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Customer Service Rep Jobs in Northbrook, IL (NOW HIRING)

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

Ritchie Bros.

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.50/hr

The Customer Service Representative has a high level of customer service skills. Customer Service Representative can operate with minimal supervision and can act as a team lead for office staff in ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Northbrook, IL

Customer Service Rep information

See Northbrook, IL salary details

$10

$19

$27

How much do customer service rep jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service rep in Northbrook, IL is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Northbrook, IL?

The most popular types of Customer Service Rep jobs in Northbrook, IL are:

What are popular job titles related to Customer Service Rep jobs in Northbrook, IL?

For Customer Service Rep jobs in Northbrook, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Northbrook, IL look for?

The top searched job categories for Customer Service Rep jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Customer Service Rep jobs?

Cities near Northbrook, IL with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Northbrook, IL as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,684 per year, or $19.1 per hour.

Customer Service Representative

Legendary Service Inc

Mundelein, IL • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Be the Voice of Legendary Service – Join Us as a Customer Service Representative!

Position Title: Customer Service Representative

Company Name: Legendary Service Inc

Pay Range: $18 – $22 per hour, based on experience

Industry: Plumbing / HVAC (Residential, Commercial)

Location: Mundelein, IL

Job Overview:

Legendary Service Inc, a rapidly growing residential and commercial HVAC and plumbing company, is seeking a dependable and enthusiastic Customer Service Representative to join our front-line team. This entry-level role is perfect for someone who is moldable, eager to learn, and ready to grow with the company. You’ll play a vital part in delivering excellent customer support, managing internal communication, and assisting with operational and administrative tasks. If you enjoy helping people and thrive in a dynamic environment, this could be the opportunity you've been looking for!

Who We Are:

At Legendary Service Inc, we’re known for delivering top-tier plumbing and HVAC solutions with integrity, professionalism, and care. We foster a supportive, high-energy workplace where every team member is empowered to succeed. As we continue to grow, we invest in our people with training, mentorship, and opportunities for advancement. Join a company where you’re not just another number — you're family.

Key Responsibilities:

  • Answer and direct phone calls with a positive, customer-first attitude
  • Provide friendly, professional assistance to customers and internal staff
  • Perform administrative tasks including filing, data entry, and document organization
  • Support scheduling, job coordination, and team communications
  • Deliver materials or documents to job sites as needed
  • Assist managers and field teams with day-to-day operational needs
  • Serve as a dependable point of contact for office-related support tasks
  • Represent the company with professionalism and a service-oriented mindset

Qualifications:

  • High school diploma or equivalent (some college preferred)
  • Strong communication, multitasking, and organizational skills
  • Reliable and flexible; a self-starter with a willingness to learn
  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer functions
  • Valid driver’s license and access to reliable transportation
  • Ability to manage changing priorities in a fast-paced environment

Benefits:

  • Compensation & Retirement: Weekly pay schedule; retirement savings program
  • Health & Wellness: Medical, dental, vision, life, and disability insurance options
  • Work-Life Balance: Paid holidays, vacation time, and sick leave
  • Career Development: Paid training, mentorship, and internal advancement opportunities
  • Additional Perks: Company events, team-building activities, and performance incentives

Schedule:

  • Full-time, Monday to Friday, with flexibility to support operational needs

Location:

  • Mundelein, IL – with occasional local travel to job sites


Equal Employment Opportunity:

At Legendary Service Inc, we foster a family-like environment where every employee is valued. We are an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds, without regard to race, age, gender, sexual identity, religion, or disability status.

Start Your Legendary Journey Today!

If you're ready to build your career in a company that values people, rewards reliability, and provides room for growth, apply now to join the Legendary Service Inc team as our next Customer Service Representative!


Apply