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Customer Service Rep Jobs in Decatur, IL (NOW HIRING)

Carevet

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) - Veterinary We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our veterinary team in Lincoln, IL. The ideal candidate ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) - Veterinary Location: Lincoln, IL 62656 Position Overview We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our ...

CareVet

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - VeterinaryLocation: Lincoln, IL 62656Position Overview We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our ...

CareVet

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) - Veterinary We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our veterinary team in Lincoln, IL. The ideal candidate ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - Veterinary Location: Lincoln, IL 62656 Position Overview We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our ...

Domino's Pizza

Customer Service Rep

Monticello, IL · On-site

$14/hr

Company Description Monticello Domino's As a Customer Service Representative CSR, you will be doing just that. Representing our Brand of Domino's and Emersonmaker, Inc. Our motto is work smart and ...

Domino's

Customer Service Rep

Monticello, IL · On-site

$14/hr

Company Description Monticello Domino's As a Customer Service Representative CSR, you will be doing just that. Representing our Brand of Domino's and Emersonmaker, Inc. Our motto is work smart and ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Williamsville, IL · On-site

$20.25 - $27.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

kirbyrisk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

kirbyrisk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$19 - $22/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

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Customer Service Rep information

See Decatur, IL salary details

$9

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$26

How much do customer service rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service rep in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Decatur, IL?

The most popular types of Customer Service Rep jobs in Decatur, IL are:

What are popular job titles related to Customer Service Rep jobs in Decatur, IL?

For Customer Service Rep jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Decatur, IL look for?

The top searched job categories for Customer Service Rep jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Service Rep jobs?

Cities near Decatur, IL with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

CSR

Lincoln, IL • On-site

Carevet
Veterinary Services • 1 - 5K employees
Learn more about Carevetexternal

$15.50 - $21.25/hr

Other

Posted 12 days ago

CareVet rating

5.9

Company rating: 5.9 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

35th of 56 rated veterinary

Job description

Customer Service Representative (CSR) - Veterinary

We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our veterinary team in Lincoln, IL. The ideal candidate will be the first point of contact for our clients, providing exceptional service and support in a fast-paced veterinary environment.

Key Responsibilities
  • Greet clients warmly and professionally, both in person and over the phone.
  • Schedule appointments and manage the clinic's calendar efficiently.
  • Answer client inquiries regarding services, treatments, and general veterinary information.
  • Maintain accurate client and patient records using veterinary software systems.
  • Process payments, handle billing, and manage insurance claims as needed.
  • Coordinate communication between clients and veterinary staff to ensure smooth operations.
  • Assist with administrative tasks to support the veterinary team.
Qualifications
  • Previous experience as a Customer Service Representative, preferably in a veterinary or animal care setting.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work efficiently in a dynamic environment.
  • Familiarity with veterinary software and appointment scheduling systems is a plus.
  • Compassion for animals and a commitment to providing excellent client service.
  • High school diploma or equivalent required; additional education in veterinary or customer service fields is a plus.

If you are passionate about animal care and enjoy helping clients, please submit your resume and cover letter to our hiring team. We look forward to hearing from you!

What CareVet employees say

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