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Online Answering Service Jobs in Springfield, IL

Lincare

Customer Service Rep

Springfield, IL

$15 - $20/hr

Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and ...

Lincare Holdings

Customer Service Rep

Springfield, IL

$15 - $20/hr

Job Title Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs ...

Texas Roadhouse

To-Go

Springfield, IL

$15 - $22/hr

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... Uses proper phone etiquette when answering calls and taking orders * Knowledgeable of menu to ...

Texas Roadhouse

To-Go

Springfield, IL · On-site

$15 - $22/hr

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... Uses proper phone etiquette when answering calls and taking orders * Knowledgeable of menu to ...

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Online Answering Service information

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$22

$38

How much do online answering service jobs pay per hour?

As of May 28, 2026, the average hourly pay for online answering service in Springfield, IL is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Answering Service Representative, and why are they important?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an Online Answering Service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the most commonly searched types of Answering Service jobs in Springfield, IL? The most popular types of Answering Service jobs in Springfield, IL are:
What are popular job titles related to Online Answering Service jobs in Springfield, IL? For Online Answering Service jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Online Answering Service jobs in Springfield, IL look for? The top searched job categories for Online Answering Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Online Answering Service jobs? Cities near Springfield, IL with the most Online Answering Service job openings:
Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in Springfield, IL as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,485 per year, or $22.8 per hour.
Customer Resources Representative

Customer Resources Representative

Bank of Springfield

Springfield, IL • On-site

$15.75 - $21.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Overview
We are seeking a customer-focused and detail-oriented Customer Resource Representative to join our Customer Support team. This role is responsible for assisting customers with online and mobile banking services, answering account-related inquiries, and providing technical support for digital banking platforms. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment.
This position includes a work-from-home rotation within the department.
Essential Duties & Responsibilities
  • Answer incoming customer phone calls and route calls appropriately when needed.
  • Provide prompt, courteous, and accurate assistance for customer account inquiries and service requests.
  • Assist customers with troubleshooting issues related to online banking, mobile banking applications, and web browser compatibility.
  • Support customers using internet banking and mobile account access platforms on smartphones and tablets.
  • Maintain professionalism and confidentiality while handling customer information.
  • Perform additional duties and responsibilities as assigned.
Qualifications
  • Prior banking and customer service experience preferred.
  • Strong multitasking skills with the ability to work efficiently in a fast-paced environment.
  • Excellent verbal communication and customer service skills.
  • Strong problem-solving abilities and the ability to take initiative.
  • Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
  • High school diploma or equivalent required.

Benefits May Include the Following:
https://www.bankwithbos.com/careers/
Salary Range:

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