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Overnight Customer Service Jobs in Decatur, IL (NOW HIRING)

Carevet

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) - Veterinary We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our veterinary team in Lincoln, IL. The ideal candidate ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) - Veterinary Location: Lincoln, IL 62656 Position Overview We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our ...

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - Veterinary Location: Lincoln, IL 62656 Position Overview We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our ...

kirbyrisk

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

CareVet

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - VeterinaryLocation: Lincoln, IL 62656Position Overview We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our ...

CareVet

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) - Veterinary We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our veterinary team in Lincoln, IL. The ideal candidate ...

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$19 - $22/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

kirbyrisk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Company Description We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Williamsville, IL · On-site

$20.25 - $27.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsCustomer Service JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Decatur, IL

Overnight Customer Service information

See Decatur, IL salary details

$9

$18

$26

How much do overnight customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for overnight customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the most commonly searched types of Customer Service jobs in Decatur, IL?

The most popular types of Customer Service jobs in Decatur, IL are:

What job categories do people searching Overnight Customer Service jobs in Decatur, IL look for?

The top searched job categories for Overnight Customer Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Overnight Customer Service jobs?

Cities near Decatur, IL with the most Overnight Customer Service job openings:

Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

CSR

Lincoln, IL • On-site

Carevet
Veterinary Services • 1 - 5K employees
Learn more about Carevetexternal

$15.50 - $21.25/hr

Other

Posted 11 days ago

CareVet rating

5.9

Company rating: 5.9 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

35th of 56 rated veterinary

Job description

Customer Service Representative (CSR) - Veterinary

We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our veterinary team in Lincoln, IL. The ideal candidate will be the first point of contact for our clients, providing exceptional service and support in a fast-paced veterinary environment.

Key Responsibilities
  • Greet clients warmly and professionally, both in person and over the phone.
  • Schedule appointments and manage the clinic's calendar efficiently.
  • Answer client inquiries regarding services, treatments, and general veterinary information.
  • Maintain accurate client and patient records using veterinary software systems.
  • Process payments, handle billing, and manage insurance claims as needed.
  • Coordinate communication between clients and veterinary staff to ensure smooth operations.
  • Assist with administrative tasks to support the veterinary team.
Qualifications
  • Previous experience as a Customer Service Representative, preferably in a veterinary or animal care setting.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work efficiently in a dynamic environment.
  • Familiarity with veterinary software and appointment scheduling systems is a plus.
  • Compassion for animals and a commitment to providing excellent client service.
  • High school diploma or equivalent required; additional education in veterinary or customer service fields is a plus.

If you are passionate about animal care and enjoy helping clients, please submit your resume and cover letter to our hiring team. We look forward to hearing from you!

What CareVet employees say

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