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Senior Shopify Customer Service Jobs (NOW HIRING)

Hadley Designs

Shopify DTC Operations Manager

Shopify Operations Manager Ecommerce Operations Lead Customer Experience Operations Manager This ... Optimize customer service platforms such as Gorgias * Improve post-purchase experience and ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Sugarboo & Co

Customer Service Representative

Alpharetta, GA · On-site

$15.50 - $21/hr

Handle all customer service related inquires pertaining to the wholesale website and sales ... Previous experience with Shopify preferred, but not required. * Previous experience with Lightspeed ...

Alvies

Customer Service Representative

Austin, TX · On-site

$16 - $19/hr

Alvies is looking for a Customer Service Representative to assist with a number of customer service ... If you have experience with Shopify software, that is a huge plus. (put it on your resume!) This ...

Set Active

Customer Service Rep

Beverly Hills, CA · On-site

$22 - $28/hr

Utilize and familiarize all Shopify features and Gorgias features (email platform) to be able to ... Strong understanding of customer service best practices and conflict resolution techniques.

Set Active

Customer Service Rep

Beverly Hills, CA · On-site

$18.25 - $25/hr

Utilize and familiarize all Shopify features and Gorgias features (email platform) to be able to ... Strong understanding of customer service best practices and conflict resolution techniques.

Set Active

Customer Service Rep

Beverly Hills, CA · On-site

$18.25 - $25/hr

Utilize and familiarize all Shopify features and Gorgias features (email platform) to be able to ... Strong understanding of customer service best practices and conflict resolution techniques.

SET ACTIVE

Customer Service Rep

Beverly Hills, CA · On-site

$18.25 - $25/hr

Customer Service Rep Beverly Hills, CA, USA 22.00-28.00 per hour Hourly Full Time About Us: SET ... Utilize and familiarize all Shopify features and Gorgias features (email platform) to be able to ...

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

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All JobsSenior Shopify Customer Service Jobs

Senior Shopify Customer Service information

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How much do senior shopify customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for senior shopify customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

Can you make 10k a month on Shopify?

A Senior Shopify Customer Service role typically does not directly generate sales or income; earning $10,000 a month depends on factors like sales volume, profit margins, and business success. Customer service skills can support business growth but are not solely responsible for revenue targets. Achieving such income usually involves managing sales, marketing, and operations alongside customer support.

Is Shopify a good company to work for?

Shopify is known for offering flexible work arrangements, including remote work options, and provides opportunities for career growth within e-commerce and customer service roles. Employee reviews often cite a collaborative environment and focus on innovation, though experiences can vary by position and location.

What are some high paying customer service jobs?

Senior Shopify Customer Service roles can be well-paying, especially for those with extensive experience, technical skills, and knowledge of e-commerce platforms. High salaries are often associated with managerial positions, specialized support roles, or companies with large online operations, and may require certifications or proficiency in tools like live chat software and CRM systems.

Is Shopify 100% remote?

Shopify customer service roles, including senior positions, are often offered as remote jobs, allowing employees to work from home. However, specific roles may require occasional in-office presence or have location-based requirements, so it varies by position and employer policies.

What is the difference between Senior Shopify Customer Service vs Shopify Customer Service?

AspectSenior Shopify Customer ServiceShopify Customer Service
ResponsibilitiesHandling complex customer issues, mentoring team members, improving service processesResponding to customer inquiries, resolving basic issues, providing product information
Required SkillsAdvanced communication, problem-solving, leadership abilitiesBasic communication, product knowledge, customer support skills
Experience2+ years in customer support, Shopify platform familiarityEntry to mid-level support experience, Shopify platform familiarity
Work EnvironmentTeam leadership, process improvement focusCustomer interaction, support ticket management

In summary, Senior Shopify Customer Service roles involve handling complex issues, mentoring, and process improvements, requiring more experience and leadership skills compared to standard Shopify Customer Service positions, which focus on basic customer support and issue resolution.

More about Senior Shopify Customer Service jobs
What cities are hiring for Senior Shopify Customer Service jobs? Cities with the most Senior Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Senior Shopify Customer Service jobs? States with the most job openings for Senior Shopify Customer Service jobs include:
What job categories do people searching Senior Shopify Customer Service jobs look for? The top searched job categories for Senior Shopify Customer Service jobs are:
Senior Shopify Customer Service jobs near you
Infographic showing various Senior Shopify Customer Service job openings in the United States as of June 2026, with employment types broken down into 90% Part Time, and 10% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Shopify DTC Operations Manager

Shopify DTC Operations Manager

Hadley Designs

Remote

Full-time

Posted 14 days ago

Key responsibilities

  • Take full ownership of Shopify store operations and customer experience, ensuring performance, accuracy, and clarity.

  • Respond to customer inquiries, process refunds and order updates, and resolve support tickets via Shopify inbox and social channels.

  • Audit the website for broken links, incorrect pricing, and outdated promotions, and ensure consistency across all product pages and messaging.

Job description

Ready to build something that truly matters?
Every parent wants clarity, confidence, and connection when it comes to their child's learning. They want to feel proud of the choices they make and trust the tools they bring into their home. At Hadley Designs, we make that possible by creating products that turn everyday moments into meaningful learning experiences.
But none of that works without a seamless, trustworthy customer experience. A store that runs flawlessly. Messaging that is clear. Operations that feel effortless to the customer.
That's where you come in.
About Hadley Designs
Hadley Designs is a family-founded, female-led brand redefining early education through creativity, beauty, and connection.
We believe learning should be fun and engaging. We don't just sell products, we shape futures. Our mission is to create screen-free, hands-on learning tools that build confidence, spark curiosity, and bring families closer together.
Every product we design is rooted in purpose. Beautiful design creates better learning, and every detail matters. From the first click to the moment a child lights up with understanding, we are committed to delivering an experience families can trust.
About the Role
DTC Operations Manager
Also known as: Shopify Operations Manager Ecommerce Operations Lead Customer Experience Operations Manager
This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end.
Your mission is simple and powerful. Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase.
Your Core Focus
  • Take full ownership of Shopify store operations and customer experience
  • Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
  • Standardize shipping, split shipment, and pre-order communication across all touchpoints
  • Build and document SOPs for all operational workflows
  • Implement systems and automations that reduce manual work and customer confusion

What You'll Do
Customer Experience Management (Daily)
  • Respond to customer inquiries via Shopify inbox and social channels
  • Process refunds, reships, cancellations, and order updates
  • Triage and resolve support tickets based on urgency
  • Identify patterns in customer feedback and recommend improvements
  • Ensure all communication is clear, accurate, and aligned with current messaging

Order Operations and Fulfillment (Daily)
  • Monitor order flow across Shopify, Base, and Amazon MCF
  • Resolve failed orders, inventory issues, and discrepancies
  • Coordinate with fulfillment teams to ensure timely delivery
  • Manage split shipments, pre-orders, and out-of-stock scenarios
  • Track and resolve missing or delayed packages

Store Integrity and Accuracy (Weekly)
  • Audit the website for broken links, incorrect pricing, and outdated promotions
  • Ensure consistency across product pages, landing pages, and collections
  • Validate all messaging related to shipping and pre-orders
  • Support promotion setup and ensure backend accuracy

Systems, SOPs, and Automation (Weekly)
  • Build and maintain SOPs for recurring workflows
  • Identify inefficiencies and implement automation using tools like Shopify Flow
  • Optimize customer service platforms such as Gorgias
  • Improve post-purchase experience and operational workflows
  • Support system cleanup and tool evaluation

Growth Operations and Reporting (Weekly)
  • Deliver weekly Shopify performance reports
  • Track key metrics such as CAC, LTV, and funnel performance
  • Identify trends, anomalies, and risks early
  • Ensure data accuracy for decision-making

Compliance and Risk Management (Weekly)
  • Maintain compliance across ADA, privacy policies, and tracking regulations
  • Review product pages and campaigns for compliance risks
  • Ensure all required tools and disclosures are functioning properly
  • Stay updated on platform policies and changes

AI and Automation Ownership (Ongoing)
  • Identify repetitive tasks and convert them into automated workflows
  • Use AI tools to improve efficiency in customer service and operations
  • Build prompt libraries and scalable systems
  • Continuously reduce manual workload while maintaining accuracy

How Success Is Measured
  • Reduction in support ticket rate per 1000 orders
  • Reduction in reshipment rate per 1000 orders
  • Zero compliance issues
  • At least one new AI automation implemented per week
  • Zero reported issues with broken links, incorrect promotions, or inaccurate information

Success looks like a store that runs without chaos. Orders flow cleanly. Customers feel confident. Problems are solved before they scale.
Requirements
Who You Are
You are a systems-driven operator who takes pride in getting the details right.
You think like an owner. You move quickly, solve problems independently, and take full responsibility for outcomes. You don't wait for direction. You create clarity where others see complexity.
  • You have 2 to 5 years of experience managing Shopify store operations
  • You are highly detail-oriented and catch inconsistencies others miss
  • You are a strong written communicator who can simplify complex information
  • You have hands-on experience with order management, fulfillment, and customer service
  • You understand Shopify apps, backend systems, and troubleshooting workflows
  • You build systems, not just solutions
  • You thrive in a fast-moving, high-growth environment
  • You are comfortable working cross-functionally while maintaining ownership

You believe in excellence over easy. You take initiative. You close loops. You care deeply about doing things the right way.
Benefits
Why You'll Love Working Here
At Hadley Designs, your work directly impacts families around the world.
You are not just managing operations. You are helping create a seamless experience that allows parents to feel confident, supported, and proud of their choices.
You will enjoy:
  • A remote-first environment that gives you flexibility and autonomy
  • The ability to manage your schedule with trust and accountability
  • Direct access to leadership and meaningful collaboration across teams
  • Opportunities to build systems, implement ideas, and drive real impact
  • Access to training, tools, and continuous learning
  • A decade-strong, family-founded brand with a clear mission and vision
  • Free access to products that are changing how children learn

Hadley Designs is a remote-first company built on trust, creativity, and autonomy. We're a small but mighty team that believes in balancing excellence with flexibility.
Apply Today
Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

Apply