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Remote Non Phone Customer Service Jobs in Springfield, IL

Globe Life

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Remote Customer Service and Sales Associate

Chicago, IL · Remote

$60K - $80K/yr

Job Overview As a Remote Customer Service and Sales Associate , your key role includes developing ... Handle inquiries via email and phone ensuring timely and effective responses. * Assist clients with ...

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CSC Corptax

Client Success Manager

Springfield, IL · Remote

Ensure a minimum of three proactive, non-support case-related contacts per customer assignment per ... Tax #Remote #CSCCorptaxCareers CSC is a global business, legal, and financial services company ...

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How much do remote non phone customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote non phone customer service in Springfield, IL is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.24 per hour, depending on experience, location, and employer.

What is a Remote Non Phone Customer Service job?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are the key skills and qualifications needed to thrive in the Remote Non Phone Customer Service position, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are some common challenges faced in Remote Non Phone Customer Service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.
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What cities near Springfield, IL are hiring for Remote Non Phone Customer Service jobs? Cities near Springfield, IL with the most Remote Non Phone Customer Service job openings:
Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in Springfield, IL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,568 per year, or $22.9 per hour.
Remote Customer Service and Sales Associate

Remote Customer Service and Sales Associate

Globe Life

Chicago, IL • Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

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Globe Life Insurance rating

7.5

Company rating: 7.5 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

183rd of 258 rated insurance

Job description

Job Overview

As a Remote Customer Service and Sales Associate, your key role includes developing customer relationships, implementing success, contributing to sales efforts and acting as a customer advocate within our organization – ensuring customer satisfaction throughout the sales cycle. The ideal candidate is customer-oriented and motivated to grow within a dynamic and fast-paced sales environment.
If you enjoy working with people, spotting opportunities, and making things happen, this role is for you.
Key Responsibilities

  • Handle inquiries via email and phone ensuring timely and effective responses.
  • Assist clients with product selection and providing personalized recommendations
  • Guide clients through the process while providing ongoing support meeting the company objectives.
  • Ensure ongoing client engagement through consistent and organized communications.


What Makes You a Great Fit

  • Prior sales or any client-facing experience preferred
  • Great communication skills and a genuine interest in helping people.
  • Knowledge in using Zoom and dialing applications.
  • Active license in life and health insurance is highly preferred. If not, must be willing to obtain (License assistance for qualified applicants)


Perks & Opportunities

  • 100% Remote / Work from Home setup
  • Flexible schedule for better work-life balance.
  • This role offers an uncapped commission-based plus bonuses that is paid weekly.
  • Opportunity for long-term residual income potential, giving you unlimited earning potential based on your work ethic.
  • Recognition, bonuses, and all-expense-paid incentive trips.
  • Health benefits available after 90 days.
  • Comprehensive training program provided - no prior experience required
  • Opportunities for career growth and leadership development.
  • Be part of a supportive, award-winning team culture.


How to Apply
If you’re ready to start a rewarding career helping clients while enjoying the freedom of remote work, we’d love to hear from you! Submit your application today and take the first step toward building a career where you can make a difference.

Company Description

AO Globe Life
We are in a facet of the life insurance industry that very few people know about. We meet with our families virtually to assist them with the benefits that best fits their needs Our mission is to protect every child and serve all working people with associates covering 60 territories in the US & Canada.

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