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Customer Service Representative Evening Jobs in Addison, IL

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Customer Service Representative Evening information

See Addison, IL salary details

$9

$18

$26

How much do customer service representative evening jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service representative evening in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is a customer service representative evening?

Customer Service Representative Evening positions are roles where individuals assist customers with inquiries, complaints, or support needs during evening hours, typically after standard business times. These representatives handle phone calls, emails, or chats, providing information, resolving issues, and ensuring customer satisfaction. The evening shift is ideal for those who need daytime flexibility or who thrive in later work hours. Often, these positions are found in call centers or companies with 24/7 customer support. Strong communication skills and patience are essential for success in this role.

What are the unique challenges of working as a customer service representative evening?

Evening Customer Service Representatives often handle customer inquiries outside of standard business hours, which can include managing urgent concerns or assisting clients from different time zones. This shift may mean working with fewer on-site supervisors or support staff, requiring strong problem-solving skills and a high degree of independence. Additionally, evening shifts can involve a different customer demographic, such as individuals needing after-hours support, making adaptability and patience especially important. Team communication is typically managed through digital tools and scheduled check-ins to ensure continuity and support across shifts.

What are the key skills and qualifications needed to thrive as a customer service representative evening, and why are they important?

To thrive as a Customer Service Representative Evening, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is often required. Patience, resilience, and a positive attitude are essential soft skills for handling challenging customer interactions during off-peak hours. These skills ensure effective problem resolution, high customer satisfaction, and reliable support outside standard business hours.

What is the difference between Customer Service Representative Evening vs Customer Service Representative Day?

AspectCustomer Service Representative EveningCustomer Service Representative Day
Work HoursTypically evening shifts from 4 PM to 12 AMStandard daytime shifts from 8 AM to 4 PM or 9 AM to 5 PM
Work EnvironmentSame call centers or customer support offices, often quieter in eveningsSame environments, busier during regular business hours
Required CredentialsHigh school diploma or equivalent; customer service experienceSame as evening shift, often with more daytime availability
Employer & Industry UsageCommon in retail, telecom, and service industries with 24/7 supportStandard business hours support in similar industries

Both roles require similar skills and credentials, but the main difference lies in working hours. Evening shifts cater to customers outside regular business hours, while day shifts serve customers during standard hours. Your choice depends on your schedule preference and availability.

What are the most commonly searched types of Customer Service Representative jobs in Addison, IL?

The most popular types of Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Customer Service Representative Evening jobs?

Cities near Addison, IL with the most Customer Service Representative Evening job openings:

Customer Service Representative Evening jobs near you
Infographic showing various Customer Service Representative Evening job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

National Veterinary Associates

Chicago, IL • On-site

$18 - $20/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Customer Service Representative

Burnham Park Animal Hospital | Chicago, IL
Full-Time or Part-Time Opportunity

About Us

We are a 5doctor, AAHAaccredited general practice veterinary hospital located in Chicago's South Loop. Our stateoftheart facility includes a fully equipped surgical suite, an inhouse diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas.

We are currently seeking a fulltime Customer Service Representative to join our friendly, fastpaced team.

Please note: Due to our South Loop location, employee parking is not available. However, multiple bus and train routes are conveniently located within two blocks of the hospital.

About You

The ideal candidate:

  • Has customer service experience in a veterinary setting
  • Enjoys working in an upbeat, fastpaced environment with a high level of client interaction
  • Has experience scheduling appointments, answering phones, and processing payments
  • Is a selfmotivated team player who values collaboration with clients and veterinary staff
  • Demonstrates excellent communication skills and can comfortably multitask
  • Is compassionate, patient, and empathetic, with a genuine love for pets and their people
  • Has experience with AviMark software or is willing to learn
  • Is available to work evenings and weekends
Compensation & Benefits

Compensation

  • Competitive hourly wage ranging from $18.00 to $20.00, based on experience and qualifications

Benefits

  • Comprehensive Medical, Dental, and Vision insurance coverage
  • 401(k) retirement savings plan
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)
  • Employee discounts
  • Additional allowances as applicable

Schedule may include:

  • Day shifts
  • Evening shifts
  • Weekends
  • Holidays
  • Monday-Friday availability
Required Experience
  • Veterinary experience: 1 year (required)
  • Front desk/customer service experience: 2 years (required)

Preferred Availability:

  • Day shifts
  • Evening shifts
  • Weekends
Work Location
  • On-site in South Loop Chicago, IL
NVA logo

About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Headquarters location

Agoura Hills, CA, US

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