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Remote Non Phone Customer Service Jobs in Decatur, IL

HB Travels

Customer Care Specialist - Remote

Decatur, IL · Remote

$16.50 - $21.75/hr

We are looking for a compassionate and service-oriented Customer Care Specialist to provide ... Remote Environment: Provide customer care remotely * Flexible Scheduling: Organize your ...

New

HMG Careers

Remote Sales and Service Advisor

Buffalo, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Lincoln, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Lincoln, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Oreana, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Moweaqua, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Ivesdale, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Stonington, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Macon, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Chestnut, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Non Phone Customer Service information

See Decatur, IL salary details

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How much do remote non phone customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote non phone customer service in Decatur, IL is $22.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.71 per hour, depending on experience, location, and employer.

What is a remote non phone customer service?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are some common challenges faced in remote non phone customer service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive in remote non phone customer service, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What job categories do people searching Remote Non Phone Customer Service jobs in Decatur, IL look for?

The top searched job categories for Remote Non Phone Customer Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Remote Non Phone Customer Service jobs?

Cities near Decatur, IL with the most Remote Non Phone Customer Service job openings:

Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in Decatur, IL as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Temporary. Highlights an 100% Remote job distribution, with an average salary of $46,553 per year, or $22.4 per hour.

Customer Service Professional (Remote)

Lyfserv Communications Ltd. Co.

Texas, IL • Remote

$12.75 - $16/hr

Full-time

Re-posted 24 days ago

Job description

Job role:  

If you like helping customers solve issues, then we encourage you to apply with us for one of our physical locations or virtually from your own home. You will be assisting customers with issues on a product or service they may have, as well as assisting them with bookings & guiding them on how to's. 


Responsibilities:

  • Provide customer service, assist with customer issues.
  • Receive and respond to calls in a timely manner
  • Make notations on customer accounts

Requirements:

  • No Experience is required but preferred



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment Type: FULL_TIME

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