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Customer Service Jobs in Decatur, IL (NOW HIRING)

Actalent

Customer Service Representative

Decatur, IL · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative The Customer Service Representative supports the customer service team for a leading food ingredient manufacturer by managing sales orders, maintaining accurate data ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Company Description We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for ...

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing ...

Circle K

Customer Service Representative

Forsyth, IL · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K Stores, Inc.

Customer Service Representative

Forsyth, IL · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K Stores, Inc.

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K Stores, Inc.

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsCustomer Service JobsCustomer Service Jobs in Decatur, IL

Customer Service information

See Decatur, IL salary details

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How much do customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Decatur, IL?

The most popular types of Customer Service jobs in Decatur, IL are:

What are popular job titles related to Customer Service jobs in Decatur, IL?

For Customer Service jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Decatur, IL look for?

The top searched job categories for Customer Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Service jobs?

Cities near Decatur, IL with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Decatur, IL as of August 2026, with employment types broken down into 53% Full Time, 43% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

Customer Service Representative

Actalent

Decatur, IL • On-site

$22 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Title: Customer Service Representative
Job Description
The Customer Service Representative supports the customer service team for a leading food ingredient manufacturer by managing sales orders, maintaining accurate data in the ERP system, and providing timely communication to internal teams and customers. This role plays a key part in ensuring smooth order management, supporting process improvements, and serving as a reliable backup to Customer Service Associates.
Responsibilities
  • Assist Customer Service Representatives with updating and maintaining sales orders in the ERP system.
  • Perform order entry and data entry tasks with a high degree of accuracy and attention to detail.
  • Generate, update, and maintain Excel-based reports to support sales and customer service operations.
  • Monitor and track order status, ensuring timely communication of updates, changes, or issues to relevant stakeholders.
  • Collaborate with production, logistics, and sales teams to resolve order discrepancies, delays, or inventory-related concerns.
  • Support process improvement initiatives and contribute to documentation efforts within the customer service function.
  • Provide backup support to Customer Service Representatives during peak periods or team member absences.
  • Manage assigned customer accounts and oversee order management activities from entry through fulfillment.
  • Keep customers informed of their order status through effective and timely communication.
  • Work closely with a team of Customer Service Representatives and other departments to identify and implement appropriate solutions to customer issues.
  • Escalate customer queries and concerns when necessary to ensure prompt resolution.
  • Determine the quickest and most effective ways to answer customer questions and provide solutions.
Essential Skills
  • Customer service experience in a manufacturing environment (not in a call center setting).
  • Experience in order management, including managing assigned customer accounts.
  • Strong data entry skills with a high level of accuracy.
  • Proficiency with Excel for creating and maintaining reports.
  • Effective and timely communication skills, particularly in keeping customers informed of order status.
  • Ability to collaborate with production, logistics, sales, and customer service teams.
  • Ability to identify and escalate customer queries and concerns appropriately.
  • Strong problem-solving skills to determine efficient and effective solutions to customer questions.
  • Team-oriented mindset and ability to work cooperatively with others.
Additional Skills & Qualifications
  • Experience working within supply chain or logistics environments.
  • Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint.
  • Experience with ERP systems for order entry and order management.
  • Experience in inventory-related processes within a manufacturing setting.
  • Interest in supporting process improvements and documentation.
  • Motivation to grow within the organization and pursue internal opportunities over time.

Work Environment
This role follows a Monday through Friday schedule from 8:00 a.m. to 4:30 p.m. The position operates in a hybrid work environment, with remote work on Mondays and Fridays and on-site work from Tuesday through Thursday. Initial training takes place fully on-site for approximately 3-4 weeks, Monday through Friday from 8:30 a.m. to 5:00 p.m. The work setting is a professional office environment connected to a manufacturing and supply chain operation, using ERP systems, Microsoft Office (Word, Excel, PowerPoint), and other standard business technologies. The culture encourages teamwork, collaboration across departments, and offers opportunities to apply for roles in other areas of the organization after gaining experience.
Job Type & Location
This is a Contract to Hire position based out of Decatur, IL.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Decatur,IL.
Application Deadline
This position is anticipated to close on Aug 26, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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About Actalent

Sourced by ZipRecruiter

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We're supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

Company size

5,001 - 10,000 Employees

Headquarters location

Hanover, MD, US

Year founded

1983

Social media

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