ZipRecruiter

Log In

1

Senior Customer Service Representative Jobs in Addison, IL

Vixxo

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Senior Customer Service Representative Chicago, Illinois, United States; Dallas, TX Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas ...

VIXXO

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX. THE ROLE The Senior Customer Service representative is the liaison between the ...

TCS & Associates

Be Seen First

Sr. Customer Service Representative

Geneva, IL · On-site

$55K - $65K/yr

We are a growing manufacturer seeking an experienced Customer Service Representative who is passionate about delivering outstanding customer service and enjoys working in a fast-paced manufacturing ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Addison, IL

Senior Customer Service Representative information

See Addison, IL salary details

$12

$23

$35

How much do senior customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for senior customer service representative in Addison, IL is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Addison, IL? The most popular types of Customer Service Representative jobs in Addison, IL are:
What are popular job titles related to Senior Customer Service Representative jobs in Addison, IL? For Senior Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Addison, IL look for? The top searched job categories for Senior Customer Service Representative jobs in Addison, IL are:
What cities near Addison, IL are hiring for Senior Customer Service Representative jobs? Cities near Addison, IL with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,084 per year, or $23.1 per hour.

Senior Customer Service Representative

Vixxo

Chicago, IL • On-site

$19.75 - $27.25/hr

Other

Re-posted 3 days ago

Vixxo rating

7.2

Company rating: 7.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

105th of 251 rated facilities management

Job description

Senior Customer Service Representative

Chicago, Illinois, United States; Dallas, TX

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX.

The Role

The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client's facility and asset management needs. This role is an exciting starting point for building a career within Vixxo.

Who Will Love This Job

  • A process-oriented helper: you complete tasks carefully according to guidelines while also expressing empathy to unique situations
  • A collaborative teammate: you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome
  • A driver: you always close the loop on communication and activities and customers know they can rely on you to follow up

Top 3 Responsibilities

  • Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed
  • Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements
  • Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.

Qualifications

  • Minimum of 1-year experience providing excellent customer service
  • Working knowledge of Microsoft Office products including Word, Outlook, and Excel; Siebel experience a plus
  • Experience with facilities maintenance is a plus.

Why Vixxo

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.

Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo's commitment to diversity and the fact great minds think differently.

What Vixxo employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply