LaSalle Network has partnered with a client, that is a well-established consumer products company known for creating innovative, family-focused products that have been trusted by generations. They are actively seeking a Temporary Customer Service Associate
With a strong reputation for quality, customer experience, and product innovation, they offer a collaborative environment where employees play an important role in supporting customers and maintaining brand loyalty.
Responsibilities:
- Provide full-service customer support via phone, email, fax, mail, online inquiries, and occasional in-person interactions
- Manage high-volume inbound calls related to orders, warranties, product assembly, shipping updates, and product information
- Resolve escalated or complex customer concerns in a professional and efficient manner
- Troubleshoot product and service issues using internal tools, resources, and company guidelines
- Process warranty claims, replacement orders, and service requests accurately and in a timely manner
- Document customer interactions and share feedback with internal teams to help improve processes and customer experience
- Provide front desk coverage and greet visitors as needed
Qualifications: - Bachelor's degree required
- Proficient in Microsoft Word, Excel, Outlook, and general internet navigation
- Minimum typing speed of 45 WPM with strong accuracy
- Strong verbal and written communication skill
- Professional phone presence and strong active listening abilities
- Ability to multitask, prioritize responsibilities, and manage competing deadlines
- Strong problem-solving skills with the ability to remain calm in high-pressure situations
- High level of integrity, strong work ethic, and a positive, team-oriented attitude
Key Details: - Compensation: $17-$22/hour; based on experience
- LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/
- Location: Oak Park, IL
- Work Model: Onsite
- Assignment Length: Approx. 6 months
- Opportunity to join a nationally recognized organization with a strong reputation
- Exposure to escalated issue resolution and cross-functional collaboration
- Strong resume-building opportunity in a professional customer service role
- Skill development in communication, problem-solving, and customer experience
This opportunity is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced service environment. So, if you are passionate about providing exceptional customer service, we encourage you to apply!
LaSalle Network is an Equal Opportunity Employer m/f/d/v.LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.