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Virtual Customer Service Representative Jobs in Freeport, IL

QPS

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Customer Service Representative QPS Employment Group has a great Customer Service Representative ... Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and ...

Circle K

Customer Service Representative

Freeport, IL · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Freeport, IL

$15 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Freeport, IL · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Freeport, IL · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Loves Park, IL

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Loves Park, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Beloit, WI · On-site

$15/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Freeport, IL

Virtual Customer Service Representative information

See Freeport, IL salary details

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How much do virtual customer service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for virtual customer service representative in Freeport, IL is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Freeport, IL?

The most popular types of Customer Service Representative jobs in Freeport, IL are:

What are popular job titles related to Virtual Customer Service Representative jobs in Freeport, IL?

For Virtual Customer Service Representative jobs in Freeport, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Freeport, IL look for?

The top searched job categories for Virtual Customer Service Representative jobs in Freeport, IL are:

What cities near Freeport, IL are hiring for Virtual Customer Service Representative jobs?

Cities near Freeport, IL with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Freeport, IL as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $36,754 per year, or $17.7 per hour.

Customer Service Representative

Rockford, IL • On-site

QPS
See more jobs at QPSexternal

$16 - $21.75/hr

Other

Posted 24 days ago

Job description

Customer Service Representative

QPS Employment Group has a great Customer Service Representative position available at a company in Rockford, IL. This is a direct hire position.

Customer Service Representative responsibilities include but are not limited to:

  • Provide exceptional customer service.
  • Follow established Customer Identification Policy to properly identify customers.
  • Adhere to all rules and regulations.
  • Open new deposit accounts (DDA, SAV, COD, IRA, HSA) and provide proper disclosures following bank and federal guidelines.
  • Update customer information as needed (name, address, phone, email, etc.).
  • Process teller transactions accurately and efficiently.
  • Accurately balance cash drawer.
  • Continually develop product knowledge.
  • Assist customers with unauthorized entries/fraud.
  • Perform customer research.
  • Order new or replacement debit cards.
  • Support all aspects of Safe Deposit Boxes (open, close, maintain, entry).
  • Prepare documents for wire transfers.
  • May also perform other duties including notary services, balancing the ATM, processing overdrafts.

Customer Service Representative requirements:

  • High School Diploma or equivalent.
  • Customer service experience.
  • Cash-handling experience.
  • Teller experience preferred.
  • Strong communication skills.
  • Strong interpersonal skills.
  • Strong professionalism.
  • Proficient computer skills (Microsoft Word and Excel).
  • Excellent organizational skills.

About us: QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?

  • Access to sought-after positions with leading employers.
  • Dedicated placement specialists who will guide you through every step of the job search process.
  • Best of all, our job matching and resume assistance services are 100% free to job seekers and we will never ask you to pay a fee!
  • Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.
  • We are proud to be an equal opportunity employer.

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