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Customer Service Jobs in Decatur, IL (NOW HIRING)

Circle K

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

SHUR-CO

Customer Service Representative

Decatur, IL · On-site

$20 - $26/hr

Customer Service Representative Location: Decatur, IL Job Summary Perform out-bound and/or in-bound telephone selling and marketing calls. Represent the company to its customers in a professional ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

Timi's Tours

Customer Service Agent

Moweaqua, IL

$15 - $20/hr

Customer Service Agent Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a ...

Domino's

Customer Service Rep

Monticello, IL · On-site

$14/hr

Company Description Monticello Domino's As a Customer Service Representative CSR, you will be doing just that. Representing our Brand of Domino's and Emersonmaker, Inc. Our motto is work smart and ...

U-Haul

Customer Service Representative

Decatur, IL

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Timi's Tours

Customer Service Agent

Moweaqua, IL

$15 - $20/hr

Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a company that has been ...

Domino's Pizza

Customer Service Rep

Monticello, IL · On-site

$14/hr

Company Description Monticello Domino's As a Customer Service Representative CSR, you will be doing just that. Representing our Brand of Domino's and Emersonmaker, Inc. Our motto is work smart and ...

Timi's Tours

Customer Service Agent

Moweaqua, IL · On-site

Salary: $15-$17 an hour Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a ...

Timi's Tours

Customer Service Agent

Moweaqua, IL · On-site

$15 - $17/hr

Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a company that has been ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

As a Customer Service Counter Associate , you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several ...

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$9

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How much do customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What Are Customer Service Jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Decatur, IL? The most popular types of Customer Service jobs in Decatur, IL are:
What are popular job titles related to Customer Service jobs in Decatur, IL? For Customer Service jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Decatur, IL look for? The top searched job categories for Customer Service jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Service jobs? Cities near Decatur, IL with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Decatur, IL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,923 per year, or $18.2 per hour.
Customer Service Representative

Customer Service Representative

Circle K Stores, Inc.

Decatur, IL • On-site

$15.50 - $21/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,297 frontline employees who took The Breakroom Quiz

32nd of 47 rated convenience stores

Job description

Store 4701441: 3810 E William Street Rd, Decatur, Illinois 62521
Shift Availability
Overnight
Time Type
Part time
Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement

Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions

Great if you have:
  • Retail and customer service experience
  • Sales associate or cashiering experience
  • High school diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical Requirements:
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

Hiring Range: $15.00 to $15.25
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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In Spanish

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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