Temporary Customer Service Jobs in Springfield, IL

Human Resources Temporary Employee

Schedule/Hours: Temporary assignment expected to last 8 to 12 weeks. Starting as soon as possible. Schedule is flexible 20 - 40 hours per week Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Compensation: Hourly rate of $25/hour to $40/hour. Rate is dependent on previous experience. Benefits: this temporary position does not include benefits. Work Location: Onsite - Village Hall, 1900 Hassell Rd. Hoffman Estates, IL. Experience/Required Skills: Previous HR/Recruiting Experience is highly desired. Previous Customer Service Experience is highly desired. NEOGOV Insight and Onboarding experience is preferred. An Associate's or Bachelor's degree in a related field. Bachelor's degree is preferred. Highly qualified candidates will have a minimum of 2 to 4 years related experience. Selection Procedure: Applications will be reviewed as they are received. Please submit a resume with Village employment application. Application Deadline: Open until filled.

1. Process employment applications, track candidates by job classification, test candidates for current openings, notify candidates of receipt of applications.

2. Recruiting including but not limited to posting of open positions, review of current job description, review applications and making recommendations, testing where appropriate, scheduling of pre-employment screenings and interviews. Onboarding of new employees including orientations, id creation and assigning required training.

3. Prepares reports and spreadsheets as requested. Also gathers information and responds to surveys submitted by government and outside agencies. Reviews and verifies Personnel Action Notices related to new hires, separations, promotions and other adjustments.

4. Accurately and efficiently types and edits a variety of correspondence, reports, agendas, letters, charts, numerical information, and other material requiring judgment as to content, accuracy and completeness. Independently composes a variety of letters and memos for mailing and distribution.

5. Assists in coordination of HRM Dept. front counter customer service workflow. Answers inquiries from employees, the Human Resources phone line and email box, the general public and other agencies received in person, by telephone, or in writing. When necessary, refers inquiries to appropriate staff member of department. Assists with processing incoming and outgoing mail of the department.

6. Maintains accurate records and files of departmental and Village-wide programs.

7. Operates and properly maintains all tools and equipment needed to perform the essential job functions and responsibilities listed above while adhering to all safety rules and practices.

Other Related Duties: Follows Village-wide and departmental safety rules and practices. Performs other duties, tasks, and responsibilities as assigned.

Education, Experience and Computer Skills: The designated education and experience levels best describe the minimum requirement needed to fulfill the essential job functions. However, any combination of equivalent education or experience may be considered.

Education Level (Select one - required): High school education with vocational training, High school diploma or general education degree (GED), Two or more years of college coursework in related field, Associate's degree (A.A.) from two-year college or technical school, Bachelor's degree (B.A.) from four-year college or university, Master's degree (M.A.), Doctoral degree (Ph.D). Degree or coursework should be in…Bachelors degree preferred. Experience Level: No prior experience or training required, Six months to one year related experience, One to two years related experience, Two to four years related experience, Four to ten years related experience. Additional Experience: Experience in supervisory capacity…Enter number of years required here. Experience in management capacity…Enter number of years required here. Must meet the requirements as set by the Fire & Police Commission. Computer Skills (Select as appropriate): Entry and processing of data, Word Processing data, Spreadsheet software, Database software, Specialized applications: Microsoft Office Suite Required, NeoGov a Plus.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The required competencies listed below are representative of the knowledge, skills, and/or abilities required for successful job performance. They are not intended to be an exhaustive list of all qualifications duties, responsibilities, or competencies associated with the role. Working Knowledge of: Human Resources, recruitment, and office practices and procedures. Computers and various software applications including spreadsheets, word processing, database, and graphics. Business English, spelling, grammar, sentence structure and arithmetic. Ability to: Initiate, compose, prepare and type correspondence and complex reports. Conduct extensive research projects, analyze data and prepare related reports. Ability to proofread and check documents for errors. Establish and maintain effective working relationships with employees, supervisors, other departments, other agencies and the public. Multi-task and learn quickly. Prioritize work, information and time demands. Maintain strict confidentiality; protect the privacy of all employee information in accordance with Village policies, procedures and practices as required by federal and state law. Work independently and as part of the Human Resources team on a variety of projects. Analyze and synthesize large volumes of information. Understand and follow complex oral and written instruction. Communicate effectively verbally and in writing.

The Village of Hoffman Estates is an equal opportunity employer and complies with all applicable federal, state and local laws regarding employment. This position is not eligible for benefits.

Employer: Village of Hoffman Estates

Address: 1900 Hassell Road Hoffman Estates, Illinois

Website: https://www.hoffmanestates.org