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Online Answering Service Jobs in Decatur, IL (NOW HIRING)

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions * Prepare, box, and wrap customer purchases and online orders for shipment

Land of Lincoln Credit Union

Full Time Teller

Decatur, IL · On-site

$16 - $16.50/hr

... member service as needed by assisting with functions including, but not limited to: answering member calls, emails, and online chats. 18) Must comply with all company policies and procedures ...

Land of Lincoln Credit Union

Full Time Teller

Decatur, IL · On-site

$16 - $16.50/hr

... member service as needed by assisting with functions including, but not limited to: answering member calls, emails, and online chats. 18) Must comply with all company policies and procedures ...

Land of Lincoln Credit Union

Part Time Teller

Decatur, IL · On-site

$16 - $16.50/hr

... member service as needed by assisting with functions including, but not limited to: answering member calls, emails, and online chats. 18) Must comply with all company policies and procedures ...

Land of Lincoln Credit Union

Full Time Teller

Decatur, IL · On-site

$16 - $16.50/hr

... member service as needed by assisting with functions including, but not limited to: answering member calls, emails, and online chats. 18) Must comply with all company policies and procedures ...

Land of Lincoln Credit Union

Full Time Teller

Decatur, IL · On-site

$16 - $16.50/hr

... member service as needed by assisting with functions including, but not limited to: answering member calls, emails, and online chats. 18) Must comply with all company policies and procedures ...

Kirby Risk

Customer Service Representative I

Decatur, IL · On-site

$19 - $22/hr

To be considered for this position, please apply online: . Email questions to careers@kirbyrisk.com WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD We will acknowledge all resumes received via ...

Ulta Beauty, Inc.

Beauty Advisor

Forsyth, IL

$15 - $18.75/hr

... answering questions about products and services, informing guests about promotions and sales, and ... Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.

Ulta Beauty

Beauty Advisor

Forsyth, IL · On-site

$15 - $18.75/hr

... answering questions about products and services, informing guests about promotions and sales, and ... Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.

Ulta Beauty, Inc.

Beauty Advisor

Forsyth, IL

$15 - $18.75/hr

... answering questions about products and services, informing guests about promotions and sales, and ... Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.

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Online Answering Service information

See Decatur, IL salary details

$12

$22

$38

How much do online answering service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for online answering service in Decatur, IL is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $26.59 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.
What are popular job titles related to Online Answering Service jobs in Decatur, IL? For Online Answering Service jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Online Answering Service jobs in Decatur, IL look for? The top searched job categories for Online Answering Service jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Online Answering Service jobs? Cities near Decatur, IL with the most Online Answering Service job openings:
Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in Decatur, IL as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,472 per year, or $22.3 per hour.

CUSTOMER SERVICE COUNTER

Von Maur

Forsyth, IL • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Von Maur rating

6.4

Company rating: 6.4 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

6th of 21 rated department stores

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services.
WHAT YOU'LL DO:
  • Own the customer experience - greet people sincerely, be friendly and thank every customer
  • Answer a multi-line telephone - assist customers or direct them to the appropriate area
  • Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
  • Prepare, box, and wrap customer purchases and online orders for shipment
  • Calculate service counter and store cash work - prepare bank deposits
  • Maintain a clean and organized department
  • Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:
We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
  • Competitive wages
  • Generous merchandise discount
  • Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account
  • 401(k) retirement plan
  • No extended holiday hours
  • Promote from within philosophy - creates endless career opportunities!

ABOUT US:
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.
The expected base wage for this position is $16.00 - $18.00/hr with overtime eligibility. Successful candidates' wages will be determined based on their individual qualifications for the position. Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.

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