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Senior Shopify Customer Service Jobs in Addison, IL

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

Vixxo

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Senior Customer Service Representative Chicago, Illinois, United States; Dallas, TX Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas ...

VIXXO

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX. THE ROLE The Senior Customer Service representative is the liaison between the ...

TCS & Associates

Be Seen First

Sr. Customer Service Representative

Geneva, IL · On-site

$55K - $65K/yr

We are a growing manufacturer seeking an experienced Customer Service Representative who is passionate about delivering outstanding customer service and enjoys working in a fast-paced manufacturing ...

New

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

APEC Water Systems

Customer Service Lead

Rosemont, IL · On-site

Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred. Strong experience with CRM and customer service platforms. Demonstrated ability to ...

IPsoft Inc.

Customer Service Representative

Chicago, IL

$16.50 - $22.50/hr

As a Customer Service Representative you will be exposed to a plethora of enterprise level ... Record to minimize resolution time for a senior engineer. Requirements: * Lives for technology and ...

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Senior Shopify Customer Service information

See Addison, IL salary details

$12

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$35

How much do senior shopify customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior shopify customer service in Addison, IL is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What do senior Shopify customer service jobs pay?

Senior Shopify customer service roles typically pay between $40,000 and $60,000 annually, depending on experience, location, and company size. Compensation may also include benefits such as health insurance and paid time off, and the role often requires strong communication skills and familiarity with Shopify's platform tools.

Does Senior Shopify Customer Service do remote work?

Senior Shopify Customer Service roles often offer remote work options, especially in companies that support flexible or virtual work environments. These positions typically require strong communication skills and familiarity with Shopify and customer service tools, and remote work arrangements depend on the employer's policies.

What is the difference between Senior Shopify Customer Service vs Shopify Customer Service?

AspectSenior Shopify Customer ServiceShopify Customer Service
ResponsibilitiesHandling complex customer issues, mentoring team members, improving service processesResponding to customer inquiries, resolving basic issues, providing product information
Required SkillsAdvanced communication, problem-solving, leadership abilitiesBasic communication, product knowledge, customer support skills
Experience2+ years in customer support, Shopify platform familiarityEntry to mid-level support experience, Shopify platform familiarity
Work EnvironmentTeam leadership, process improvement focusCustomer interaction, support ticket management

In summary, Senior Shopify Customer Service roles involve handling complex issues, mentoring, and process improvements, requiring more experience and leadership skills compared to standard Shopify Customer Service positions, which focus on basic customer support and issue resolution.

What are the most commonly searched types of Shopify Customer Service jobs in Addison, IL? The most popular types of Shopify Customer Service jobs in Addison, IL are:
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Senior Shopify Customer Service jobs near you

Shopify/website assistant

Saddlers Row

Lake Zurich, IL • On-site

$21 - $24/hr

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

About the Role
Saddlers Row is looking for a detail-oriented, horse-loving team member with strong equestrian knowledge and experience working with Shopify and website management under the guidance of our eCommerce manager. This position is primarily focused on supporting and growing our online presence while ensuring our website delivers an exceptional experience for our customers.

We’re looking for someone who understands the equestrian lifestyle and is confident with tack, apparel, rider needs, and horse care products. The ideal candidate is comfortable managing website content, organizing products, and keeping online information accurate and up to date. While the primary focus is website and Shopify support, this role will also support customers and be part of our in-store team.


Schedule Requirements

  • Availability to work at least one weekend day is required
  • The required weekend day will be spent on the sales floor supporting customers and assisting the team


Responsibilities

Website & Shopify Management

  • Manage and maintain website content with a strong emphasis on Shopify
  • Add, edit, and organize products, collections, descriptions, pricing, images, and product details
  • Maintain website accuracy and ensure a seamless online shopping experience
  • Assist with product launches, inventory updates, and website merchandising
  • Upload and organize new products while ensuring information is accurate and customer-friendly
  • Work with vendors to gather product information, pricing, images, and product assets
  • Help identify and introduce new products and brands that align with our equestrian customer base
  • Stay informed on equestrian trends and products to help keep offerings current and relevant

Sales & Customer Support

  • Support customers in-store and provide a welcoming shopping experience
  • Share strong product knowledge in tack, apparel, and rider essentials
  • Assist customers with finding products that meet their needs
  • Build genuine relationships with customers and contribute to a positive customer experience
  • Share new product knowledge and updates with team members


Qualifications

  • Strong equestrian knowledge with confidence in tack, apparel, horse care, and rider needs
  • Shopify experience strongly preferred
  • Website, eCommerce, or product management experience preferred
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Comfortable learning new systems and managing multiple projects
  • Team-oriented with a positive, proactive attitude
  • Reliable, adaptable, and comfortable taking initiative


What We Offer

  • Competitive pay and benefits
  • Paid vacation and sick time
  • Generous employee discounts on equestrian brands
  • Flexible scheduling with a required weekend day
  • Opportunity to work with a passionate, horse-focused team



Company Description

The premier equestrian goods and services shop in the Midwest! Saddle and tack repair, blanket washing, consignment , engravinrg and more! Hunter/Jumper, Dressage, Eventing, and Western- from first time rider to international equestrians. Always growing, always hiring. We are a one stop shop for equestrians, and among the largest tack shops in the United States. We now have an aggressively growing online and social media presence, and will be moving to modern enlarged facilities in 2025. If you love horses and enjoy being around a like minded group, bring your enthusiasm, energy, and sense of humor to Saddlers Row. Please send your resume accompanied by a reason you would be a great fit for this job. We look forward to hearing from you.