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Customer Service Jobs in Decatur, IL (NOW HIRING)

Carevet

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) - Veterinary We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our veterinary team in Lincoln, IL. The ideal candidate ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) - Veterinary Location: Lincoln, IL 62656 Position Overview We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - Veterinary Location: Lincoln, IL 62656 Position Overview We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our ...

kirbyrisk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Domino's Pizza

Customer Service Rep

Decatur, IL

$15.50 - $21/hr

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing ...

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

CareVet

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - VeterinaryLocation: Lincoln, IL 62656Position Overview We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our ...

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$19 - $22/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

kirbyrisk

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

CareVet

CSR

Lincoln, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) - Veterinary We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our veterinary team in Lincoln, IL. The ideal candidate ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Company Description We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Williamsville, IL · On-site

$20.25 - $27.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service JobsCustomer Service Jobs in Decatur, IL

Customer Service information

See Decatur, IL salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Decatur, IL?

The most popular types of Customer Service jobs in Decatur, IL are:

What are popular job titles related to Customer Service jobs in Decatur, IL?

For Customer Service jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Decatur, IL look for?

The top searched job categories for Customer Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Service jobs?

Cities near Decatur, IL with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Decatur, IL as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

CSR

Lincoln, IL • On-site

Carevet
Veterinary Services • 1 - 5K employees
Learn more about Carevetexternal

$15.50 - $21.25/hr

Other

Posted 12 days ago

CareVet rating

5.9

Company rating: 5.9 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

35th of 56 rated veterinary

Job description

Customer Service Representative (CSR) - Veterinary

We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our veterinary team in Lincoln, IL. The ideal candidate will be the first point of contact for our clients, providing exceptional service and support in a fast-paced veterinary environment.

Key Responsibilities
  • Greet clients warmly and professionally, both in person and over the phone.
  • Schedule appointments and manage the clinic's calendar efficiently.
  • Answer client inquiries regarding services, treatments, and general veterinary information.
  • Maintain accurate client and patient records using veterinary software systems.
  • Process payments, handle billing, and manage insurance claims as needed.
  • Coordinate communication between clients and veterinary staff to ensure smooth operations.
  • Assist with administrative tasks to support the veterinary team.
Qualifications
  • Previous experience as a Customer Service Representative, preferably in a veterinary or animal care setting.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work efficiently in a dynamic environment.
  • Familiarity with veterinary software and appointment scheduling systems is a plus.
  • Compassion for animals and a commitment to providing excellent client service.
  • High school diploma or equivalent required; additional education in veterinary or customer service fields is a plus.

If you are passionate about animal care and enjoy helping clients, please submit your resume and cover letter to our hiring team. We look forward to hearing from you!

What CareVet employees say

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