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Senior Shopify Customer Service Jobs in Addison, IL

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Vixxo

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Senior Customer Service Representative Chicago, Illinois, United States; Dallas, TX Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas ...

Petite Plume

Customer Operations Coordinator

Chicago, IL

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Brick LLC

Senior Product Manager, E-commerce

Chicago, IL · On-site

$150 - $165/hr

As our Senior Product Manager, Ecommerce, reporting to the Director of Product Management, you'll ... customer journey - from acquisition through checkout and post-purchase - optimizing our Shopify ...

APEC Water Systems

Customer Service Lead

Rosemont, IL · On-site

Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred. Strong experience with CRM and customer service platforms. Demonstrated ability to ...

IPsoft Inc.

Customer Service Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

As a Customer Service Representative you will be exposed to a plethora of enterprise level ... Record to minimize resolution time for a senior engineer. Requirements: * Lives for technology and ...

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All JobsShopify Customer Service JobsSenior Shopify Customer Service JobsSenior Shopify Customer Service Jobs in Addison, IL

Senior Shopify Customer Service information

See Addison, IL salary details

$12

$23

$35

How much do senior shopify customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for senior shopify customer service in Addison, IL is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What is the difference between Senior Shopify Customer Service vs Shopify Customer Service?

AspectSenior Shopify Customer ServiceShopify Customer Service
ResponsibilitiesHandling complex customer issues, mentoring team members, improving service processesResponding to customer inquiries, resolving basic issues, providing product information
Required SkillsAdvanced communication, problem-solving, leadership abilitiesBasic communication, product knowledge, customer support skills
Experience2+ years in customer support, Shopify platform familiarityEntry to mid-level support experience, Shopify platform familiarity
Work EnvironmentTeam leadership, process improvement focusCustomer interaction, support ticket management

In summary, Senior Shopify Customer Service roles involve handling complex issues, mentoring, and process improvements, requiring more experience and leadership skills compared to standard Shopify Customer Service positions, which focus on basic customer support and issue resolution.

What are the most commonly searched types of Shopify Customer Service jobs in Addison, IL?

The most popular types of Shopify Customer Service jobs in Addison, IL are:

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For Senior Shopify Customer Service jobs in Addison, IL, the most frequently searched job titles are:

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Cities near Addison, IL with the most Senior Shopify Customer Service job openings:

Senior Shopify Customer Service jobs near you

Customer Service

Willowbrook, IL • On-site

QFS Services, Inc.
See more jobs at QFS Services, Inc.external

$20/hr

Other

Re-posted 28 days ago

Job description

Job Position: Customer Service
Location: Willowbrook, IL 60527
Pay Rate: $20.00/hr
Shift: 8am-5pm Monday -Friday
Description: We are currently seeking a Customer Experience Specialist to provide exceptional customer service to our online customers. Serving as the primary point of contact for ecommerce customers, this person will be responsible for assisting shoppers on all offered service channels including but not limited to email, live chat, and phone. Common customer inquiries include questions/issues regarding product availability, garment sizing/fit, orders, shipping/delivery, payment, refunds, returns/exchanges, etc.
Leveraging a personalized and consultative approach, this person will play a key role in driving online sales and customer retention and will greatly contribute to our continued company growth. The ideal candidate is a customer-centric problem solver who has a positive attitude, excellent written and verbal communication skills, strong business acumen, and an entrepreneurial spirit.
Key Responsibilities
• Respond to, answer, and resolve all customer comments, inquiries, and concerns via email, chat, and phone
• Assist customers with orders, shipping/delivery, returns, website questions, product selection (sizing, fit, etc.), and other inbound inquiries. Provide customers with product recommendations, identifying cross-sell/up-sell opportunities when appropriate.
• Oversee the end-to-end online ordering and RMA process for the ecommerce channel
• Review/approve customer return requests; Process refunds/exchanges using Shopify and company ERP system
• Work closely with the fulfillment team on inventory and order-related issues, including quality control and quality assurance tasks
• Keep up to date on industry trends and identify ways to improve customer experience
• Document customer feedback to share with internal stakeholders
• Ensure website content is up-to-date, accurate, share feedback as needed
• Assist Ecommerce and warehouse teams with other related initiatives and activities as requested
Skills & Competencies
• Exceptional written and verbal communication skills; Able to communicate clearly, professionally, and with empathy.
• Ability to build rapport and form trusting relationships with customers and coworkers; exhibits a high degree of emotional intelligence
• Customer-oriented and solution-focused.
• Possesses sound judgment with keen critical-thinking and decision-making skills.
• Ability to multi-task and navigate ambiguous situations in a fast-paced environment.
• Positive attitude, motivated, self-starter with a bias for action
• Quick learner and able to adapt to new technologies and processes.
• Solid understanding of business operations and processes; Ability to understand and apply a broad knowledge of policies and procedures.
• Ability to be flexible and to work outside of normal business hours if necessary

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