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Virtual Customer Service Representative Jobs in Springfield, IL

Circle K

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Springfield, IL

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Springfield, IL

Virtual Customer Service Representative information

See Springfield, IL salary details

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How much do virtual customer service representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for virtual customer service representative in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication tools and customer management software to assist clients efficiently from a home or remote office environment.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Springfield, IL? The most popular types of Customer Service Representative jobs in Springfield, IL are:
What are popular job titles related to Virtual Customer Service Representative jobs in Springfield, IL? For Virtual Customer Service Representative jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Springfield, IL look for? The top searched job categories for Virtual Customer Service Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Virtual Customer Service Representative jobs? Cities near Springfield, IL with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Springfield, IL as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.

Customer Service Rep

Brandt Consolidated, Inc.

Springfield, IL • On-site

$48K - $55K/yr

Full-time

Posted 12 days ago

Job description


Job Description: Customer Service Representative

Summary/Objective

The Customer Service Representative will support the BRANDT Specialty Formulations, LLC in various functions including processing orders, filing invoices, and assisting sales representatives and customers. This position will be responsible for providing administrative support to ensure efficient operation of the Specialty Formulation department from ordering to escalating issues across a number of communication channels.

The Customer Service Representative will report to the Director of Customer Service and work closely with the Sales Representatives and Sales Managers of BRANDT, the logistics department and other Customer Service Representatives.

Essential Functions

  • Answer telephone for customers, sales representatives and other inquiries
  • Navigate and utilize spreadsheets for order patterns and analysis
  • Utilize software for order entry/processing/invoicing
  • Process orders, forms and other requests
  • Ability to track open orders and communicate accordingly
  • File invoices for orders
  • Assist customers and other employees via telephone, e-mail or fax
  • Communicate and coordinate with co-workers on customer needs
  • Perform other duties as assigned.

Required Competencies

Teamwork/Collaboration Skills

Excellent Communication/Writing Skills

Customer Focus

Ability to analyze data

Ability to multitask

Attention to Detail

Proficiency in Excel and Word


Supervisory Responsibility

Not applicable to this position.


Work Environment

Professional office environment. This position requires competency in using standard office equipment such as computers, phones, copiers, and software such as Microsoft Word and Excel.


Classification/Expected Hours of Employment

This position is a full time position and is exempt from minimum wage and overtime pay requirements under federal and all applicable state or local laws. Days and hours of work are Monday through Friday from 8:00AM to 4:30PM.


Travel

This position does not require any travel.


Required Education and Experience

  • Bachelor’s Degree Required
  • Intermediate computer and software skills required.
  • Knowledge of agricultural terminology
  • Proficient in Microsoft Excel, PowerPoint, and Word

Disclaimer

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.