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Overnight Customer Service Jobs in Springfield, IL

Hy-Vee, Inc.

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

HyVee

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Walgreens

Customer Service Associate

Springfield, IL

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Memorial Health

CUSTOMER SERVICE ASSOCIATE

Springfield, IL · On-site

$16.50 - $24.82/hr

Performs a wide variety of customer service duties related to medical supplies, equipment, and products. Duties will be performed mainly in an office setting via fax or phone directly with customers ...

Memorial Health

CUSTOMER SERVICE ASSOCIATE

Springfield, IL · On-site

$16.50 - $24.82/hr

Overview Performs a wide variety of customer service duties related to medical supplies, equipment, and products. Duties will be performed mainly in an office setting via fax or phone directly with ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We ...

Circle K

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Lincare

Customer Service Rep

Springfield, IL · On-site

$15 - $20/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Towerloan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

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All JobsCustomer Service JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Springfield, IL

Overnight Customer Service information

See Springfield, IL salary details

$9

$18

$26

How much do overnight customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for overnight customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.
What are the most commonly searched types of Customer Service jobs in Springfield, IL? The most popular types of Customer Service jobs in Springfield, IL are:
What are popular job titles related to Overnight Customer Service jobs in Springfield, IL? For Overnight Customer Service jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Overnight Customer Service jobs in Springfield, IL look for? The top searched job categories for Overnight Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Overnight Customer Service jobs? Cities near Springfield, IL with the most Overnight Customer Service job openings:
Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.

Customer Service

Hy-Vee, Inc.

Springfield, IL • On-site

$15 - $18.75/hr

Part-time

Posted 4 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,660 frontline employees who took The Breakroom Quiz

44th of 122 rated grocery stores

Job description

Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Customer Service
Department: General
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
Our Customer Service team members are the friendly face of some of our most important in-store services, helping customers with everything from mailing packages and sending money to cashing checks and purchasing licenses. In this role, you'll handle a wide variety of transactions accurately and efficiently while making every customer feel welcomed and valued.
If you enjoy working with people, stay calm under pressure, and take pride in getting things done right, we'd love to have you on our team.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
  • Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
  • Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail
  • Process Western Union orders and send faxes for customers
  • Sell money orders and cash payroll, personal, ADC, and social security checks
  • Sell hunting and fishing licenses
  • Break down and put money in utility drawers and process paid outs
  • Sign on the postal department, break down, and turn off the postal register
  • Count daily coupons and process refunds for customers and department-approved refunds
  • Sign on and off lottery machines, sell and redeem lottery tickets
  • Assist customers with dry cleaning where applicable and process bottle refunds
  • Assist customers at registers and in other areas of the store as needed
  • Answer the telephone and use the intercom system using appropriate procedures
  • Remove trash in a timely manner and maintain a clean, organized work area
  • Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
  • Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
  • Report to work when scheduled and on time

Your Skills
To be successful, you'll need to be able to:
  • Solve practical problems and interpret instructions across a variety of situations with limited standardization
  • Perform arithmetic calculations involving fractions, decimals, and percentages accurately
  • File, post, and organize materials; copy data accurately between records; and gather basic information as needed
  • Guide customers and provide clear, helpful direction in a professional manner
  • Communicate clearly and professionally with customers, team members, and store leadership

Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home
Education and Experience
  • High school diploma or equivalent experience required
  • Over six months up to one year of similar or related work experience preferred

Physical Requirements
  • Frequently stand and walk throughout a shift in sales, food service, or delivery areas
  • Where applicable to the role: ability to safely use sharp knives and blades for food preparation
  • Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
  • Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
  • Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment
This is a fast-paced role in a retail store environment where you will be on your feet and handling a variety of customer transactions throughout your shift. You will have continuous exposure to dirt and noise. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

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Benefits

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Workplace

Get the full story on Breakroom

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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