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Customer Service Rep Jobs in Springfield, IL (NOW HIRING)

Circle K

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Virden, IL · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

New

Circle K

Customer Service Representative

Williamsville, IL · On-site

$20.25 - $27.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Divernon, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Chatham, IL · On-site

$16.25 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Chatham, IL · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Divernon, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K Stores, Inc.

Customer Service Representative

IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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Customer Service Rep information

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How much do customer service rep jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for customer service rep in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How can I make 2000 a week working from home?

A customer service representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Some roles offer commission or performance-based bonuses that can increase earnings. Achieving this income level often requires consistent effort, excellent communication skills, and possibly working overtime or multiple shifts.

What jobs pay 4000 a week without a degree?

Customer Service Representatives typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or skilled trades where commissions or bonuses significantly boost income. Some independent contractors or entrepreneurs in service-based industries may also achieve this level through their own efforts and client base.

What does a Customer Service Representative do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

How to make 80000 a year working from home?

A customer service representative can earn $80,000 annually by gaining experience, developing specialized skills such as technical support or sales, and working for companies that offer higher pay or performance-based bonuses. Advancing to supervisory or specialized roles, obtaining relevant certifications, and working full-time or handling multiple clients can also increase income potential.

How does a Customer Service Rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What does a customer service rep do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
What are the most commonly searched types of Customer Service Rep jobs in Springfield, IL? The most popular types of Customer Service Rep jobs in Springfield, IL are:
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What cities near Springfield, IL are hiring for Customer Service Rep jobs? Cities near Springfield, IL with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Customer Service Representative

Customer Service Representative

Springfield Plastics Inc

Auburn, IL • On-site

$18 - $25/hr

Other

Re-posted yesterday

Job description

Description


As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, taking order placements and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help. They are patient, empathetic, and passionately communicative.


Job Responsibilities Include:

  • Communicate through email, phone and in person
  • Answer phones and route calls on a multi-line phone system.
  • Ensure excellent service standards.
  • Respond efficiently to inquiries.
  • Maintain high customer satisfaction.
  • Take and monitor orders in a timely fashion.
  • Tracking orders, inventory and shipping.
  • Utilize software to process orders and shipping paperwork.
  • Other duties as assigned

Requirements


  • High school diploma or GED
  • Highly proficient in Microsoft Excel and Microsoft Outlook
  • Experience in Microsoft Dynamics or other CRM system preferred
  • Highly proficient in Data Entry
  • 10-Key experience preferred
  • Phone etiquette
  • Detail oriented
  • Multi-task and prioritize in a fast-paced environment
  • Motivation to learn new things
  • Communication skills
  • Reliable

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