ZipRecruiter

Log In

1

Customer Service Rep Jobs in Northbrook, IL (NOW HIRING)

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

U-Haul

Customer Service Representative

Rosemont, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

next page

Showing results 1-20

All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Northbrook, IL

Customer Service Rep information

See Northbrook, IL salary details

$10

$19

$27

How much do customer service rep jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service rep in Northbrook, IL is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Northbrook, IL?

The most popular types of Customer Service Rep jobs in Northbrook, IL are:

What are popular job titles related to Customer Service Rep jobs in Northbrook, IL?

For Customer Service Rep jobs in Northbrook, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Northbrook, IL look for?

The top searched job categories for Customer Service Rep jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Customer Service Rep jobs?

Cities near Northbrook, IL with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Northbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,684 per year, or $19.1 per hour.

Customer Service Representative

Wood Dale, IL • On-site

AlphaGraphics
Printing and Printing Services • 11 - 50 employees
Learn more about AlphaGraphicsexternal

$18.50/hr

Other

Medical, Retirement, PTO

Posted 24 days ago

Job description

Benefits:
  • IRA Contribution
  • Health insurance
  • Paid time off
  • Company parties
Our tight-knit team in Wood Dale is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
We are a 28 year old family owned and operated business. Most of our team has been with us for 5 or more years. We have a great work environment that lends itself to team oriented individuals. If you are a true team player looking for an enjoyable work place please apply. The owner strongly believes that he hires "co-workers" rather than "employees". There is enough stress in the world, we don't need to add to that, we strive to keep a friendly atmosphere. If you are ready to be part of a great team, this job is for you.
Customer Service Representative Perks and Benefits:
  • Competitive Compensation
  • Company-funded IRA contribution (eligible after 12 month anniversary)
  • Company-subsidized health insurance
  • Hard work, collaboration, humanity, fun, and laughter
  • Employee appreciation with birthday lunches, paid holiday time off and low stress environment
  • Paid vacation and sick days
  • Career path development
  • Full time 8-hour shift - Monday to Friday - Fully onsite
More than anything, we're looking for a highly collaborative and dependable Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.
Customer Service Representative (CSR) Daily Tasks:
  • This is an in house customer service position working as part of our sales team along with our outside sales representative for
    client engagement.
  • Serve as the primary internal representative of the organization.
  • Convey to the customer our expertise in products, services and capabilities.
  • Communicate customer requirements to the production team.
  • Confer with customers by telephone or in-person to provide information about products or services.
  • Order entry and estimate generation, collect deposits or payments, or arrange for billing.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
Customer Service Representative (CSR) Role Qualifications:
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
  • Past CSR experience is preferred but not necessary - we will train the right, enthusiastic team player that wants to learn.

AlphaGraphics is an established leader in the Printing, Design, and Sign industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Apply today!
Compensation: $18.50 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Apply