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Customer Service Manager Jobs in Elgin, IL (NOW HIRING)

Berman Auto Group

Service Manager

Niles, IL · On-site

$125K - $150K/yr

Address customer concerns promptly and professionally to resolve issues * Monitor key performance ... Dealership Service Manager * Proven leadership ability to mentor and train team members

The Hire Solution

CSR Manager

Oakbrook Terrace, IL · On-site

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

The Hire Solution

CSR Manager

Oakbrook Terrace, IL · On-site

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

Tuffy Tire and Auto Service

Automotive Service Manager

IL · On-site

$70K - $120K/yr

Paid time off Service Manager Overview We firmly believe that our success is a direct reflection of ... Make Customer Satisfaction number one * Identify customer concerns and needs * Professionally ...

RWE Design Build

Service Manager

Downers Grove, IL · On-site

$65K - $75K/yr

... senior management Customer & Client Relations • Develop service proposals, estimates, and service contracts for clients • Maintain strong customer relationships and ensure high levels of ...

rwedesignbuild

Service Manager

Downers Grove, IL · On-site

... senior management Customer & Client Relations ● Develop service proposals, estimates, and service contracts for clients ● Maintain strong customer relationships and ensure high levels of ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Titan Security Group

Service Manager

Chicago, IL · On-site

The Service Manager will oversee: * Service Coordinators (dispatch / scheduling) * Field Service ... Customer satisfaction * Identify opportunities to improve efficiency, scalability, and service ...

Wickstrom Ford

Service Manager

Barrington, IL

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Vestis

Service Manager

Chicago, IL · On-site

Manages day to day activities of Customer Service Program(s) for Service Department * Ensures District Managers visit all required customers each quarter to review growth and service opportunities

Wickstrom Ford

Service Manager

Barrington, IL · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Wickstrom Ford

Service Manager

Barrington, IL

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Titan Security Group

Service Manager

Chicago, IL

$130K - $160K/yr

The Service Manager will oversee: * Service Coordinators (dispatch / scheduling) * Field Service ... Customer satisfaction * Identify opportunities to improve efficiency, scalability, and service ...

Wickstrom Ford

Service Manager

Barrington, IL

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Elgin, IL

Customer Service Manager information

See Elgin, IL salary details

$24.2K

$57.3K

$99.8K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Elgin, IL is $57,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Elgin, IL?

The most popular types of Customer Service jobs in Elgin, IL are:

What are popular job titles related to Customer Service Manager jobs in Elgin, IL?

For Customer Service Manager jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Elgin, IL look for?

The top searched job categories for Customer Service Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Service Manager jobs?

Cities near Elgin, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,332 per year, or $27.6 per hour.

Service Manager

Berman Auto Group

Niles, IL • On-site

$125K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Company Description
Job Description
Berman Star Nissan is looking for a Service Manager to add to the team!
Location: Niles, IL
Pay: $125,000-$150,000 annually
Schedule: Full Time (Monday-Saturday; Sundays + one day off during the week)
Must have Dealership Service Management Experience
You will help plan, train, lead, and monitor the performance of service advisors, service technicians, and support staff to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.
Responsibilities:
  • Oversee daily service department operations to ensure efficiency and profitability
  • Lead and motivate a team of service advisors, technicians, and support staff
  • Develop and implement strategies to increase revenue and customer retention
  • Train and mentor team members to improve performance and service quality
  • Ensure all service work meets manufacturer standards and customer expectations
  • Hire and develop service advisors and technicians
  • Address customer concerns promptly and professionally to resolve issues
  • Monitor key performance indicators (KPIs) and adjust strategies to meet goals

We offer:
  • Competitive PTO Policy
  • Multiple Low-Cost Medical Insurance Options
  • Low-Cost Dental, Vision & Life Insurance Options
  • Short Term & Long Term Disability
  • 401K
  • Automotive Service & Sales Discounts

Qualifications
  • 2 years of experience as a Dealership Service Manager
  • Proven leadership ability to mentor and train team members
  • Proficient time management and organizational skills
  • Excellent communication and interpersonal skills
  • Strong understanding of automotive service operations and profitability strategies

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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