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Customer Service Rep Jobs in Springfield, IL (NOW HIRING)

Circle K

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Chatham, IL

$16.25 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Springfield, IL

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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How much do customer service rep jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service rep in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a Customer Service Rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What does a Customer Service Representative do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Springfield, IL? The most popular types of Customer Service Rep jobs in Springfield, IL are:
What are popular job titles related to Customer Service Rep jobs in Springfield, IL? For Customer Service Rep jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Springfield, IL look for? The top searched job categories for Customer Service Rep jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Service Rep jobs? Cities near Springfield, IL with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Springfield, IL as of May 2026, with employment types broken down into 2% As Needed, 16% Full Time, 76% Part Time, 5% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.
Customer Service Representative

Customer Service Representative

Circle K Stores, Inc.

Springfield, IL

$15.75 - $21.50/hr

Part-time

Posted 23 days ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,297 frontline employees who took The Breakroom Quiz

32nd of 47 rated convenience stores

Job description

Store 4701411: 1901 W Jefferson, Springfield, Illinois 62702 Shift Availability. Days & Evenings Time Type. Part time.

Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be ch Customer Service Representative, Customer Service, Representative, Retail, Service

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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