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Customer Service Manager Jobs in Elgin, IL (NOW HIRING)

People Gas (PG)

Manager Customer Service

Chicago, IL

$179K/yr

Peoples Gas Light & Coke Co, a subsidiary of WEC Energy Group, is seeking a Manager Customer Service in our Chicago, Illinois location. About Us WEC Energy Group is one of the nation's largest ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Customer satisfaction * Warranty costs * Cost per service claim * Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams. * Manage third-party service ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Customer satisfaction * Warranty costs * Cost per service claim * Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams. * Manage third-party service ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...

BH Management Services LLC

Service Manager

Schaumburg, IL · On-site

$36 - $44/hr

Who We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a ... Exhibits strong commitment to the service needs of the internal and external customer. Represents ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

Atlas Companies

Service Manager

Wauconda, IL · On-site

$65K - $80K/yr

The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ... customer service. * Manage and develop technicians within the assigned branch. * Serve as the ...

Atlas Bobcat, LLC

Service Manager

Wauconda, IL · On-site

$65K - $80K/yr

... full-time Service Manager. This role is responsible for the day-to-day leadership and overall ... The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ...

Atlas Bobcat

Service Manager

Wauconda, IL · On-site

The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ... customer service. * Manage and develop technicians within the assigned branch. * Serve as the ...

Deutz

Service Manager

Elgin, IL · On-site

$75K - $90K/yr

The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their ...

Berman Auto Group

Service Manager

Niles, IL · On-site

$125K - $150K/yr

Address customer concerns promptly and professionally to resolve issues * Monitor key performance ... Dealership Service Manager * Proven leadership ability to mentor and train team members

Berman Star Nissan

Service Manager

Niles, IL · On-site

Address customer concerns promptly and professionally to resolve issues * Monitor key performance ... Dealership Service Manager * Proven leadership ability to mentor and train team members

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Elgin, IL

Customer Service Manager information

See Elgin, IL salary details

$24.2K

$57.3K

$99.8K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Elgin, IL is $57,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Elgin, IL?

The most popular types of Customer Service jobs in Elgin, IL are:

What are popular job titles related to Customer Service Manager jobs in Elgin, IL?

For Customer Service Manager jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Elgin, IL look for?

The top searched job categories for Customer Service Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Service Manager jobs?

Cities near Elgin, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,332 per year, or $27.6 per hour.

Manager Customer Service

People Gas (PG)

Chicago, IL

$179K/yr

Full-time

Posted 6 days ago

Job description

Peoples Gas Light & Coke Co, a subsidiary of WEC Energy Group, is seeking a Manager Customer Service in our Chicago, Illinois location.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

The Manager - Customer Services is responsible for all aspects of customer service for CO-Field Operations. They are responsible for leading a team dedicated to providing a high level of proactive service to We Energies customers. This team can be made of Customer Service Supervisors, Field Services Supervisors, Service Managers, Energy Service Consultants, Customer Service Technicians and Designers, Gas Sales Representatives, Expediting Clerks, and other clerical employees. For Subdivisions work group, this team includes Operations Supervisors and possible Inspectors.

Job Responsibilities
  • Provide coaching, counseling, discipline, training and development to team members as required.  To establish performance management and development plans (goals) annually with each team member.  To routinely and regularly monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet corporate and departmental goals as necessary
  • Provide strategic leadership to establish and maintain relationships with customers including builders and developers as well as communities that result in strong loyalty to Peoples Gas as an energy provider
  • Work to create an environment so that team members can provide proactive service to customers and communities concerning gas delivery issues.  Issues include gas meter/billing disputes, regulatory issues, customer satisfaction concerns, personnel matters
  • Work within Peoples Gas to provide increasingly reliable gas to customers
  • Lead the service team to be the customer advocate for Peoples Gas customers (relationship building), to help customers make good decisions and to influence action internally at Peoples Gas, knowing who to call to get things done, working with construction and maintenance and professional and technical areas within the business unit in order to respond to and/or resolve customers’ problems, issues, complaints, etc
  • Lead the various customer service initiatives within the area, direct process change associated with improving customer satisfaction and through the implementation of a Work Management System
  • Work with other Peoples Gas departments to develop and implement new expanded services such as consultation on energy utilization, premium service, and others that offer customers more value for their energy expenditures
  • Work with the Local Affairs & Community Relations and Customer Effectiveness groups to implement a strategy that develops solid working relationships with municipal and regulatory officials
  • Work with and support the Shop Area Managers by performing a lead role in any mobilization and in being actively involved as a presence in the community(s)
Minimum Qualifications
  • High School Diploma, GED or HSED
  • Candidates with a degree must have at least five years of related business, operation, management and customer contact experience and at least three years of experience in a leadership role
  • Candidates without a bachelor's degree must have five years of related business, operation, management and customer contact experience and at least five years of experience in a leadership role
Preferred Qualifications
  • Experience in working in a Union environment
  • Experience in Maximo, PCAD/Open Grid, Open-CIS/PANDA

End Date: 09/09/2026 

Pay Range Minimum:  $119,696.20 

Pay Range Maximum:  $179,544.04 

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.  At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
 

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