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Manager Shopify Customer Service Jobs in Wisconsin

Edgeless Beauty Group

CRM Manager

Milwaukee, WI · On-site

$66K/yr

... Shopify, and future technology solutions. This role serves as the primary owner of all CRM and ... The CRM Manager partners closely with Sales, Marketing, Finance, Operations, Guest Services, and ...

Hobby Lobby

Customer Service Manager

Green Bay, WI · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby Careers

Customer Service Manager

Green Bay, WI · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

New

Poclain

Customer Service Manager

Sturtevant, WI · On-site

Customer Service Manager The Customer Service Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery. You ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Bank Five Nine

Customer Service Manager

Oconomowoc, WI · On-site

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach ...

Ellsworth

Customer Service Manager

Germantown, WI · Hybrid

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Manager opportunity. This role reports ...

Paper Transport

Customer Service Manager

De Pere, WI

... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...

Paper Transport

Customer Service Manager

De Pere, WI · On-site

... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...

BibliU

Customer Service Manager

Superior, WI · On-site

Customer Service Manager Reports to: Store Manager Location: University of Wisconsin-Superior, 1605 Catlin Ave,Superior, Wisconsin54880 Contract type: Part-Time, Permanent Working hours:20 hours per ...

BibliU

Customer Service Manager

Superior, WI · On-site

$13/hr

Customer Service Manager Reports to: Store Manager Location: University of Wisconsin-Superior, 1605 Catlin Ave, Superior, Wisconsin 54880 Contract type: Part-Time, Permanent Working hours: 20 hours ...

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Showing results 1-20

All JobsShopify Customer Service JobsManager Shopify Customer Service JobsManager Shopify Customer Service Jobs in Wisconsin

Manager Shopify Customer Service information

How does a Manager of Shopify Customer Service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a Manager Shopify Customer Service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a Manager Shopify Customer Service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

What does a Shopify manager do?

A Shopify manager oversees the daily operations of an online store built on the Shopify platform, including managing product listings, processing orders, handling customer inquiries, and coordinating with teams to ensure smooth store performance. They often use tools like Shopify admin, analytics, and customer service software to optimize sales and customer satisfaction.

Is it hard to get a Shopify job?

Getting a Shopify customer service manager position typically requires relevant experience in customer support, strong communication skills, and familiarity with Shopify's platform. Competition can vary depending on the role and location, but demonstrating proficiency with tools like live chat, email support, and problem-solving skills can improve chances of securing the job.

Is Shopify 100% remote?

A Manager Shopify Customer Service role can be remote, but it depends on the company's policies. Many companies in customer service and e-commerce support offer remote positions, often requiring strong communication skills and familiarity with Shopify tools. It's important to check the specific job listing for remote work options and requirements.

Can you make 10k a month on Shopify?

A Shopify customer service manager typically does not generate sales directly but supports customer satisfaction and retention. Earning $10,000 a month on Shopify usually depends on the overall business revenue, product margins, and sales volume, not solely on customer service roles. Achieving such income may involve managing a high-volume store, effective marketing, and sales strategies beyond customer service responsibilities.
What are the most commonly searched types of Shopify Customer Service jobs in Wisconsin? The most popular types of Shopify Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Manager Shopify Customer Service jobs? Cities in Wisconsin with the most Manager Shopify Customer Service job openings:
Manager Shopify Customer Service jobs near you

E-Commerce Operations & Customer Experience Lead

Midwest Shoe Merchants

Brookfield, WI • On-site

$52K - $66K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Midwest Shoe Merchants is seeking a full-time E-Commerce Operations & Customer Experience Lead to grow and optimize our online business from our Brookfield, Wisconsin location.
This role blends exceptional customer service with hands-on ownership of our Shopify storefront and day-to-day e-commerce operations, while leading and supporting a small team responsible for customer service and online order fulfillment.
If you love helping customers, improving digital experiences, and developing people, this is a role where you'll have real impact. You'll balance daily execution with coaching, workflow coordination, and continuous improvement across our e-commerce operations.
This is a working lead role: you'll remain hands-on with customer interactions and website operations, while also setting priorities, coaching team members, and ensuring consistent service standards. The role is ideal for someone who enjoys leading by example, improving processes, and building a strong, customer-focused team.
What the Role Looks Like
Customer Experience Leadership
You'll be a friendly, solution-focused point of contact for our online customers and a leader in delivering consistent, high-quality service. You will:
  • Respond to customer inquiries via email, phone, and live chat
  • Assist with orders, shipping, returns, exchanges, and product-related questions
  • Troubleshoot issues, provide clear solutions, and follow through to resolution
  • Identify recurring customer issues and recommend process or system improvements to enhance the experience

Every interaction is an opportunity to build trust and reinforce our mission of delivering exceptional fit, comfort, and service.
E-Commerce Platform & Technology Operations
You'll take hands-on ownership of the day-to-day operation of our Shopify storefront, ensuring the site runs smoothly, accurately, and efficiently. Your responsibilities will include:
  • Managing the daily operations of the Shopify site
  • Maintaining accurate product pages, images, descriptions, merchandising products, and categories
  • Managing and optimizing Shopify apps, integrations, and inventory connections
  • Performing light front-end updates using theme editors and basic HTML/CSS or no-code tools
  • Troubleshooting site issues and coordinating fixes with internal teams or external partners
  • Supporting SEO best practices and maintaining a clear site structure
  • Identifying workflow improvements, automation opportunities, and operational efficiencies

This is a hands-on role where your technical judgment and attention to detail directly impact site performance and customer experience.
Digital Merchandising & Marketing Support
You'll also partner closely with the Marketing team to support promotions and keep the site fresh and engaging. This includes:
  • Executing promotions, campaigns, and homepage updates
  • Supporting digital merchandising through product organization and visibility improvements
  • Ensuring site content aligns with brand standards and marketing priorities
  • Providing operational input to help scale and grow the e-commerce business

Fulfillment & Operations
While fulfillment is a smaller part of the role, your support keeps operations running smoothly when needed. You'll:
  • Process and pack online orders accurately and efficiently
  • Inspect and process returns, update systems, and restock items as needed
  • Maintain an organized, efficient backroom and support basic inventory tasks

How You Work
No matter the task, you model the Midwest Shoe Merchants' pillars:
  • You Never Settle - you strive for accuracy, efficiency, and continuous improvement
  • You Elevate Relationships - you support your team and treat every customer with care
  • You Make an Impact - you understand that each package and conversation matters

What We Offer
Pay & Schedule
  • $52,000-$66,560 annually, based on experience
  • Full-time, 40 hours per week
  • Monday-Friday, day shift only
  • No evenings, overnights, or major holidays

Benefits
  • Health, dental, and vision insurance
  • Paid vacation & sick days
  • Paid parental leave
  • 401(k)
  • Employee Assistance Program (EAP)
  • Exclusive employee discount

What You Bring
Required
  • 3+ years of experience in e-commerce, digital retail, or related online business environment
  • Bachelor's degree or equivalent practical experience
  • Hands-on experience managing a Shopify storefront and familiarity with Shopify apps, integrations, and basic site functionality
  • Working knowledge of basic HTML/CSS or comfort using no-code tools
  • General understanding of SEO principles and website or e-commerce analytics

Desired
  • Experience taking ownership of projects, workflows, or small teams
  • Strong attention to detail with an organized, task-driven approach
  • Friendly, clear, and thoughtful communication style
  • Comfort balancing customer service responsibilities with operational and platform work
  • Collaborative mindset with a natural "How can I help?" approach
  • Retail or footwear industry experience

Physical Requirements
  • Ability to lift and carry up to 40 lbs
  • Ability to stand for extended periods and perform frequent bending and reaching
  • Ability to safely use step stools or ladders as needed
  • Ability to work in a fast-paced backroom and fulfillment environment

About Midwest Shoe Merchants
We're a third-generation, family-owned company with seven brick-and-mortar locations across four brands-Stan's Shoes, Goodmiles Running Company, Vionic Store Milwaukee, and Waxberg's Walk Shoppe. For 75 years, we've built our reputation on exceptional fit, great service, and deep community values.
Ready to Join the Team?
If you're looking for a role where you can lead, grow your skills, and make a real impact on a thriving e-commerce business, we'd love to hear from you.
Apply today-our mobile-friendly application takes just minutes.

Apply