ZipRecruiter

Log In

1

Senior Shopify Customer Service Jobs in Addison, IL

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

Vixxo

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Senior Customer Service Representative Chicago, Illinois, United States; Dallas, TX Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas ...

VIXXO

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX. THE ROLE The Senior Customer Service representative is the liaison between the ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Brick LLC

Senior Product Manager, E-commerce

Chicago, IL · On-site

$150 - $165/hr

As our Senior Product Manager, Ecommerce, reporting to the Director of Product Management, you'll ... customer journey - from acquisition through checkout and post-purchase - optimizing our Shopify ...

New

APEC Water Systems

Customer Service Lead

Rosemont, IL · On-site

Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred. Strong experience with CRM and customer service platforms. Demonstrated ability to ...

IPsoft Inc.

Customer Service Representative

Chicago, IL

$16.50 - $22.50/hr

As a Customer Service Representative you will be exposed to a plethora of enterprise level ... Record to minimize resolution time for a senior engineer. Requirements: * Lives for technology and ...

next page

Showing results 1-20

All JobsShopify Customer Service JobsSenior Shopify Customer Service JobsSenior Shopify Customer Service Jobs in Addison, IL

Senior Shopify Customer Service information

See Addison, IL salary details

$12

$23

$35

How much do senior shopify customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for senior shopify customer service in Addison, IL is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What is the difference between Senior Shopify Customer Service vs Shopify Customer Service?

AspectSenior Shopify Customer ServiceShopify Customer Service
ResponsibilitiesHandling complex customer issues, mentoring team members, improving service processesResponding to customer inquiries, resolving basic issues, providing product information
Required SkillsAdvanced communication, problem-solving, leadership abilitiesBasic communication, product knowledge, customer support skills
Experience2+ years in customer support, Shopify platform familiarityEntry to mid-level support experience, Shopify platform familiarity
Work EnvironmentTeam leadership, process improvement focusCustomer interaction, support ticket management

In summary, Senior Shopify Customer Service roles involve handling complex issues, mentoring, and process improvements, requiring more experience and leadership skills compared to standard Shopify Customer Service positions, which focus on basic customer support and issue resolution.

What are the most commonly searched types of Shopify Customer Service jobs in Addison, IL?

The most popular types of Shopify Customer Service jobs in Addison, IL are:

What are popular job titles related to Senior Shopify Customer Service jobs in Addison, IL?

For Senior Shopify Customer Service jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Senior Shopify Customer Service jobs in Addison, IL look for?

The top searched job categories for Senior Shopify Customer Service jobs in Addison, IL are:

What cities near Addison, IL are hiring for Senior Shopify Customer Service jobs?

Cities near Addison, IL with the most Senior Shopify Customer Service job openings:

Senior Shopify Customer Service jobs near you

Shopify/website assistant

Saddlers Row

Lake Zurich, IL • On-site

$21 - $24/hr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

About the Role
Saddlers Row is looking for a detail-oriented, horse-loving team member with strong equestrian knowledge and experience working with Shopify and website management under the guidance of our eCommerce manager. This position is primarily focused on supporting and growing our online presence while ensuring our website delivers an exceptional experience for our customers.

We’re looking for someone who understands the equestrian lifestyle and is confident with tack, apparel, rider needs, and horse care products. The ideal candidate is comfortable managing website content, organizing products, and keeping online information accurate and up to date. While the primary focus is website and Shopify support, this role will also support customers and be part of our in-store team.


Schedule Requirements

  • Availability to work at least one weekend day is required
  • The required weekend day will be spent on the sales floor supporting customers and assisting the team


Responsibilities

Website & Shopify Management

  • Manage and maintain website content with a strong emphasis on Shopify
  • Add, edit, and organize products, collections, descriptions, pricing, images, and product details
  • Maintain website accuracy and ensure a seamless online shopping experience
  • Assist with product launches, inventory updates, and website merchandising
  • Upload and organize new products while ensuring information is accurate and customer-friendly
  • Work with vendors to gather product information, pricing, images, and product assets
  • Help identify and introduce new products and brands that align with our equestrian customer base
  • Stay informed on equestrian trends and products to help keep offerings current and relevant

Sales & Customer Support

  • Support customers in-store and provide a welcoming shopping experience
  • Share strong product knowledge in tack, apparel, and rider essentials
  • Assist customers with finding products that meet their needs
  • Build genuine relationships with customers and contribute to a positive customer experience
  • Share new product knowledge and updates with team members


Qualifications

  • Strong equestrian knowledge with confidence in tack, apparel, horse care, and rider needs
  • Shopify experience strongly preferred
  • Website, eCommerce, or product management experience preferred
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Comfortable learning new systems and managing multiple projects
  • Team-oriented with a positive, proactive attitude
  • Reliable, adaptable, and comfortable taking initiative


What We Offer

  • Competitive pay and benefits
  • Paid vacation and sick time
  • Generous employee discounts on equestrian brands
  • Flexible scheduling with a required weekend day
  • Opportunity to work with a passionate, horse-focused team



Company Description

Saddlers Row is a premier equestrian goods and services destination serving riders across the Midwest and beyond. We offer a true one-stop shopping experience for equestrians, with saddle and tack repair, blanket washing, consignment, engraving, and much more.

Our customers range from first-time riders to international-level equestrians, and we proudly serve the Hunter/Jumper, Dressage, Eventing, and Western communities.

We are one of the largest tack shops in the United States and continue to grow both in-store and online. Our online and social media presence is rapidly expanding as we continue to modernize and grow our business.

If you love horses, enjoy working with people who share your passion, and appreciate a workplace with enthusiasm, energy, and a good sense of humor, we would love to hear from you.

Bring your knowledge, personality, work ethic, and passion for the equestrian industry to Saddlers Row.

Please send your resume along with a cover letter explaining why you would be a great fit for the position. We look forward to hearing from you!