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Customer Assistant Jobs in Decatur, IL (NOW HIRING)

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Greet and assist customers in a professional and friendly manner * Handle customer inquiries, concerns, and complaints promptly and effectively * Process transactions accurately, including cash and ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Greet and assist customers in a professional and friendly manner * Handle customer inquiries, concerns, and complaints promptly and effectively * Process transactions accurately, including cash and ...

MV Transportation

Customer Service Representative

Decatur, IL · On-site

$22.98/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Answer a multi-line telephone - assist customers or direct them to the appropriate area * Provide customer charge account services, including opening accounts, accepting payments, and answering ...

MV Transportation

Customer Service Representative

Decatur, IL · On-site

$22.98/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Answer a multi-line telephone - assist customers or direct them to the appropriate area * Provide customer charge account services, including opening accounts, accepting payments, and answering ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits. * Assist walk-in customers with plan/claim questions. * Answer email inquiries ...

Consociate Health

Customer Care Representative

Decatur, IL

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits. * Assist walk-in customers with plan/claim questions. * Answer email inquiries ...

MV Transportation

Customer Service Representative

Decatur, IL

$22.98/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be ...

MV Transportation

Customer Service Representative

Decatur, IL

$22.98/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits. * Assist walk-in customers with plan/claim questions. * Answer email inquiries ...

Consociate

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits. * Assist walk-in customers with plan/claim questions. * Answer email inquiries ...

Consociate Health

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits. * Assist walk-in customers with plan/claim questions. * Answer email inquiries ...

Actalent

Customer Service Representative

Decatur, IL · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities * Assist Customer Service Representatives with updating and maintaining sales orders in the ERP system. * Perform order entry and data entry tasks with a high degree of accuracy and ...

New

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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Customer Assistant information

See Decatur, IL salary details

$14

$19

$23

How much do customer assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer assistant in Decatur, IL is $19.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $21.44 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs

What are popular job titles related to Customer Assistant jobs in Decatur, IL?

For Customer Assistant jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Decatur, IL look for?

The top searched job categories for Customer Assistant jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Assistant jobs?

Cities near Decatur, IL with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Decatur, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,548 per year, or $20 per hour.

Customer Service Rep

Domino's Pizza

Decatur, IL • On-site

$15.50 - $21/hr

Full-time

Re-posted 11 hours ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,929 frontline employees who took The Breakroom Quiz

19th of 24 rated food delivery companies

Job description

Job Description

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our valued clients.

  • Greet and assist customers in a professional and friendly manner
  • Handle customer inquiries, concerns, and complaints promptly and effectively
  • Process transactions accurately, including cash and credit card payments
  • Maintain a clean and organized work environment
  • Collaborate with team members to ensure smooth operations and customer satisfaction
  • Provide product information and assist customers in making informed decisions
  • Manage multiple tasks simultaneously in a fast-paced setting
  • Maintain up-to-date knowledge of company policies, products, and services
  • Document customer interactions and update records in the company's database
  • Identify and escalate complex issues to appropriate departments when necessary
  • Contribute to a positive and supportive work atmosphere
Qualifications
  • Excellent customer service skills with a friendly and approachable demeanor
  • Strong verbal and written communication abilities
  • Basic math skills for handling transactions accurately
  • Proficiency in using computers and relevant software applications
  • Ability to multitask and prioritize in a fast-paced environment
  • Detail-oriented with a keen eye for accuracy
  • Team player with a collaborative spirit
  • Flexible and adaptable to changing work conditions and schedules
  • Problem-solving skills to address customer concerns effectively
  • Physical capability to stand for extended periods and lift up to 25 lbs. when required
  • High school diploma or equivalent preferred (not required)
  • Previous customer service experience is a plus
  • Empathetic and patient when dealing with diverse customer personalities
  • Willingness to learn and stay updated on company products and policies
Additional Information

All your information will be kept confidential according to EEO guidelines.

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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