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Customer Assistant Jobs in Springfield, IL (NOW HIRING)

Scheels

Gun Customer Service

Springfield, IL · On-site

$18.50/hr

Maintain orderly appearance of personal work space and surrounding areas * Assist in entering ... Customer Service * Genuinely and consistently treat co-workers, customers and business partners ...

SCHEELS

Gun Customer Service

Springfield, IL · On-site

$18.50/hr

Maintain orderly appearance of personal work space and surrounding areas * Assist in entering ... Customer Service * Genuinely and consistently treat co-workers, customers and business partners ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Stock and maintain store appearance. * Assist with merchandising and inventory. * Help create a positive customer experience every shift. What We're Looking For: * Friendly, dependable, and customer ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Stock and maintain store appearance. * Assist with merchandising and inventory. * Help create a positive customer experience every shift. What We're Looking For: * Friendly, dependable, and customer ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Stock and maintain store appearance. * Assist with merchandising and inventory. * Help create a positive customer experience every shift. What We're Looking For: * Friendly, dependable, and customer ...

Qik N Ez

Customer Service Representative

Springfield, IL · On-site

$16.50/hr

Stock and maintain store appearance. * Assist with merchandising and inventory. * Help create a positive customer experience every shift. What We're Looking For: * Friendly, dependable, and customer ...

BRANDT®

Customer Service Rep

Springfield, IL · On-site

$15.75 - $21.50/hr

File invoices for orders * Assist customers and other employees via telephone, e-mail or fax * Communicate and coordinate with co-workers on customer needs * Perform other duties as assigned.

Qik N Ez

Customer Service Representative (2711)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Operate cash registers, assist with transactions, and process payments efficiently. * Stock shelves ...

Qik N Ez

Customer Service Representative (2751)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Operate cash registers, assist with transactions, and process payments efficiently. * Stock shelves ...

Qik N Ez

Customer Service Representative (2768)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Operate cash registers, assist with transactions, and process payments efficiently. * Stock shelves ...

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Springfield, IL · On-site

... cleaning - Assist store management and team members in the achievement of a favorable customer shopping experience - Assist in leading teams in the planning, implementation and execution of ...

DCC Propane, LLC

Customer Care Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

Process payments and maintain customer accounts. * Assist with light collections or handle billing inquiries as assigned. * Strong data entry skills and attention to detail needed. * Must be able to ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Springfield, IL

Customer Assistant information

See Springfield, IL salary details

$15

$20

$24

How much do customer assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer assistant in Springfield, IL is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $21.92 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Springfield, IL? The most popular types of Customer jobs in Springfield, IL are:
What are popular job titles related to Customer Assistant jobs in Springfield, IL? For Customer Assistant jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Springfield, IL look for? The top searched job categories for Customer Assistant jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Assistant jobs? Cities near Springfield, IL with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,453 per year, or $20.4 per hour.

Gun Customer Service

Scheels

Springfield, IL • On-site

$18.50/hr

Other

Retirement

Re-posted 7 days ago

Scheels rating

7.2

Company rating: 7.2 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

119th of 732 rated retailers

Job description

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.
SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.
SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.
Responsibilities:

  • Accurately and efficiently process customer transactions through registers to itemize and total customer purchases
  • Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt
  • Record daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift
  • Maintain orderly appearance of personal work space and surrounding areas
  • Assist in entering & processing NICS firearm background checks
  • Assist with gun room housekeeping
  • Ability to carry multiple gun boxes up & down stairs
  • Ability to read, write and comprehend simple instructions, short correspondence and memos
  • Demonstrate multitasking, organization, attention to detail and problem solving skills
  • Experience in Microsoft Office programs such as Word, Publisher, Excel and Google Docs
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
  • Promote the Scheels Visa card and be able to clearly explain all benefits
  • Excellent written and verbal communication skills
  • Ability to complete basic mathematical equations
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Assist with all other duties as assigned
  • Ensure all paperwork for firearm sales including but not limited to form 4473, licensing, and background checks are completed accurately and thoroughly
  • Must have a valid FOID card
Requirements:
Customer Service
  • Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Culture
  • Approach daily tasks, projects and follow-up communication with energy and sense of urgency
  • Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
  • Show respect and appreciation for others and Scheels
  • Arrive to work and meetings 10 minutes early
Team Mentality
  • Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability
  • Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
  • Ability to adapt to a changing work environment
  • Ability to apply concepts of basic math, grammar, punctuation and spelling
Dress Code
  • Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Efficiency
  • Demonstrate pride and ownership of their work while meeting expected deadlines
Education & Experience:
The ideal candidate will have a high school diploma or general education degree (GED); and/or 1-3 months of cashiering experience.
Physical Requirements/Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Benefits:
Scheels offers a full benefit package including:
  • Employee Stock Ownership Plan
  • Associate Discount
  • 401(k)/Roth 401(k)
  • Uniforms
  • Volunteer Incentive

To see a full list of benefit offerings from Scheels visit scheels.com/careers
Compensation/Schedule:
Part Time must be flexible to work assigned schedule between 5p.m. and 9p.m., Monday through Friday and 8:30 am to 9:30 pm Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available a minimum of three weekends a month. Average hours per week is 20 hours.
Compensation for this position starts at $18.50 per hour.
EQUAL EMPLOYMENT OPPORTUNITY
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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