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Virtual Customer Service Representative Jobs in Chicago, IL

QPS

Customer Service Representative

Vernon Hills, IL · On-site

$20/hr

Customer Service Representative $20.00/hour 1st shift 8:30am-5:00pm Qps Employment Group is hiring ... Handle customer requests that come in via email for freight quotes, virtual request, product ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Chicago, IL

Virtual Customer Service Representative information

See Chicago, IL salary details

$10

$19

$27

How much do virtual customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual customer service representative in Chicago, IL is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.

What are the most commonly searched types of Customer Service Representative jobs in Chicago, IL?

The most popular types of Customer Service Representative jobs in Chicago, IL are:

What are popular job titles related to Virtual Customer Service Representative jobs in Chicago, IL?

For Virtual Customer Service Representative jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Chicago, IL look for?

The top searched job categories for Virtual Customer Service Representative jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Virtual Customer Service Representative jobs?

Cities near Chicago, IL with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $40,276 per year, or $19.4 per hour.

Customer Service Representative

QPS

Vernon Hills, IL • On-site

$20/hr

Other

Posted 8 days ago

Job description

Customer Service Representative

$20.00/hour

1st shift

8:30am-5:00pm

Qps Employment Group is hiring a Customer Service Representative for a company in Vernon Hills, IL. This is a potential to hire opportunity on 1st shift.

Customer Service Representative Responsibilities Include But Are Not Limited To:
  • Receive inbound phone inquiries from customers, ensuring each interaction results in a positive experience for them
  • Work the phones to perform various customer assistance duties, such as responding to customer questions, pricing, freight quotes, product inquiries, and ideas
  • Handle customer requests that come in via email for freight quotes, virtual request, product information, inventory levels, and product ideas
  • Show the customer you care on each phone call through personalization and expressions of concern when effectively answering questions or helping to resolve problems
  • Provide 100% customer satisfaction
  • Learn and explain the products and services to customers
  • Treat customers with respect and understanding
  • Listen to customer needs
  • Make it easy for customers to do business with us
  • Leave a positive and lasting impression
Customer Service Representative Requirements:

High school diploma or equivalent

Strong interpersonal skills

Ability to multi-task

Ability to resolve problems

Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all levels

Excellent verbal and written communication skills

Fundamental computer knowledge and maneuverability with Windows applications

Must be available to work onsite in Vernon Hills (not a remote position)

IND019

Qps Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why work with Qps? - Access to sought-after positions with leading employers - Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee. Please note that Qps Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. We are proud to be an equal opportunity employer.

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