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Customer Service Representative Evening Jobs in Addison, IL

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Customer Service Representative Evening information

See Addison, IL salary details

$9

$18

$26

How much do customer service representative evening jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service representative evening in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is a customer service representative evening?

Customer Service Representative Evening positions are roles where individuals assist customers with inquiries, complaints, or support needs during evening hours, typically after standard business times. These representatives handle phone calls, emails, or chats, providing information, resolving issues, and ensuring customer satisfaction. The evening shift is ideal for those who need daytime flexibility or who thrive in later work hours. Often, these positions are found in call centers or companies with 24/7 customer support. Strong communication skills and patience are essential for success in this role.

What are the unique challenges of working as a customer service representative evening?

Evening Customer Service Representatives often handle customer inquiries outside of standard business hours, which can include managing urgent concerns or assisting clients from different time zones. This shift may mean working with fewer on-site supervisors or support staff, requiring strong problem-solving skills and a high degree of independence. Additionally, evening shifts can involve a different customer demographic, such as individuals needing after-hours support, making adaptability and patience especially important. Team communication is typically managed through digital tools and scheduled check-ins to ensure continuity and support across shifts.

What are the key skills and qualifications needed to thrive as a customer service representative evening, and why are they important?

To thrive as a Customer Service Representative Evening, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is often required. Patience, resilience, and a positive attitude are essential soft skills for handling challenging customer interactions during off-peak hours. These skills ensure effective problem resolution, high customer satisfaction, and reliable support outside standard business hours.

What is the difference between Customer Service Representative Evening vs Customer Service Representative Day?

AspectCustomer Service Representative EveningCustomer Service Representative Day
Work HoursTypically evening shifts from 4 PM to 12 AMStandard daytime shifts from 8 AM to 4 PM or 9 AM to 5 PM
Work EnvironmentSame call centers or customer support offices, often quieter in eveningsSame environments, busier during regular business hours
Required CredentialsHigh school diploma or equivalent; customer service experienceSame as evening shift, often with more daytime availability
Employer & Industry UsageCommon in retail, telecom, and service industries with 24/7 supportStandard business hours support in similar industries

Both roles require similar skills and credentials, but the main difference lies in working hours. Evening shifts cater to customers outside regular business hours, while day shifts serve customers during standard hours. Your choice depends on your schedule preference and availability.

What are the most commonly searched types of Customer Service Representative jobs in Addison, IL?

The most popular types of Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Customer Service Representative Evening jobs?

Cities near Addison, IL with the most Customer Service Representative Evening job openings:

Customer Service Representative Evening jobs near you
Infographic showing various Customer Service Representative Evening job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Delight Representative (Evening Shift)

Feldco Factory Direct

Rosemont, IL • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Feldco rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 55 rated home improvement suppliers and fitters

Job description

Customer Delight Representative (Evening Shift)
Job Info:
  • Employment Type: Full-Time, In-Office position (No Remote or Hybrid Option)
  • Location: 6300 North River Road, Rosemont, IL 60018
  • Pay: $18/hour
Schedule
  • Training Schedule (first 2 weeks): Monday–Friday, 8:30 AM–5:00 PM
  • Regular Schedule (after training):
    • Tuesday – Thursday, 11:30 AM-8:00 PM
    • Friday: 10:30 AM – 7:00 PM
    • Saturday: 8:30 AM – 5 PM
Key Responsibilities:
As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with customers but also with various departments within Feldco to rapidly resolve any outstanding issues and provide customers with delight!
Tasks Include:
  • Answering inbound calls to Feldco 866 number or direct lines, accessing caller needs, and transferring to the appropriate party.
  • Screening calls for upper management.
  • Clear and accurate communication of Feldco products and services.
  • Solving customer issues, resolving service issues, and/or scheduling service appointments.
  • Scheduling strong, consistent sales appointments, and second measure appointments.
  • Confirming appointments, and outbound reminder calls for services and second measure appointments.
  • Answering web lead inquiries (e-mail and outbound phone exchanges with customers).
  • Message taking and communication with managers and product specialists.
  • Ability to use internet maps to help product specialists.
  • The CDR may be assigned additional tasks or projects as needed during peak or off season.
  • The CDR works with all areas of the company to ensure all customers are “delighted” with their sales, service, financing, or other inquiries.
  • Participating in outbound calling campaigns to drive business, including re-engaging past customers, and following up on previous inquiries.
Qualifications:
  • High school diploma or equivalent required.
  • Organizational skills and outstanding oral and written communication abilities are required.
  • Proficient PC skills (Word, Excel).
  • 35+ WPM.
  • Ability to work in a fast paced and demanding environment.
  • Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills.
  • Bi-lingual preferred, but not necessary.
What Can Feldco Offer You?
  • Industry Leadership: #1 in Midwest home improvement solutions
  • Growth amp; Stability: With 50 years in business and still growing
  • Award-Winning Culture: 12-time Top Workplace winner by the Chicago Tribune
  • Career Development: We promote from within and reward performance
  • Team-Oriented Environment: Be part of a collaborative culture that values every team member’s contribution
Benefits Offered to Feldco Employees:
  • Benefits include medical, dental, and vision insurance; a 401(k) with employer match; paid time off; paid holidays; and a wide range of voluntary benefits.

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