ZipRecruiter

Log In

1

Customer Assistant Jobs in Anna, IL (NOW HIRING)

Kroger

PHARMACY/PHARMACIST-RELIEF

Carbondale, IL · On-site

$57.25 - $68.75/hr

Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and ...

Dollartree

Customer Service Associate I

Carbondale, IL

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of ...

Dollar Tree

Customer Service Associate I

Anna, IL · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of ...

Dollartree

Customer Service Associate I

Jackson, MO · On-site

$12.75 - $17.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of ...

Family Dollar

Customer Service Associate I

Cape Girardeau, MO · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of ...

Dollar Tree

Customer Service Associate I

Murphysboro, IL · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of ...

Dollar Tree

Customer Service Associate I

Carbondale, IL · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of ...

Dollartree

Customer Service Associate I

Murphysboro, IL

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of ...

Dollartree

Customer Service Associate I

Carterville, IL

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of ...

Dollar Tree

Customer Service Associate I

Cape Girardeau, MO · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of ...

Dollartree

Customer Service Associate I

Cape Girardeau, MO · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of ...

next page

Showing results 1-20

All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Anna, IL

Customer Assistant information

See Anna, IL salary details

$13

$18

$22

How much do customer assistant jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer assistant in Anna, IL is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $20.24 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What cities near Anna, IL are hiring for Customer Assistant jobs?

Cities near Anna, IL with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Anna, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,247 per year, or $18.9 per hour.

Customer Service Assistant Manager

Cape Girardeau, MO

Tri-State Water, Power & Air
See more jobs at Tri-State Water, Power & Airexternal

$45K - $50K/yr

Full-time

Posted 16 days ago

Job description

Customer Service Assistant Manager
Cape Girardeau, MO | Leadership Role | Call Center Operations | Customer-Focused
Help lead the team that drives the customer experience.
We’re looking for a Customer Service Assistant Manager to help oversee the daily operations, performance, and goals of our customer service department in Cape Girardeau, MO. This role will work closely with department leadership to keep the call center performing at a high level while ensuring customers receive a consistent, positive experience.
The ideal candidate has call center leadership experience, strong analytical and organizational skills, and understands both customer service and sales environments. Experience with ServiceTitan is a major plus.
What You’ll Own
  • Drive daily performance of the customer service call center with a focus on first-call resolution and customer satisfaction.
  • Monitor call center performance and identify opportunities to improve efficiency, quality, and customer experience.
  • Track, analyze, and report on key performance indicators (KPIs).
  • Handle customer escalations and work toward timely, effective resolutions.
  • Train, coach, and support customer service representatives and call center agents.
  • Assist with reviewing technician routes and assignments to improve efficiency and maximize productivity.
  • Oversee special projects and initiatives within the customer service department.
  • Execute monthly membership campaigns and help drive membership engagement and growth.
  • Manage a variety of administrative responsibilities to support daily department operations.
  • Work closely with leadership to establish goals, monitor progress, and implement improvements.
  • Help create a team culture focused on accountability, customer satisfaction, and results.
What You Bring
  • Previous call center experience in a team lead, senior, supervisory, or management role.
  • Experience working in both customer service and sales-focused environments.
  • Strong Excel skills, including the ability to analyze and report on data.
  • Experience with database management and CRM systems.
  • ServiceTitan experience is highly preferred.
  • Strong leadership, coaching, and communication skills.
  • Excellent organizational and time-management abilities.
  • Ability to analyze performance data and turn it into actionable improvements.
  • Strong problem-solving skills and the ability to handle customer escalations professionally.
  • Comfortable working in a fast-paced environment with multiple priorities.
  • Strong attention to detail and a results-driven mindset.
Why This Role Stands Out
  • Play a key role in the performance and success of the customer service department.
  • Work directly with leadership to improve processes and drive department goals.
  • Make a measurable impact on customer satisfaction, team performance, and overall business results.
  • Opportunity to grow within a growing organization.
Ready to Make an Impact?
If you're an experienced customer service or call center leader who knows how to motivate a team, analyze performance, and create an exceptional customer experience, we'd love to hear from you.
Tri-State Water, Power amp; Air is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.
#IND

Apply