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Virtual Customer Service Representative Jobs in Chicago, IL

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Zeta Group Inc

Customer Service Rep

Merrillville, IN · On-site

$3.2K - $5.0K/mo

Customer Service Representative Company Overview Zeta Group Inc. is excited to announce an opening for a Customer Service Representative. This full-time position is an excellent opportunity for ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Chicago, IL

Virtual Customer Service Representative information

See Chicago, IL salary details

$10

$19

$27

How much do virtual customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual customer service representative in Chicago, IL is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Chicago, IL?

The most popular types of Customer Service Representative jobs in Chicago, IL are:

What are popular job titles related to Virtual Customer Service Representative jobs in Chicago, IL?

For Virtual Customer Service Representative jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Chicago, IL look for?

The top searched job categories for Virtual Customer Service Representative jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Virtual Customer Service Representative jobs?

Cities near Chicago, IL with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,308 per year, or $19.4 per hour.

Customer Service Representative

Legendary Service Inc

Mundelein, IL • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Be the Voice of Legendary Service – Join Us as a Customer Service Representative!

Position Title: Customer Service Representative

Company Name: Legendary Service Inc

Pay Range: $18 – $22 per hour, based on experience

Industry: Plumbing / HVAC (Residential, Commercial)

Location: Mundelein, IL

Job Overview:

Legendary Service Inc, a rapidly growing residential and commercial HVAC and plumbing company, is seeking a dependable and enthusiastic Customer Service Representative to join our front-line team. This entry-level role is perfect for someone who is moldable, eager to learn, and ready to grow with the company. You’ll play a vital part in delivering excellent customer support, managing internal communication, and assisting with operational and administrative tasks. If you enjoy helping people and thrive in a dynamic environment, this could be the opportunity you've been looking for!

Who We Are:

At Legendary Service Inc, we’re known for delivering top-tier plumbing and HVAC solutions with integrity, professionalism, and care. We foster a supportive, high-energy workplace where every team member is empowered to succeed. As we continue to grow, we invest in our people with training, mentorship, and opportunities for advancement. Join a company where you’re not just another number — you're family.

Key Responsibilities:

  • Answer and direct phone calls with a positive, customer-first attitude
  • Provide friendly, professional assistance to customers and internal staff
  • Perform administrative tasks including filing, data entry, and document organization
  • Support scheduling, job coordination, and team communications
  • Deliver materials or documents to job sites as needed
  • Assist managers and field teams with day-to-day operational needs
  • Serve as a dependable point of contact for office-related support tasks
  • Represent the company with professionalism and a service-oriented mindset

Qualifications:

  • High school diploma or equivalent (some college preferred)
  • Strong communication, multitasking, and organizational skills
  • Reliable and flexible; a self-starter with a willingness to learn
  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer functions
  • Valid driver’s license and access to reliable transportation
  • Ability to manage changing priorities in a fast-paced environment

Benefits:

  • Compensation & Retirement: Weekly pay schedule; retirement savings program
  • Health & Wellness: Medical, dental, vision, life, and disability insurance options
  • Work-Life Balance: Paid holidays, vacation time, and sick leave
  • Career Development: Paid training, mentorship, and internal advancement opportunities
  • Additional Perks: Company events, team-building activities, and performance incentives

Schedule:

  • Full-time, Monday to Friday, with flexibility to support operational needs

Location:

  • Mundelein, IL – with occasional local travel to job sites


Equal Employment Opportunity:

At Legendary Service Inc, we foster a family-like environment where every employee is valued. We are an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds, without regard to race, age, gender, sexual identity, religion, or disability status.

Start Your Legendary Journey Today!

If you're ready to build your career in a company that values people, rewards reliability, and provides room for growth, apply now to join the Legendary Service Inc team as our next Customer Service Representative!


Apply