24/hr

Accurately process incoming orders from multiple e-commerce platforms such as Amazon, Shopify ... Manage Return Merchandise Authorizations (RMAs), including coordinating returns, replacements ...

Brighton

Customer Care Specialist

City Of Industry, CA

$22 - $24/hr

Digital Experience: You're comfortable with digital tools, such as Zendesk and Shopify and the fast-paced world of online customer service. * 2+ years in a customer‑facing role; experience in ...

Masimo

Customer Service Program Manager

Irvine, CA · On-site

$110K - $140K/yr

The Customer Service Program Manager plays a pivotal role in driving strategic initiatives, improving operational efficiency, and ensuring seamless coordination across departments. This individual ...

Masimo

Customer Service Program Manager

Irvine, CA · On-site

$110K - $140K/yr

The Customer Service Program Manager plays a pivotal role in driving strategic initiatives, improving operational efficiency, and ensuring seamless coordination across departments. This individual ...

AppleOne

Customer Service Manger (Freight)

Chino, CA

$80K/yr

Key Responsibilities • Lead and manage the Customer Service team supporting ocean and air import/export operations. • Ensure timely and accurate communication with customers regarding shipment ...

New

Aston Carter

Customer Service

Lake Forest, CA · On-site

$23/hr

Responsibilities include logging and managing inquiries, preparing service estimates and quotes, and maintaining clear, proactive communication with customers. The role involves heavy use of ...

Aston Carter

Customer Service

Lake Forest, CA · Hybrid

$23/hr

Responsibilities include logging and managing inquiries, preparing service estimates and quotes, and maintaining clear, proactive communication with customers. The role involves heavy use of ...

Pronto Gym Service Inc

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Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Manage warranty claims, billing summaries and service portals * Communicate and coordinate with internal departments * Follow up on customer interactions Customer Service * Facilitate efficient and ...

Pronto Gym Service Inc

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Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Manage warranty claims, billing summaries and service portals * Communicate and coordinate with internal departments * Follow up on customer interactions Customer Service * Facilitate efficient and ...

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Showing results 1-20

All JobsManager Shopify Customer Service JobsManager Shopify Customer Service Jobs in Riverside, CA

Manager Shopify Customer Service information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do manager shopify customer service jobs pay per year?

As of Jun 10, 2026, the average yearly pay for manager shopify customer service in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a Manager Shopify Customer Service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.
What are the most commonly searched types of Shopify Customer Service jobs in Riverside, CA? The most popular types of Shopify Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Manager Shopify Customer Service jobs? Cities near Riverside, CA with the most Manager Shopify Customer Service job openings:
Manager Shopify Customer Service jobs near you
Website Manager

Website Manager

Sunny Health and Fitness

City Of Industry, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

*Please be advised the job position is located in the City of Industry, CA. This position is full-time and ON-SITE.*
The Website Manager will be responsible for the day-to-day management of our Shopify website, ensuring a seamless user experience, accurate product merchandising, and performance-driven optimizations to maximize conversion and online sales. This role blends creativity, data analysis, and technical skills to drive sales and customer engagement through product presentation, promotional strategy, and on-site UX improvements.
Key Responsibilities
Shopify Website Management
  • Oversee and update all aspects of the Shopify website, including homepage, product pages, navigation, and collections.
  • Maintain accurate product listings, descriptions, images, pricing, and inventory syncing.
  • Implement and test site updates, themes, plugins, and custom features.
  • Coordinate with development or design teams for UX/UI enhancements.
Product Merchandising & Sales Optimization
  • Curate and merchandise product collections based on sales trends, seasonality, and marketing campaigns.
  • Create promotional banners, landing pages, and product highlights to support e-commerce goals.
  • Optimize product pages for SEO, conversion rate, and upsell opportunities.
  • Run A/B tests on layouts, copy, and CTAs to improve performance.
Analytics & Reporting
  • Monitor Shopify analytics and third-party tools to evaluate website performance, customer behavior, and sales trends.
  • Report on KPIs such as conversion rate, bounce rate, time on site, and product performance.
  • Use data to identify opportunities to increase revenue and reduce cart abandonment.
Cross-Functional Collaboration
  • Work closely with marketing, design, and inventory teams to align promotional messaging, creative assets, and product availability.
  • Coordinate product launches and seasonal campaigns across website and email.
  • Support customer service or operations with site-related issue resolution.

Qualifications
  • 3+ years of experience in e-commerce website management or merchandising, preferably with a DTC brand.
  • Hands-on experience with Shopify (Shopify Plus a plus).
  • Strong understanding of digital merchandising, user behavior, and online sales strategies.
  • Basic HTML/CSS knowledge and familiarity with tools like Google Analytics, Klaviyo, Hotjar, and Search Console.
  • Eye for visual presentation, layout, and content flow.
  • Strong project management and organizational skills.
  • Data-driven with an understanding of CRO and e-commerce metrics.
  • Experience in the fitness, wellness, or consumer goods industry is a plus.
Benefits
  • Medical, Dental, Vision Insurance: Company covers 80% for employees only.
  • Life Insurance: Fully covered by the company
  • 401k Dollar for Dollar matching up to 3%, eligible to enroll after one full year with the company. 100% fully vested
  • Sick Paid Leave
  • 7 Paid Holidays (Eligible after probation period)
  • Accrued Vacation
  • Company provides discounts for fitness equipment for our employees

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