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Telephone Customer Service Jobs in Decatur, IL (NOW HIRING)

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

Answer a multi-line telephone - assist customers or direct them to the appropriate area * Provide customer charge account services, including opening accounts, accepting payments, and answering ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

Answer a multi-line telephone - assist customers or direct them to the appropriate area * Provide customer charge account services, including opening accounts, accepting payments, and answering ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Decatur, IL

Telephone Customer Service information

See Decatur, IL salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for telephone customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Decatur, IL?

For Telephone Customer Service jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Decatur, IL look for?

The top searched job categories for Telephone Customer Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Telephone Customer Service jobs?

Cities near Decatur, IL with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

Customer Service Representative

Decatur, IL

Employment Opportunities - Peerless Restoration
See more jobs at Employment Opportunities - Peerless Restorationexternal

$15.50 - $21/hr

Full-time

Posted 8 days ago

Job description

Job Title: Customer Service Representative

Department: Administration

Reports To: Appropriate Division Manager

FLSA Status: Non Exempt

Hours: 8:00 am - 5:00 pm

Lunch: 1 Hour (12:30 pm - 1:30 pm)

Position Summary - To provide Quality Customer Service and Administrative Support for Carpet/Upholstery and Duct Cleaning Department.

Essential Functions
  • Answer Incoming Telephone Calls throughout the day (Initial Contact Person - Pick Up on First Ring if at all possible)
  • Schedule Estimates, Carpet and Duct Appointments in Job Hopper
  • Conduct "Quality Check Calls" on all services, i.e. carpet, dry cleaning, restoration.
  • File completed Carpet Tickets and key enter comment cards into Job Hopper.
  • Restoration Billings - Final stage of billings and thank you letters
  • Call on A/R accounts on Weekly basis. Follow up to make sure payments are within 32 days goal. Report weekly on all items over 60 days.
  • Gift Certificates/Baskets
  • Mail Touch Control Customer Statements (Bi-Monthly)
  • Make up new Water, Fire, Mold and Garment File Folders
  • Prepare Carpet Cleaning Tickets in Job Hopper for each Technician; Attach Thank You and Comment Cards to the Tickets (Prepare daily for the following days work to be performed).
  • Confirm Carpet Cleaning Customers Appointment (Daily Basis)
  • Make sure all Office Equipment is Turned-Off or in Stand-by mode for next working day
  • Be a self- starter and help grow the company by assisting marketing and sales in down time.
  • Assist Production Manager when asked or needed. Be available to work overtime in a "Code Blue" situation.
  • Year-end duties include boxing up restoration files and making files for beginning of year.
  • Perform Miscellaneous Duties as assigned by Management

The above job duties may be altered at any given time to react to changes in the business and/or adapt to an individual's experience and skills.

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