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Manager Shopify Customer Service Jobs (NOW HIRING)

GoMacro

Part-Time Customer Care Specialist

Viola, WI · On-site

$16.75 - $22.25/hr

Navigate Shopify and Shipbob to update orders, process replacements or refunds, and manage order ... Requirements Skills & Experience Required: * 3+ years of customer service experience, preferably in ...

Remote VA

Customer Support Representative

$16.50 - $22.25/hr

... service. Key Responsibilities: * Manage customer communications through email, live chat, and ... Use Shopify to check order statuses, process returns, and resolve issues efficiently. * Collaborate ...

Pearl West

Customer Service Representative (For Pooling)

$16.50 - $22.25/hr

Your day-to-day will involve resolving inquiries, managing order issues, and delivering a seamless ... Experience with Shopify, Amazon Seller Central, or TikTok Shop * Familiarity with Google Workspace ...

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All JobsManager Shopify Customer Service Jobs

Manager Shopify Customer Service information

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How much do manager shopify customer service jobs pay per year?

As of Jun 29, 2026, the average yearly pay for manager shopify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a Manager Shopify Customer Service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

How much do Shopify customer success managers make?

Shopify customer success managers typically earn between $50,000 and $80,000 annually, depending on experience, location, and company size. Salaries may also include bonuses or commissions based on performance and customer satisfaction metrics.

What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

Is Shopify fully remote?

A Manager Shopify Customer Service role can often be performed remotely, depending on the company's policies. Many companies in e-commerce support remote customer service positions, requiring skills in communication, problem-solving, and familiarity with Shopify tools. However, some roles may require occasional in-office presence or specific scheduling.

Is it hard to get into Shopify?

Manager Shopify Customer Service roles typically require relevant experience in customer support, knowledge of Shopify platform, and strong communication skills. Entry can be competitive, but candidates with technical proficiency and problem-solving abilities often have an advantage. Familiarity with tools like live chat and CRM systems is also beneficial.

Can you make 10k a month on Shopify?

A Shopify customer service manager typically does not generate sales directly but supports customer satisfaction and retention. Earning $10,000 a month on Shopify usually depends on the overall business revenue, product margins, and sales volume, not solely on customer service roles. Achieving such income may involve managing a high-volume store, effective marketing, and sales strategies beyond customer service responsibilities.
What cities are hiring for Manager Shopify Customer Service jobs? Cities with the most Manager Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Manager Shopify Customer Service jobs? States with the most job openings for Manager Shopify Customer Service jobs include:
Manager Shopify Customer Service jobs near you
Customer Service Specialist

Customer Service Specialist

Kincaid's Is Music, Inc.

Springfield, OH

$15 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Benefits:
  • Short- & Long-Term disability
  • Simple IRA matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Paid time off
  • Vision insurance

Customer Care & Experience Specialist (Full-Time, In-Store)Be the first voice and face our customers experiencehelping guide musicians and families while keeping everything running smoothly.
Location: Springfield, OH
Position: Customer Care & Experience Specialist
Starting Pay: $15-20/hr. to start, based on experience. Additional performance bonus possibilities.
Your Role
At Kincaids Music, we help people begin and advance in instrumental music.
As our Customer Care & Experience Specialist, you support customers, solve problems, and make sure nothing falls through the crackswhile helping our sales team stay focused on high-value conversations.
Why This Role Exists
This role exists to own the customer care experience so that:
  • Customers get fast, clear, helpful support
  • Routine requests are handled smoothly
  • Salespeople can stay focused on sales
When this role is done well, the entire business runs better.
What Success Looks Like
  • Customers receive quick responses (calls, texts, email)
  • Phones are consistently answered or routed correctly
  • Routine needs are handled without involving sales
  • Customers are greeted and acknowledged immediately in-store
  • Nothing falls through the cracks
  • The sales team is freed up to focus on selling

A Day in the Life
Youll spend much of your day answering calls and messages, helping customers with questions, payments, and rental exchanges or returns, and coordinating with the team to make sure everything gets handled.
When things slow down, youll shift to follow-ups, small projects, and keeping things organizedso nothing gets missed.
What Youll Do
Customer Communication

  • Answer phones, texts, and emails
  • Route customers to the right team member
Customer Care

  • Process rental payments
  • Handle exchanges and returns
  • Answer general questions
In-Store Experience

  • Welcome customers as they enter
  • Help manage flow when sales staff are busy
  • Assist with simple purchases
Follow-Through

  • Coordinate with internal teams
  • Ensure customer needs are fully resolved
Additional Tasks

  • Help maintain website updates (Shopify)
  • Assist with customer-related projects
What Youre Great At

  • Clear, confident communication
  • Staying organized and detail-oriented
  • Responding quickly and keeping things moving
  • Staying calm under pressure
  • Making decisions and owning them
  • Genuinely enjoying helping people

Requirements
Non-Negotiables

  • Reliable and consistent attendance
  • Strong communication skills
  • Comfortable in a fast-paced environment
  • Willing to take ownership
Preferred

  • Customer service experience
  • Musical background (helpful, not required)
  • Basic tech comfort

Compensation
  • $15$20 per hour, based on experience
  • Monthly performance bonus opportunity

Schedule
  • Full-time, in-office
  • MondayFriday
  • Approximately 9:30 AM 6:00 PM or 10:00 AM 6:00 PM
  • Busier during back-to-school season

Growth
This is a role for someone who takes pride in doing things right. Over time, strong performers take greater ownership of the customer experience and become a key part of how we serve our customers.
Why Kincaids Music
Were a trusted guide for families and educators across Ohio, helping students succeed in music.
Music should be funwe help make that happen.

Apply If
  • You enjoy helping people
  • You stay organized and follow through
  • You take ownership of your work
  • You want to be part of a team that values doing things right
If you take pride in staying organized, following through, and helping people, apply today and tell us why this role fits you.