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Telephone Customer Service Jobs in Decatur, IL (NOW HIRING)

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Answer a multi-line telephone - assist customers or direct them to the appropriate area * Provide customer charge account services, including opening accounts, accepting payments, and answering ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Answer a multi-line telephone - assist customers or direct them to the appropriate area * Provide customer charge account services, including opening accounts, accepting payments, and answering ...

Walgreens

Pharmacy Customer Service Associate

Decatur, IL · On-site

$16 - $18/hr

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Pharmacy Customer Service Associate

Decatur, IL · On-site

$16 - $18/hr

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Pharmacy Customer Service Associate

Decatur, IL · On-site

$16 - $18/hr

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Pharmacy Customer Service Associate

Clinton, IL · On-site

$16 - $18/hr

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Services Manager. This position is generally the first touch with our new clients and members ... Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status ...

Consociate Health

Customer Care Representative

Decatur, IL

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Services Manager. This position is generally the first touch with our new clients and members ... Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Services Manager. This position is generally the first touch with our new clients and members ... Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status ...

Consociate

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Services Manager. This position is generally the first touch with our new clients and members ... Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Services Manager. This position is generally the first touch with our new clients and members ... Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status ...

Consociate Health

Customer Care Supervisor

Decatur, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

POSITION SUMMARY: The Customer Care Supervisor reports to the Client Services Director. This ... If necessary, assists with answering telephone inquiries from insured members, employers, providers ...

Consociate Health

Pre-Tax Benefits Service Specialist

IL · Hybrid

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer telephone inquiries from covered members and employers regarding claim status, benefits ... Assists customers through the pre-tax benefits claim submission/balance inquiry/enrollment ...

Safelite Group, Inc.

Customer Advocate

Decatur, IL · On-site

$19.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Experience: 1-3 years telephone operations or business administration experience required. * Ability to provide world class customer service in a changing, fast-paced operation. * Present a ...

Safelite Group, Inc.

Customer Advocate

Decatur, IL · On-site

$19.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Experience: 1-3 years telephone operations or business administration experience required. * Ability to provide world class customer service in a changing, fast-paced operation. * Present a ...

Safelite Group

Customer Advocate

Decatur, IL · On-site

$19.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Experience: 1-3 years telephone operations or business administration experience required. * Ability to provide world class customer service in a changing, fast-paced operation. * Present a ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Decatur, IL

Telephone Customer Service information

See Decatur, IL salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for telephone customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Decatur, IL?

For Telephone Customer Service jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Decatur, IL look for?

The top searched job categories for Telephone Customer Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Telephone Customer Service jobs?

Cities near Decatur, IL with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

CUSTOMER SERVICE COUNTER

Von Maur

Forsyth, IL • On-site

$16 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Von Maur rating

6.2

Company rating: 6.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

8th of 21 rated department stores

Job description

Customer Service Counter Associate

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services.

What You'll Do:

  • Own the customer experience – greet people sincerely, be friendly and thank every customer
  • Answer a multi-line telephone – assist customers or direct them to the appropriate area
  • Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
  • Prepare, box, and wrap customer purchases and online orders for shipment
  • Calculate service counter and store cash work - prepare bank deposits
  • Maintain a clean and organized department
  • Be available to work on-site for day, evening, and weekend shifts

What You Can Expect:

We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

  • Competitive wages
  • Generous merchandise discount
  • Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account
  • 401(k) retirement plan
  • No extended holiday hours
  • Promote from within philosophy - creates endless career opportunities!

About Us:

Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.

The expected base wage for this position is $16.00 - $18.00/hr with overtime eligibility. Successful candidates' wages will be determined based on their individual qualifications for the position. Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.

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