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Senior Shopify Customer Service Jobs (NOW HIRING)

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Ritual

Director, Shopify Engineering

Los Angeles, CA · On-site +1

$183K - $220K/yr

... senior stakeholders across the company. Critically, this role sits at the intersection of every ... Help ensure customer, order, subscription, and financial data flows reliably to the teams that need ...

New

Lucky Tattoo Supply

Be Seen First

Customer Service Representative

Largo, FL · On-site

$15 - $17/hr

Proficiency in Microsoft Office (Shopify or CRM experience is a plus) * Highly organized ... service and quality come first. If you're driven, dependable, and ready to grow, we'd love to have ...

Grinteq

Shopify Developer

Manhattan, NY · On-site

$40/hr

Creating dedicated functionalities in JS that meet the business needs of customers. * Delivering ... Working on a Cloud environment with Cloud-native services. Qualifications and skills * 3 years of ...

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Senior Shopify Customer Service information

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How much do senior shopify customer service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for senior shopify customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

Can you make 10k a month on Shopify?

A Senior Shopify Customer Service role typically does not directly generate sales or income; instead, it focuses on supporting customers and maintaining satisfaction. Achieving $10,000 a month in revenue depends on the overall business, product demand, marketing, and sales strategies, not solely on customer service. Customer service skills can contribute to customer retention, which supports business growth, but income levels are determined by the entire e-commerce operation.

How much do Shopify specialists make?

Shopify specialists, including those in customer service roles, typically earn between $40,000 and $60,000 annually, depending on experience, location, and skill level. Entry-level positions may start lower, while experienced professionals with technical skills or certifications can earn higher salaries. Compensation often includes benefits and opportunities for bonuses based on performance.

Is it hard to get hired at Shopify?

Getting hired as a Senior Shopify Customer Service representative can be competitive, as the role requires strong communication skills, experience with e-commerce platforms, and problem-solving abilities. Candidates often need relevant experience, technical knowledge of Shopify, and a customer-focused approach to stand out in the application process.

Is Shopify 100% remote?

A Senior Shopify Customer Service role is often remote, allowing employees to work from home or any location with internet access. However, some positions may require occasional in-person meetings or specific hours, depending on the company's policies. It is advisable to check the specific job listing for remote work details and requirements.

What is the difference between Senior Shopify Customer Service vs Shopify Customer Service?

AspectSenior Shopify Customer ServiceShopify Customer Service
ResponsibilitiesHandling complex customer issues, mentoring team members, improving service processesResponding to customer inquiries, resolving basic issues, providing product information
Required SkillsAdvanced communication, problem-solving, leadership abilitiesBasic communication, product knowledge, customer support skills
Experience2+ years in customer support, Shopify platform familiarityEntry to mid-level support experience, Shopify platform familiarity
Work EnvironmentTeam leadership, process improvement focusCustomer interaction, support ticket management

In summary, Senior Shopify Customer Service roles involve handling complex issues, mentoring, and process improvements, requiring more experience and leadership skills compared to standard Shopify Customer Service positions, which focus on basic customer support and issue resolution.

More about Senior Shopify Customer Service jobs
What cities are hiring for Senior Shopify Customer Service jobs? Cities with the most Senior Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Senior Shopify Customer Service jobs? States with the most job openings for Senior Shopify Customer Service jobs include:
What job categories do people searching Senior Shopify Customer Service jobs look for? The top searched job categories for Senior Shopify Customer Service jobs are:
Senior Shopify Customer Service jobs near you
Infographic showing various Senior Shopify Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Shopify/website assistant

Shopify/website assistant

Saddlers Row

Lake Zurich, IL • On-site

$21 - $24/hr

Full-time

Medical, Retirement, PTO

Posted yesterday

Job description

About the Role
Saddlers Row is looking for a detail-oriented, horse-loving team member with strong equestrian knowledge and experience working with Shopify and website management under the guidance of our eCommerce manager. This position is primarily focused on supporting and growing our online presence while ensuring our website delivers an exceptional experience for our customers.

We’re looking for someone who understands the equestrian lifestyle and is confident with tack, apparel, rider needs, and horse care products. The ideal candidate is comfortable managing website content, organizing products, and keeping online information accurate and up to date. While the primary focus is website and Shopify support, this role will also support customers and be part of our in-store team.


Schedule Requirements

  • Availability to work at least one weekend day is required
  • The required weekend day will be spent on the sales floor supporting customers and assisting the team


Responsibilities

Website & Shopify Management

  • Manage and maintain website content with a strong emphasis on Shopify
  • Add, edit, and organize products, collections, descriptions, pricing, images, and product details
  • Maintain website accuracy and ensure a seamless online shopping experience
  • Assist with product launches, inventory updates, and website merchandising
  • Upload and organize new products while ensuring information is accurate and customer-friendly
  • Work with vendors to gather product information, pricing, images, and product assets
  • Help identify and introduce new products and brands that align with our equestrian customer base
  • Stay informed on equestrian trends and products to help keep offerings current and relevant

Sales & Customer Support

  • Support customers in-store and provide a welcoming shopping experience
  • Share strong product knowledge in tack, apparel, and rider essentials
  • Assist customers with finding products that meet their needs
  • Build genuine relationships with customers and contribute to a positive customer experience
  • Share new product knowledge and updates with team members


Qualifications

  • Strong equestrian knowledge with confidence in tack, apparel, horse care, and rider needs
  • Shopify experience strongly preferred
  • Website, eCommerce, or product management experience preferred
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Comfortable learning new systems and managing multiple projects
  • Team-oriented with a positive, proactive attitude
  • Reliable, adaptable, and comfortable taking initiative


What We Offer

  • Competitive pay and benefits
  • Paid vacation and sick time
  • Generous employee discounts on equestrian brands
  • Flexible scheduling with a required weekend day
  • Opportunity to work with a passionate, horse-focused team



Company Description

The premier equestrian goods and services shop in the Midwest! Saddle and tack repair, blanket washing, consignment , engravinrg and more! Hunter/Jumper, Dressage, Eventing, and Western- from first time rider to international equestrians. Always growing, always hiring. We are a one stop shop for equestrians, and among the largest tack shops in the United States. We now have an aggressively growing online and social media presence, and will be moving to modern enlarged facilities in 2025. If you love horses and enjoy being around a like minded group, bring your enthusiasm, energy, and sense of humor to Saddlers Row. Please send your resume accompanied by a reason you would be a great fit for this job. We look forward to hearing from you.