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Manager Shopify Customer Service Jobs in Tennessee

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Online order management specifically in regards to refunds, exchanges, and order edits * Group ... Experience using Shopify or similar ecommerce software * Experience using Shipstation or a similar ...

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Online order management specifically in regards to refunds, exchanges, and order edits * Group ... Experience using Shopify or similar ecommerce software * Experience using Shipstation or a similar ...

Seeking Health

Ecommerce Manager - TN

Waynesboro, TN · On-site

$70K - $90K/yr

The Role Own and optimize our Shopify-powered e-commerce platform that drives our $17M direct-to ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

Seeking Health

Ecommerce Manager - TN

Waynesboro, TN · On-site

$70K - $90K/yr

The Role Own and optimize our Shopify-powered e-commerce platform that drives our $17M direct-to ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

Jack Marshall Foods, Inc.

Customer Service

Lawrenceburg, TN

$15 - $20.50/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC - Livingston K, LLC

Customer Service

Loudon, TN

$14 - $19.25/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC - Livingston K, LLC

Customer Service

Lenoir City, TN

$13.75 - $18.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

KFC - Livingston K, LLC

Customer Service

Livingston, TN

$12.75 - $17.50/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Dollar Tree

customer service

Memphis, TN · On-site

$14 - $19.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

customer service

Germantown, TN · On-site

$13 - $18/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Dollartree

customer service

Bartlett, TN · On-site

$12.50 - $17.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Dollar Tree

customer service

Bartlett, TN · On-site

$12.50 - $17.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

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All JobsShopify Customer Service JobsManager Shopify Customer Service JobsManager Shopify Customer Service Jobs in Tennessee

Manager Shopify Customer Service information

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What are the most commonly searched types of Shopify Customer Service jobs in Tennessee?

The most popular types of Shopify Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Manager Shopify Customer Service jobs?

Cities in Tennessee with the most Manager Shopify Customer Service job openings:

Manager Shopify Customer Service jobs near you

Customer Service Rep - eCommerce

SomethingInked

Nashville, TN • On-site

$15.50 - $21/hr

Other

Posted 12 days ago

Job description

eCommerce Customer Service Representative

The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.

Essential Duties and Responsibilities:

  • Replying to customer message inquiries for our clients' online stores
  • Online order management specifically in regards to refunds, exchanges, and order edits
  • Group emailing order updates
  • Staying aware of new product launches and inventory statuses
  • Representing the company and our clients' companies in a kind, professional, and timely manner
  • Work with internal teams to accomplish customer service goals via eCommerce
  • Work with clients to manage brand reputations
  • Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements:

  • Typing, spelling, grammar, and a positive attitude!
  • Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
  • Can work in a fast-paced environment
  • Detail oriented
  • Self motivated and can work independently and with a team

Preferred but not required:

  • Experience using Zendesk or similar customer service software
  • Experience using Shopify or similar ecommerce software
  • Experience using Shipstation or a similar shipping/fulfillment software

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