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Online Customer Service Rep Jobs in Springfield, IL

Towerloan

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, IL

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Springfield, IL

Online Customer Service Rep information

See Springfield, IL salary details

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$26

How much do online customer service rep jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for online customer service rep in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

How to make 25 dollars an hour online?

Online customer service representatives can earn around $25 an hour by providing support through chat, email, or phone, especially with experience and strong communication skills. Many companies offer remote customer service roles that pay competitive wages, often requiring familiarity with customer management tools and a reliable internet connection.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.

What are some common challenges faced by Online Customer Service Reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What are the key skills and qualifications needed to thrive as an Online Customer Service Rep, and why are they important?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

How to make $1000 a week remotely?

An online customer service representative can earn $1000 a week by working full-time hours, typically 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual communication. Increasing income may involve taking on multiple clients, working for higher-paying companies, or advancing to supervisory roles. Consistent performance, good communication skills, and familiarity with customer service tools are essential for higher earnings.

How to become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support or sales can be beneficial, and some employers may require training or certification in specific platforms or communication techniques.
What are the most commonly searched types of Customer Service Rep jobs in Springfield, IL? The most popular types of Customer Service Rep jobs in Springfield, IL are:
What are popular job titles related to Online Customer Service Rep jobs in Springfield, IL? For Online Customer Service Rep jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Rep jobs in Springfield, IL look for? The top searched job categories for Online Customer Service Rep jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Online Customer Service Rep jobs? Cities near Springfield, IL with the most Online Customer Service Rep job openings:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Springfield, IL as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.

Customer Service Rep

Brandt Consolidated, Inc.

Springfield, IL • On-site

$48K - $55K/yr

Full-time

Posted 8 days ago

Job description


Job Description: Customer Service Representative

Summary/Objective

The Customer Service Representative will support the BRANDT Specialty Formulations, LLC in various functions including processing orders, filing invoices, and assisting sales representatives and customers. This position will be responsible for providing administrative support to ensure efficient operation of the Specialty Formulation department from ordering to escalating issues across a number of communication channels.

The Customer Service Representative will report to the Director of Customer Service and work closely with the Sales Representatives and Sales Managers of BRANDT, the logistics department and other Customer Service Representatives.

Essential Functions

  • Answer telephone for customers, sales representatives and other inquiries
  • Navigate and utilize spreadsheets for order patterns and analysis
  • Utilize software for order entry/processing/invoicing
  • Process orders, forms and other requests
  • Ability to track open orders and communicate accordingly
  • File invoices for orders
  • Assist customers and other employees via telephone, e-mail or fax
  • Communicate and coordinate with co-workers on customer needs
  • Perform other duties as assigned.

Required Competencies

Teamwork/Collaboration Skills

Excellent Communication/Writing Skills

Customer Focus

Ability to analyze data

Ability to multitask

Attention to Detail

Proficiency in Excel and Word


Supervisory Responsibility

Not applicable to this position.


Work Environment

Professional office environment. This position requires competency in using standard office equipment such as computers, phones, copiers, and software such as Microsoft Word and Excel.


Classification/Expected Hours of Employment

This position is a full time position and is exempt from minimum wage and overtime pay requirements under federal and all applicable state or local laws. Days and hours of work are Monday through Friday from 8:00AM to 4:30PM.


Travel

This position does not require any travel.


Required Education and Experience

  • Bachelor’s Degree Required
  • Intermediate computer and software skills required.
  • Knowledge of agricultural terminology
  • Proficient in Microsoft Excel, PowerPoint, and Word

Disclaimer

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.