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Customer Service Manager Jobs in Elgin, IL (NOW HIRING)

Hobby Lobby Careers

Customer Service Manager

Mchenry, IL

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Mchenry, IL · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Distro

Customer Service Manager

Rolling Meadows, IL · On-site

Position Summary We seek a Customer Service Manager to lead and grow our Customer Service team, ensuring world-class customer experience as we expand product categories and customer base. This role ...

Distro

Customer Service Manager

Rolling Meadows, IL

$75K - $90K/yr

Position Summary We seek a Customer Service Manager to lead and grow our Customer Service team, ensuring world-class customer experience as we expand product categories and customer base. This role ...

AlphaGraphics

Customer Service Manager

Northbrook, IL

$22 - $26/hr

Training & development As a Customer Service Manager you will report directly to the owner and be responsible for overseeing our customer experience. You will be in charge on all inbound customers ...

Distro

Customer Service Manager

Rolling Meadows, IL · On-site

$75K - $90K/yr

Position Summary We seek a Customer Service Manager to lead and grow our Customer Service team, ensuring world-class customer experience as we expand product categories and customer base. This role ...

Connect Search

Customer Service Manager

Chicago, IL · On-site

Growing company seeking a detail-oriented professional to support customers, manage order flow, and ... and business systems Prior customer service, sales support, administrative, or operations ...

Compass Group

CUSTOMER SERVICE MANAGER

Bloomingdale, IL · On-site

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Salary: $55,000 - $65,000 Other Forms of Compensation: BONUS ELIGIBILITY Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food ...

Compass Group

CUSTOMER SERVICE MANAGER

Bloomingdale, IL

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Salary: $55,000 - $65,000 Other Forms of Compensation: BONUS ELIGIBILITY Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food ...

Compass Group

CUSTOMER SERVICE MANAGER

Bloomingdale, IL

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Salary: $55,000 - $65,000 Other Forms of Compensation: BONUS ELIGIBILITY Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food ...

Canteen

CUSTOMER SERVICE MANAGER

Bloomingdale, IL · On-site

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Salary: $55,000 - $65,000 Other Forms of Compensation: BONUS ELIGIBILITY Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food ...

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Customer Service Manager information

See Elgin, IL salary details

$24.2K

$57.3K

$99.8K

How much do customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer service manager in Elgin, IL is $57,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,200.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Elgin, IL? The most popular types of Customer Service jobs in Elgin, IL are:
What are popular job titles related to Customer Service Manager jobs in Elgin, IL? For Customer Service Manager jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Elgin, IL look for? The top searched job categories for Customer Service Manager jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Customer Service Manager jobs? Cities near Elgin, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Elgin, IL as of May 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $57,332 per year, or $27.6 per hour.
Customer Service Manager

Customer Service Manager

Hobby Lobby Careers

Mchenry, IL

$15.75 - $16.75/hr

Other

Posted 11 days ago

Hobby Lobby rating

6.2

Company rating: 6.2 out of 10

Based on 841 frontline employees who took The Breakroom Quiz

19th of 39 rated national retailers

Job description

New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:

  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting seasonal range - $15.75 - $16.75 per hour

What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

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