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Manager Shopify Customer Service Jobs in Georgia

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You don't manage people, you manage output. What Success Looks Like First 30 days * Map the top 10 ... Strong Shopify: customer/order data, tags, Shopify Flow, app ecosystem. * Integrations: APIs ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You don't manage people, you manage output. What Success Looks Like First 30 days * Map the top 10 ... Strong Shopify: customer/order data, tags, Shopify Flow, app ecosystem. * Integrations: APIs ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You don't manage people, you manage output. What Success Looks Like First 30 days * Map the top 10 ... Strong Shopify: customer/order data, tags, Shopify Flow, app ecosystem. * Integrations: APIs ...

Customer Service | Full-Time

Customer Care Agent

Pembroke, GA · On-site

$14 - $18.75/hr

Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused and self-manage * Strong team orientation and customer focus * The ability ...

Customer Service | Full-Time

Customer Care Agent

Midway, GA · On-site

$14.25 - $19/hr

Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused and self-manage * Strong team orientation and customer focus * The ability ...

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All JobsShopify Customer Service JobsManager Shopify Customer Service JobsManager Shopify Customer Service Jobs in Georgia

Manager Shopify Customer Service information

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What are the most commonly searched types of Shopify Customer Service jobs in Georgia?

The most popular types of Shopify Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Manager Shopify Customer Service jobs?

Cities in Georgia with the most Manager Shopify Customer Service job openings:

Manager Shopify Customer Service jobs near you

AI Automation Engineer

Nfinity Athletic

Atlanta, GA • On-site

Full-time

Re-posted 17 days ago

Job description

About Nfinity Athletic
Nfinity Athletic builds the gear, events, and technology that power modern cheerleading. We run a high-volume business across e-commerce, events, and team sales, with Salesforce and Shopify at the center.
We are a culture-first company. That does not mean soft. It means we care how people show up: reliable, direct, high ownership, and aligned. If you want politics, ambiguity, or a slow pace, this is not the place.
The Role
We are hiring a forward-deployed AI automation engineer to embed in the business and build working systems that move revenue. This is not a research job. This is not a prompt-only job. You will connect our tools, ship automations weekly, and build agent-style workflows that take real actions with guardrails.
You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is measured in shipped workflows and measurable lifts, not activity.
What You Will Own
AI + Automation across the ecosystem
  • Identify the highest ROI workflows to automate across Sales, E-comm, Events, Support, Ops.
  • Build agent-style workflows that can take actions (create/update records, trigger sequences, route conversations) with logging and audit trails.

Revenue engine (Salesforce + Shopify)
  • Lead-to-order automation, lifecycle tagging, attribution, and follow-up discipline.
  • Speed-to-lead improvements, pipeline hygiene enforcement, and conversion lift.

Chat-based selling
  • Implement chat flows that qualify intent, recommend next best action, recover carts, and route high-intent conversations to humans with full context.
  • Ensure chats and outcomes are captured in Salesforce, cleanly and consistently.

Operational leverage + reliability
  • Monitoring, error handling, retries, and clean logs. You build things that survive production.
  • Reduce manual work by replacing "tribal process" with systems.

Partner execution control
  • Keep outsourced e-comm partners on a tight backlog, clear acceptance criteria, QA, and weekly releases. You don't manage people, you manage output.

What Success Looks Like
First 30 days
  • Map the top 10 workflows worth automating. Ship 2 production automations with logging and rollback plan.

By 60 days
  • Chat-to-lead and chat-to-order workflows live with tracking. Weekly release cadence established. Baseline metrics defined.

By 90 days
  • 6 to 10 workflows shipped. Measurable lift in at least one: conversion rate, cart recovery, speed-to-lead, show rate, AOV, or manual hours eliminated.

Who We Want
You are a builder who ships, not a talker who demos.
Required
  • 3 to 7 years in Business Systems, RevOps automation, Salesforce automation, or e-commerce ops with heavy automation ownership.
  • Strong Salesforce: objects, flows, permissions, reporting.
  • Strong Shopify: customer/order data, tags, Shopify Flow, app ecosystem.
  • Integrations: APIs/webhooks, auth, data mapping, logging, retries, idempotency basics.
  • Can write lightweight code (Python or JavaScript/TypeScript) to get real work done.

Strong signals
  • You can explain what broke after launch and how you made it reliable.
  • You measure impact and can tie your work to revenue or hours saved.
  • You are comfortable in a fast, direct culture where outcomes matter.

Not a Fit If
  • You want to do research, not implementation.
  • You avoid accountability, deadlines, or direct feedback.
  • You need a lot of management to stay on track.
  • You cannot show systems you personally shipped into production.

Hiring Process
Finalists complete a short paid practical that mirrors real work: design and implement a chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more about what you shipped than your pedigree.

Apply