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Customer Service Rep Jobs in Springfield, IL (NOW HIRING)

Qik n EZ

Customer Service Representative

Springfield, IL

$16 - $16.50/hr

Customer Service Representative - Springfield, IL Start at $16.00/hr | Raise to $16.50 after 30 days Join the Q Crew at Qik n' EZ -- a fast-paced, team-oriented workplace where dependable employees ...

Carevet

Veterinary CSR

Lincoln, IL

$15.50 - $21.25/hr

Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to join our team in ...

The Animal Hospital

Veterinary CSR

Lincoln, IL

$15.50 - $21.25/hr

```html Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 Job Summary We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to ...

CareVet

Veterinary CSR

Lincoln, IL

$16.50 - $17.50/hr

```html Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 Job Summary We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to ...

The Animal Hospital

Veterinary CSR

Lincoln, IL · On-site

$16.50 - $17.50/hr

```html Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 Job Summary We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to ...

Acrisure

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Job Summary Acrisure is seeking a Customer Service Representative to support billing, payment processing, and customer account activities within a fast-paced insurance environment. This role plays an ...

Lincare

Customer Service Rep

Springfield, IL

$15 - $20/hr

Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Provide friendly, fast customer service. * Operate the register and process transactions accurately. * Stock and maintain store appearance. * Assist with merchandising and inventory. * Help create a ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Provide friendly, fast customer service. * Operate the register and process transactions accurately. * Stock and maintain store appearance. * Assist with merchandising and inventory. * Help create a ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Provide friendly, fast customer service. * Operate the register and process transactions accurately. * Stock and maintain store appearance. * Assist with merchandising and inventory. * Help create a ...

Qik n EZ

Customer Service Representative

Springfield, IL

$16 - $16.50/hr

Provide friendly, fast customer service. * Operate the register and process transactions accurately. * Stock and maintain store appearance. * Assist with merchandising and inventory. * Help create a ...

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How much do customer service rep jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service rep in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a Customer Service Rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What does a Customer Service Representative do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Springfield, IL? The most popular types of Customer Service Rep jobs in Springfield, IL are:
What are popular job titles related to Customer Service Rep jobs in Springfield, IL? For Customer Service Rep jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Springfield, IL look for? The top searched job categories for Customer Service Rep jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Service Rep jobs? Cities near Springfield, IL with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Springfield, IL as of May 2026, with employment types broken down into 2% As Needed, 16% Full Time, 76% Part Time, 5% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.
Customer Service Representative

Customer Service Representative

Qik n EZ

Springfield, IL

$16 - $16.50/hr

Part-time

Dental, Vision, PTO

Posted 19 days ago

Job description

Customer Service Representative – Springfield, IL
Start at $16.00/hr | Raise to $16.50 after 30 days

Join the Q Crew at Qik n’ EZ — a fast-paced, team-oriented workplace where dependable employees are valued, and growth opportunities are real.
We’re hiring for part-time positions with flexible scheduling and interviewing immediately.
Why Join Us?
  • Start at $16.00/hour.
  • Raise to $16.50/hour after 30 days.
  • Weekly pay with direct deposit.
  • Flexible scheduling.
  • 10% employee discount.
  • $0.10 off per gallon of gas.
  • Vision & dental insurance options.
  • Accrued PTO.
  • Monthly bonus potential.
  • Opportunities to grow into leadership.

What You’ll Do:
  • Provide friendly, fast customer service.
  • Operate the register and process transactions accurately.
  • Stock and maintain store appearance.
  • Assist with merchandising and inventory.
  • Help create a positive customer experience every shift.

What We’re Looking For:
  • Friendly, dependable, and customer-focused.
  • Positive attitude and strong team mindset.
  • Weekend and holiday availability.
  • Ability to stand, lift, and stay active throughout your shift.
  • Retail experience is a plus, but not required.
  • Must be at least 21 years old.

Join a company where hard work is recognized, and advancement is possible.

Apply today — interviews are being scheduled now.


About Qik n EZ:

It is our mission at QiknEZ to deliver ultimate value and service to our customers. What does that mean? It means friendly, welcoming and attentive store employees the minute you walk in the door. It means an efficient, organized design so the products you want are readily at your fingertips. And it means strong vendor relations so we can provide our customers with great product and values every day.

Qik N Ez logo

About Qik N Ez

Sourced by ZipRecruiter

Industry

Petroleum and petroleum products wholesalers

Company size

201 - 500 Employees

Headquarters location

Springfield, IL, US

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