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Evening Customer Service Jobs in Springfield, IL

Burroughs

Field Service Technician

Springfield, IL

$18 - $33/hr

Are you passionate about delivering outstanding customer service? Do you have a knack for solving ... While technicians generally work full-time hours, there may be times when evening, weekend ...

New

Loomis

Field Service Technician

Springfield, IL · On-site

$18 - $33/hr

Are you passionate about delivering outstanding customer service? Do you have a knack for solving ... While technicians generally work full-time hours, there may be times when evening, weekend ...

New

The Villas Senior Care Community - East

Cook

Sherman, IL · On-site

$15 - $17/hr

Evening Shift Opening! We are currently seeking a Cook to provide timely preparation of quality ... Demonstrate excellent customer service * Cooking experience in a long-term care setting ...

The Villas Senior Care Community - East

Cook

Sherman, IL · On-site

$13.75 - $18.50/hr

Evening Shift Opening! We are currently seeking a Cook to provide timely preparation of quality ... Demonstrate excellent customer service * Cooking experience in a long-term care setting ...

Heritage Enterprises

Dietary Aide

Lincoln, IL · On-site

$13.25 - $16.50/hr

Demonstrate excellent customer service * Long-term care or hospitality industry experience preferred * Food handling certificate (facility will help obtain) Part-Time Opening! Evening Shift Available!

Jack Flash Stores

Store Assistant Manager

Glenarm, IL · On-site

$16.50 - $17.50/hr

Jack Flash in Chatham , Illinois is looking to hire a Full-Time Evening Shift Store Assistant ... We are dedicated to providing top notch customer service, a fun environment and fantastic products!

Jack Flash

Store Assistant Manager

Chatham, IL · On-site

$16.75 - $22.50/hr

Jack Flash in Chatham , Illinois is looking to hire a Full-Time Evening Shift Store Assistant ... We are dedicated to providing top notch customer service, a fun environment and fantastic products!

Jack Flash Stores

Store Assistant Manager

Glenarm, IL · On-site

$16.50 - $17.50/hr

Jack Flash in Chatham , Illinois is looking to hire a Full-Time Evening Shift Store Assistant ... We are dedicated to providing top notch customer service, a fun environment and fantastic products!

SCHEELS

Web Fulfillment

Springfield, IL

$15/hr

Daytime and evening shifts are available. Requirements: Customer Service * Genuinely and consistently treat co-workers, customers and business partners like they are the most important person ...

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All JobsEvening Customer Service JobsEvening Customer Service Jobs in Springfield, IL

Evening Customer Service information

See Springfield, IL salary details

$9

$18

$26

How much do evening customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for evening customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the most commonly searched types of Customer Service jobs in Springfield, IL?

The most popular types of Customer Service jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Evening Customer Service jobs?

Cities near Springfield, IL with the most Evening Customer Service job openings:

Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.

Field Service Technician

Springfield, IL

Burroughs
See more jobs at Burroughsexternal

$18 - $33/hr

Full-time

Posted 3 days ago

New

Job description

Do you enjoy troubleshooting and repairing electronic equipment?
Are you passionate about delivering outstanding customer service?
Do you have a knack for solving problems with technology and mechanics?

If you answered yes, then Burroughs wants to meet you! We’re seeking motivated Service Technicians to join our nationwide team and support customers with their cash automation and transaction technology.

About Burroughs

Burroughs is a leader in payment and transaction automation technology with over 140 years of experience serving financial institutions and retailers. Our nationwide service network, combined with remote managed services and hardware solutions, supports ATMs, teller cash recyclers, smart safes, kiosks, servers, and self-service devices across the U.S. and Puerto Rico.

Join us and become part of a company that has been a trusted industry leader since 1886!


Why You’ll Love Working Here

  • Training & Tools Provided: Comprehensive training, a full set of tools, and a company vehicle.
  • Competitive Pay & Time Off: Premium hourly rates ($18–$33 based on experience)

What You’ll Do

As a Burroughs Service Technician, you will:

  • Install, maintain, and repair multi-vendor cash automation and self-service equipment.
  • Diagnose and resolve technical issues quickly and effectively.
  • Deliver an exceptional customer experience through clear communication and follow-through.
  • Manage tools, parts, and inventory with accuracy and care.

Technology You’ll Work With

As a Burroughs Service Technician, you’ll gain hands-on experience with a wide range of transaction and cash automation technologies, including:

  • ATMs and Teller Cash Recyclers (TCRs)
  • Smart Safes and Currency Counters
  • Self-Service Kiosks
  • Point-of-Sale and Retail Transaction Devices
  • Servers and Networking Hardware
  • Other OEM banking and retail automation equipment

Technicians are trained on multi-vendor equipment, giving you the opportunity to build versatile skills across industry-leading platforms.

What We’re Looking For

  • Technical aptitude or a strong interest in learning electro-mechanical repair.
  • Excellent customer service skills and a positive, solutions-focused attitude.
  • Integrity, reliability, and professionalism in every interaction.
  • Strong organizational and communication skills.
  • Ability to work independently as well as within a team.

Requirements:

  • High School Diploma or equivalent (Associate’s degree a plus).
  • At least 21 years of age.
  • Valid driver’s license, with at least 2 years of driving history.
  • Valid NRT Gaming License or the ability to pass applicable NRT Gaming License requirements per the state to which you are applying is required.
  • Ability to lift/move up to 75 lbs.
  • Previous experience with ATMs, cash automation, or multi-vendor equipment is a plus.


At Burroughs, you’ll gain hands-on experience, work with innovative technology, and build a long-term career with a company that values its people.

Travel Details

This role involves regular travel within your assigned local or regional territory to service customer sites. Most travel will be same-day within driving distance, though occasional overnight stays may be required depending on service coverage and customer locations. Company vehicles are provided for business use.

Work Schedule Expectations

Work schedules may vary depending on customer needs and are subject to change. While technicians generally work full-time hours, there may be times when evening, weekend, overtime, or on-call support is required. Flexibility is essential to ensure we meet customer service commitments.

*This posting and the advertised pay rate covers a span of Field Service Tech level 1 through level 3. Pay rate is commensurate upon skill set, experience and competency in similar role(s).


Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.