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Customer Service Rep Jobs in Northbrook, IL (NOW HIRING)

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Northbrook, IL

Customer Service Rep information

See Northbrook, IL salary details

$10

$19

$27

How much do customer service rep jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service rep in Northbrook, IL is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Northbrook, IL?

The most popular types of Customer Service Rep jobs in Northbrook, IL are:

What are popular job titles related to Customer Service Rep jobs in Northbrook, IL?

For Customer Service Rep jobs in Northbrook, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Northbrook, IL look for?

The top searched job categories for Customer Service Rep jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Customer Service Rep jobs?

Cities near Northbrook, IL with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Northbrook, IL as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,684 per year, or $19.1 per hour.

Customer Service Representative

Intelligent Service Plumbing Heating Cooling and Drain Cleaning

Mount Prospect, IL • On-site

$20 - $22/hr

Full-time

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Intelligent Service Plumbing, Heating, Cooling, and Drain Cleaning is calling all customer service professionals who are interested in a full-time Customer Service Representative job in the Mount Prospect, IL area to apply to join our amazing office team! WHY YOU SHOULD JOIN OUR TEAMWe are a local company in a competitive industry that invests in our team and offers real opportunities for career growth. Our Customer Service Representatives earn top pay, based on experience. Our team also enjoys great benefits, including health benefits, profit sharing, IRA retirement plan, and even your birthday is a paid day off! We also make it easy to apply with our initial quick and easy mobile-optimized application. If we have your attention, please continue reading! ABOUT INTELLIGENT SERVICE PLUMBING, HEATING, COOLING, & DRAIN CLEANINGServing Chicago since 1979, Intelligent Service is the company local residents trust for plumbing, HVAC, and indoor air quality. As market leaders of the service industry, our clients have come to rely on our exceptional service and problem-solving acumen. Embracing our core model of helping people live in greater safety and comfort, our professional tradespeople ensure our high standards are met, our products and services exceed expectations, and overall customer satisfaction.Our professional team is the foundation of our success. Which is why we provide a company culture comprised of trust, integrity, and transparency, as well as a clearly laid out path to build the life-long career you want! ARE YOU A GOOD FIT?We are looking for someone who has excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this Customer Service Representative position today! WHAT WE NEED FROM YOUAs a Customer Service Representative for us, you are the first point of contact when the customer calls into the office making you the voice of our company! You get to provide superb customer service to our clients and help keep our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions by phone and in person. Your primary responsibilities will be to answer phones, schedule and confirm appointments, enter purchase orders, and process invoices. There will always be a variety of office tasks that you can help with, including keeping the office clean and organized. If you can do those things and meet the following requirements, we would be happy to have you as part of our team!Customer service experience AND experience in the Plumbing and HVAC fields a PLUS, but we are willing to train the right personStrong computer skillsFixed availability on weekdays and weekendsAbility to work in our officeShift availability:Monday through Friday, 9:00 AM – 5:00 PM, no weekends.Apply today! Location: 60056