ZipRecruiter

Log In

1

Customer Service Manager Jobs in Springfield, IL

TruGreen

Service Manager

Glenarm, IL · On-site

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

New

HyVee

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

Texas Roadhouse

Service Manager

Springfield, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Springfield, IL

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Assistant Service Manager

Springfield, IL · On-site

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

HyVee

Food Service Manager

Springfield, IL · On-site

Food Service Manager Department: Market Grille FLSA: Salary Revision Date: 07/2026 About Hy-Vee At ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Hy-Vee, Inc.

Food Service Manager

Springfield, IL · On-site

Food Service Manager Department: Market Grille FLSA: Salary Revision Date: 07/2026 About Hy-Vee At ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Hy-Vee

Food Service Manager

Springfield, IL · On-site

Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ... Service Managers; Chefs; Market Grille Service Staff; Night food service employees Primary Duties ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - Veterinary Location: Lincoln, IL 62656 Position Overview We ... Schedule appointments and manage the clinic's calendar efficiently. * Answer client inquiries ...

Walgreens

Customer Service Associate

Springfield, IL

$13.50 - $18.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Springfield, IL

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$13.50 - $18.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Springfield, IL

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

CareVet

CSR

Lincoln, IL

$15 - $17.50/hr

Customer Service Representative (CSR) - VeterinaryLocation: Lincoln, IL 62656Position Overview We ... Schedule appointments and manage the clinic's calendar efficiently. * Answer client inquiries ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springfield, IL

Customer Service Manager information

See Springfield, IL salary details

$24.3K

$57.5K

$100.1K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in Springfield, IL is $57,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Springfield, IL?

The most popular types of Customer Service jobs in Springfield, IL are:

What are popular job titles related to Customer Service Manager jobs in Springfield, IL?

For Customer Service Manager jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Springfield, IL look for?

The top searched job categories for Customer Service Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Service Manager jobs?

Cities near Springfield, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,483 per year, or $27.6 per hour.

Customer Service Manager - State Farm Agent Team Member

Trae Covington - State Farm Agent

Springfield, IL • On-site

$37K - $40K/yr

Full-time

PTO

Re-posted 24 days ago

Job description

Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Trae Covington - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
QUALIFICATIONS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.