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Seasonal Customer Service Representative information

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How much do seasonal customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for seasonal customer service representative in Addison, IL is $15.89, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.36 per hour, depending on experience, location, and employer.

What is a seasonal customer service representative?

Seasonal customer service representatives are temporary employees hired by companies to handle increased customer inquiries and support needs during busy periods, such as holidays or peak shopping seasons. They assist customers via phone, email, chat, or in-person, helping resolve issues, answer questions, and ensure a positive customer experience. These positions often require excellent communication skills, patience, and the ability to quickly learn about the company's products or services. Seasonal roles can be a great way to gain customer service experience and may sometimes lead to permanent employment opportunities.

What are the key skills and qualifications needed to thrive as a seasonal customer service representative?

To thrive as a Seasonal Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and phone/email support tools is typically required. Patience, adaptability, and a positive attitude help individuals excel during busy periods and high-stress situations. These skills and qualities ensure customers receive efficient, friendly service, which is crucial for maintaining brand reputation during peak seasons.

How do seasonal customer service representatives typically manage high call volumes during peak periods?

Seasonal Customer Service Representatives often experience increased call volumes during busy times, such as holidays or promotional events. To manage these spikes, they use structured scripts, prioritize urgent inquiries, and rely on teamwork to ensure efficient coverage. Training and support from supervisors are usually provided to help new team members adapt quickly. Flexibility and strong multitasking skills are key to maintaining high-quality service under pressure.

What is the difference between Seasonal Customer Service Representative vs Customer Support Specialist?

AspectSeasonal Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma; may require additional certifications in customer service or communication
Work EnvironmentRetail stores, call centers, or online platforms during peak seasonsCall centers, online support, or corporate offices year-round or as needed
Employer & Industry UsageRetail, e-commerce, hospitality during busy seasonsTechnology, finance, retail, and service industries
Search & Comparison IntentTemporary, seasonal roles with customer service focusOngoing or specialized customer support roles

While both roles involve assisting customers, Seasonal Customer Service Representatives work temporarily during peak seasons, often in retail or e-commerce, whereas Customer Support Specialists provide ongoing support, often in technical or specialized fields. The main difference lies in the duration and scope of employment.

What are the most commonly searched types of Customer Service Representative jobs in Addison, IL?

The most popular types of Customer Service Representative jobs in Addison, IL are:

What are popular job titles related to Seasonal Customer Service Representative jobs in Addison, IL?

For Seasonal Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Seasonal Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Seasonal Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Seasonal Customer Service Representative jobs?

Cities near Addison, IL with the most Seasonal Customer Service Representative job openings:

Seasonal Customer Service Representative jobs near you

Seasonal Customer Service Associate

Samaritan's Purse

Aurora, IL • On-site

$20/hr

Other

Posted 28 days ago

Samaritan's Purse rating

9.6

Company rating: 9.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 786 rated non-profit organizations

Job description

Get Involved!
What do we believe?
Demonstrate Biblical Integrity
At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.
Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/
What is the opportunity?
Respond with Compassionate Action
We are seeking Customer Service Associate to join our Operation Christmas Child team in Aurora, IL. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.
In the role of Customer Service Associate ,you will have the opportunity to:
  • Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Work side by side with employees and volunteers to take the love of Jesus to children all around the world
  • Play an integral part in the processing of over 12 million shoebox gifts
  • Welcome, equip, and coach thousands of volunteers to process OCC shoebox gifts
  • Other duties as assigned
What are the qualifications?
Serve with Excellence
As a qualified candidate, you will have the following skills and experience:
  • Able to lift and/or move up to 50 lbs.
  • Excellent customer service skills
  • Ability to multi-task
  • Volunteer management experience preferred

We are hiring for the following Customer Service positions:
Team Coach:
Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines. Ensure a fun, productive, and memorable experience for each volunteer.
Greeter Team:
Greet and register volunteers serving using the volunteer management system. Answer questions and orient volunteers to the OCC processing center.
Floor Coordinator:
Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.
Gifts-In-Kind Team:
Document Gifts-In-Kind donations and ensure adequate supply and delivery of GIK inventory. Train, coach, and supervise volunteers who serve in the GIK projects area.
Gear Store:
Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system. Maintain accurate inventory counts and financial reports.
Parking Team:
Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop-off locations. Answer volunteer questions and thank all volunteers and donors leaving the processing center.
Drop-off Coordinator:
Receive and document shoebox donations. Represent OCC in a Christ-like manner and pray with shoebox donors.
Volunteer Placer:
Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.
Type: Associate/Temporary
Department: Operation Christmas Child
Language Requirement: English
Pay rate/salary: $20 per hour
Employment timeframe: Mid-November to Mid-December
Shifts: 1st Shift 7:45 am 3:45 pm;2nd Shift 2:45 pm - 10:30 pm
Seasonalpc aurorapc

What Samaritan's Purse employees say

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