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Customer Service Manager Jobs in Springfield, IL

HyVee

Service Manager

Springfield, IL · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Sharecare

Lead Customer Service Rep

Springfield, IL · On-site

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...

Texas Roadhouse

Service Manager

Springfield, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Springfield, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Assistant Service Manager

Springfield, IL · On-site

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

Hy-Vee Food Stores

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

New

Hy-Vee, Inc.

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

HyVee

Customer Service

Springfield, IL

$15 - $18.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

Burlington

Operations Service Manager

Springfield, IL

$23.75 - $31.65/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

The Goddard School

Food Service Manager

Springfield, IL · On-site

$16 - $18/hr

Provide exceptional customer service to families and staff regarding nutrition and meal-related concerns. Qualifications * High school diploma or equivalent required. * Food Service Manager ...

Rentokil

Technical Service Manager

Springfield, IL · On-site

$115K - $115K/yr

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Rentokil

Technical Service Manager

Springfield, IL · On-site

$115K - $115K/yr

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springfield, IL

Customer Service Manager information

See Springfield, IL salary details

$22.7K

$53.7K

$93.5K

How much do customer service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer service manager in Springfield, IL is $53,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $64,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Springfield, IL?

The most popular types of Customer Service jobs in Springfield, IL are:

What are popular job titles related to Customer Service Manager jobs in Springfield, IL?

For Customer Service Manager jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Springfield, IL look for?

The top searched job categories for Customer Service Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Service Manager jobs?

Cities near Springfield, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,678 per year, or $25.8 per hour.

Customer Service Manager - State Farm Agent Team Member

State Farm

Springfield, IL • On-site

$46K - $65K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 10 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,553 frontline employees who took The Breakroom Quiz

236th of 307 rated insurance

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Derek Hensley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.

QUALIFICATIONS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.

Compensation: $46,000.00 - $65,000.00 per year
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
  • Our office is located in Springfield.

If you want a career, not a job, then we encourage you to apply
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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