ZipRecruiter

Log In

1

Customer Service Rep Jobs in Northbrook, IL (NOW HIRING)

Sila Services

Customer Service Representative

Niles, IL

$15 - $17/hr

As a CSR on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

QPS

Customer Service Representative

Vernon Hills, IL · On-site

$20/hr

Customer Service Representative $20.00/hour 1st shift 8:30am-5:00pm Qps Employment Group is hiring a Customer Service Representative for a company in Vernon Hills, IL. This is a potential to hire ...

U-Haul

Customer Service Representative

Libertyville, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

New

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$750 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

next page

Showing results 1-20

All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Northbrook, IL

Customer Service Rep information

See Northbrook, IL salary details

$10

$19

$27

How much do customer service rep jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service rep in Northbrook, IL is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Northbrook, IL?

The most popular types of Customer Service Rep jobs in Northbrook, IL are:

What are popular job titles related to Customer Service Rep jobs in Northbrook, IL?

For Customer Service Rep jobs in Northbrook, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Northbrook, IL look for?

The top searched job categories for Customer Service Rep jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Customer Service Rep jobs?

Cities near Northbrook, IL with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Northbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,684 per year, or $19.1 per hour.

Customer Service Representative

AlphaGraphics - US468

Wood Dale, IL • On-site

$18.50/hr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Benefits:
  • IRA Contribution
  • Health insurance
  • Paid time off
  • Company parties

Our tight-knit team in Wood Dale is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
We are a 28 year old family owned and operated business. Most of our team has been with us for 5 or more years. We have a great work environment that lends itself to team oriented individuals. If you are a true team player looking for an enjoyable work place please apply. The owner strongly believes that he hires "co-workers" rather than "employees". There is enough stress in the world, we don't need to add to that, we strive to keep a friendly atmosphere. If you are ready to be part of a great team, this job is for you.
Customer Service Representative Perks and Benefits:
  • Competitive Compensation 
  • Company-funded IRA contribution (eligible after 12 month anniversary) 
  • Company-subsidized health insurance
  • Hard work, collaboration, humanity, fun, and laughter
  • Employee appreciation with birthday lunches, paid holiday time off and low stress environment 
  • Paid vacation and sick days
  • Career path development
  • Full time 8-hour shift - Monday to Friday - Fully onsite
More than anything, we’re looking for a highly collaborative and dependable Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.
 
Customer Service Representative (CSR) Daily Tasks:
  • This is an in house customer service position working as part of our sales team along with our outside sales representative for 
    client engagement.
  • Serve as the primary internal representative of the organization.
  • Convey to the customer our expertise in products, services and capabilities.
  • Communicate customer requirements to the production team.
  • Confer with customers by telephone or in-person to provide information about products or services.
  • Order entry and estimate generation, collect deposits or payments, or arrange for billing.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
 
Customer Service Representative (CSR) Role Qualifications:
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
  • Past CSR experience is preferred but not necessary - we will train the right, enthusiastic team player that wants to learn. 
 
AlphaGraphics is an established leader in the Printing, Design, and Sign industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. 
Apply today!