ZipRecruiter

Log In

2

Remote Non Phone Customer Service Jobs in Springfield, IL

HB Travels

Booking Coordinator (Remote)

Springfield, IL · Remote

$17 - $21.75/hr

Whether you#39;re experienced in customer service or looking to build a career in the travel ... Respond to customer inquiries via phone, email, and online communication platforms * Research ...

HB Travels

Booking Coordinator (Remote)

Springfield, IL · Remote

$20K - $45K/yr

Whether you're experienced in customer service or looking to build a career in the travel industry ... Respond to customer inquiries via phone, email, and online communication platforms * Research ...

next page

Showing results 1-20

All JobsNon Phone Customer Service JobsRemote Non Phone Customer Service JobsRemote Non Phone Customer Service Jobs in Springfield, IL

Remote Non Phone Customer Service information

See Springfield, IL salary details

$12

$22

$34

How much do remote non phone customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote non phone customer service in Springfield, IL is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.24 per hour, depending on experience, location, and employer.

What is a remote non phone customer service?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are some common challenges faced in remote non phone customer service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive in remote non phone customer service, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are popular job titles related to Remote Non Phone Customer Service jobs in Springfield, IL?

For Remote Non Phone Customer Service jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Non Phone Customer Service jobs in Springfield, IL look for?

The top searched job categories for Remote Non Phone Customer Service jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Non Phone Customer Service jobs?

Cities near Springfield, IL with the most Remote Non Phone Customer Service job openings:

Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in Springfield, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,568 per year, or $22.9 per hour.

Remote Customer Service & Sales Representative

McQuade Organization

Springfield, IL • Remote

Full-time

Re-posted 9 days ago

Job description

  1. Provide professional customer service and support to clients
  2. Conduct virtual client appointments and consultations
  3. Identify client needs and recommend appropriate benefit solutions
  4. Educate clients on available programs and coverage options
  5. Follow established customer service and sales processes
  6. Complete client enrollment and follow-up activities
  7. Maintain accurate client records and documentation
  8. Participate in virtual team meetings, training, and coaching
  9. Work toward individual and team performance goals
  1. Strong verbal and written communication skills
  2. Reliable, professional, and organized
  3. Comfortable working in a remote environment
  4. Willing to complete required state licensing
  5. Own a laptop/desktop, reliable internet, and a quiet workspace

Apply