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Remote Non Phone Customer Service Jobs in Springfield, IL

Experiences and help introduce new services or processes being developed Qualifications * 3+ years' experience supporting/managing/leading a customer-facing team * Remote management experience a plus ...

Ensure a minimum of three proactive, non-support case-related contacts per customer assignment per ... Tax #Remote #CSCCorptaxCareers CSC is a global business, legal, and financial services company ...

Remote Sales Rep

Springfield, IL ยท Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Sales Executive

Springfield, IL ยท Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Non Phone Customer Service information

See Springfield, IL salary details

$12

$22

$34

How much do remote non phone customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for remote non phone customer service in Springfield, IL is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.24 per hour, depending on experience, location, and employer.

What is a Remote Non Phone Customer Service job?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are the key skills and qualifications needed to thrive in the Remote Non Phone Customer Service position, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are some common challenges faced in Remote Non Phone Customer Service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What cities near Springfield, IL are hiring for Remote Non Phone Customer Service jobs? Cities near Springfield, IL with the most Remote Non Phone Customer Service job openings:
Infographic showing various Remote Non Phone Customer Service job openings in Springfield, IL as of July 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 15% In-person, and 85% Remote job distribution, with an average salary of $47,568 per year, or $22.9 per hour.

Netflix Customer Service Representative (Remote)

TradeJobsWorkforce

Rochester, IL โ€ข Remote

$16 - $21.50/hr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Bring your energy to Netflix Customer Service Representative (Remote) and support customers or operations from home. In this role, youll handle requests by phone, chat, or email and keep records accurate, staying on schedule and working with care. Success comes from people who stay focused, organized, and dependable while working independently Grow your confidence, your skills, and your opportunities over time.