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Customer Service Manager Jobs in Elgin, IL (NOW HIRING)

Customer Service Manager

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Customer Success Specialist

Roselle, IL · On-site

$52K - $60K/yr

You will play a key role in ensuring customers receive excellent service and support throughout the order and account management process, working closely with internal production, warehouse, and ...

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Customer Service Manager

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Account Manager

Glen Ellyn, IL · On-site

$52K - $58K/yr

We are currently looking to expand our Customer Service Department and add an Account Manager to our team. In the role you will aid customers throughout the ordering process while working to build ...

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Customer Service Manager

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Corporate Receptionist

Bloomingdale, IL · On-site

$50K - $55K/yr

... customer service. As our Corporate Receptionist, you'll be the welcoming face of our corporate ... Manage a multi-line phone system, accurately directing inquiries and resolving routine customer ...

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Hobby Lobby Careers

Customer Service Manager

Palatine, IL · On-site

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Palatine, IL · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$99K - $122K/yr

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

Duravant

Customer Service Manager

Wood Dale, IL · On-site

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

NVENIA

Customer Service Manager

Wood Dale, IL

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

Just In Time Staffing LLC

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Customer Service Manager

Northbrook, IL · On-site

$22 - $26/hr

Customer Service Manager Location: Northbrook, IL Pay Rate: $22.00 - $26.00 per hour Schedule: Monday-Friday | 8-Hour Day Shift Requirements: Resume / Interview / Authorization to Work in the U.S.

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Customer satisfaction * Warranty costs * Cost per service claim * Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams. * Manage third-party service ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Elgin, IL

Customer Service Manager information

See Elgin, IL salary details

$24.2K

$57.3K

$99.8K

How much do customer service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service manager in Elgin, IL is $57,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Elgin, IL? The most popular types of Customer Service jobs in Elgin, IL are:
What are popular job titles related to Customer Service Manager jobs in Elgin, IL? For Customer Service Manager jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Elgin, IL look for? The top searched job categories for Customer Service Manager jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Customer Service Manager jobs? Cities near Elgin, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $57,332 per year, or $27.6 per hour.

Customer Success Specialist

Customer Service Manager

Roselle, IL • On-site

$52K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

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Job description

Customer Success Specialist – Roselle, IL
Pay: $52,000- $60,000
PTO, Medical, Vision, Dental, 401(k) Match
Join a growing manufacturer and distributor of premium audio products that has been delivering innovative headphone solutions to customers for over 15 years. Known for combining quality craftsmanship with cutting-edge technology, our products are trusted by retailers, businesses, and consumers alike.
You will play a key role in ensuring customers receive excellent service and support throughout the order and account management process, working closely with internal production, warehouse, and shipping teams to ensure smooth and timely fulfillment.
This position offers strong long-term growth potential within customer support and operations.
What You’ll Do 

  • Respond to customer inquiries across multiple channels regarding accounts, products, orders, and general service needs 
  • Build and maintain strong customer relationships by providing timely, professional, and solution-focused support 
  • Partner with internal teams (production, logistics, warehouse, and sales) to ensure customer needs are met efficiently 
  • Schedule product shipments in alignment with production batch releases and manage adjustments based on shipment timing changes or customer-requested modifications 
  • Monitor account activity and proactively identify potential issues, trends, or service gaps 
  • Support onboarding of new customers, ensuring accurate setup of account information and expectations 
  • Maintain and update customer records, communication history, and account notes within internal systems 
  • Assist with reporting, customer insights, and tracking key account metrics as needed 
     

What We’re Looking For 

  • Bachelor's degree is strongly preferred.  
  • 1+ years of experience in a manufacturing and distribution environment  
  • Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.