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Customer Assistant Jobs in Springfield, IL (NOW HIRING)

Hy-Vee, Inc.

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry cleaning where applicable and process bottle refunds * Assist customers at registers and in other areas ...

HyVee

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry cleaning where applicable and process bottle refunds * Assist customers at registers and in other areas ...

Ollie's

Customer Service Associate

Springfield, IL · On-site

$15.25 - $16.25/hr

The Customer Service Associate assists customers and helps to maintain the store appearance. The ... Support Ollie's Army and other donation programs year-round. * Assist with receiving the truck ...

Carrington

Customer Advocate Specialist

Springfield, IL · On-site

$22 - $26/hr

The Mortgage Customer Advocate Specialist will be responsible for providing general office ... Maintain all internal/external email inboxes as needed. * Assist with exception reporting as needed ...

Scheels

Gun Customer Service

Springfield, IL · On-site

$18.50/hr

Maintain orderly appearance of personal work space and surrounding areas * Assist in entering ... Customer Service * Genuinely and consistently treat co-workers, customers and business partners ...

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Customer Assistant information

See Springfield, IL salary details

$15

$20

$24

How much do customer assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer assistant in Springfield, IL is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $21.92 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Springfield, IL? The most popular types of Customer jobs in Springfield, IL are:
What are popular job titles related to Customer Assistant jobs in Springfield, IL? For Customer Assistant jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Springfield, IL look for? The top searched job categories for Customer Assistant jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Assistant jobs? Cities near Springfield, IL with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,453 per year, or $20.4 per hour.

Sales Territory Manager

AAA Cooper Transportation

Springfield, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

AAA Cooper Transportation rating

6.4

Company rating: 6.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

53rd of 64 rated delivery companies

Job description

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.
Sales Territory Managers maintain and grow existing accounts in their assigned territory while looking for ways to improve productivity and profitability, as well as, help manage National Accounts on a local level Sales Territory Managers will communicate customer's requirements between various departments and act as a single source of contact between the customer and AAA Cooper, negotiating rates along with other issues as needed. As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:
  • Health, Dental and Vision Insurance
  • Company Health Savings Account contributions
  • 401k with company match
  • Company paid life insurance
  • Long Term Disability
  • Dependent Life Insurance
  • Accidental Death & Dismemberment Insurance
  • Wellness programs
  • Paid Holidays
  • Paid vacation
  • Weekly direct payroll deposits
  • Tuition Reimbursement Program
  • Employee Assistance Program

Job Description:
  • Set up appointments for existing accounts and prospective customers.
  • Identify and secure profitable revenue within the assigned geographic area.
  • Manage new and established accounts for continued revenue and profit growth and achievement of strategic sales objective goals.
  • Gather information from prospective customers in order to establish a business relationship.
  • Communicate to Operations and various departments the customer's requirements.
  • Communicate to customer our commitment to meet requirements established by customer.
  • Assist in the negotiation of price and services provided.
  • Represent AAA Cooper Transportation at off-site meetings.
  • Perform various jobs assigned by Terminal Manager.

Pay Range: 65000.00-85000.00 per_year, General Benefits:
  • Paid Holidays
  • Paid Vacation
  • Employee Stock Purchase Plan
  • 401k with company match
  • Uniforms
  • Health, Dental, and Vision Insurance
  • Company Health Savings Account contributions
  • Company-paid life insurance
  • Long Term Disability
  • Dependent Life Insurance
  • Accidental Death & Dismemberment Insurance
  • Wellness programs
  • Safety and Performance Rewards Program
  • Tuition Reimbursement Program

Job Requirements
  • Bachelor's Degree preferred or equivalent experience.
  • Transportation Sales experience required.
  • Good, tactful communications skills-verbal and written.
  • Self-motivated and positive attitude
  • Working knowledge of Microsoft Office
  • Excellent Customer Service Skills

Category: Sales

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