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Full Time Customer Service Jobs in Decatur, IL (NOW HIRING)

First State Bank and Trust

Full Time Bank Teller

Monticello, IL · On-site

$15 - $18.75/hr

FULL TIME BANK TELLER FIRST STATE BANK AND TRUST MONTICELLO, IL First State Bank and Trust is ... Our tellers also educate customers about bank products and services. This position is located in ...

Posted today

Accel Entertainment

Field Service Technician

Decatur, IL · On-site

$18 - $30/hr

Our focus is providing unmatched customer support, service, and expertise so our partner ... Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical ...

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All JobsCustomer Service JobsFull Time Customer Service JobsFull Time Customer Service Jobs in Decatur, IL

Full Time Customer Service information

See Decatur, IL salary details

$9

$18

$26

How much do full time customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for full time customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a full time customer service job?

Full Time Customer Service jobs involve assisting customers with their inquiries, concerns, or issues regarding a company's products or services. Employees in these roles typically work 35-40 hours per week and may handle customer interactions via phone, email, chat, or in-person. Key responsibilities often include resolving complaints, processing orders, providing information, and ensuring customer satisfaction. These positions require strong communication skills, problem-solving abilities, and a customer-focused attitude. Full time roles usually offer benefits such as health insurance, paid time off, and opportunities for advancement.

What skills and qualifications are needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in this role. These skills are crucial for resolving customer concerns efficiently, maintaining satisfaction, and representing the company professionally.

What are common challenges faced by full time customer service representatives, and how are they addressed within a team?

Full-time customer service representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying up-to-date with product or policy changes. These challenges are typically addressed through comprehensive training, access to updated knowledge bases, and support from supervisors or team leads. Many organizations also encourage collaboration among team members through regular meetings or chat platforms, allowing representatives to share solutions and best practices, which helps foster a supportive and resilient work environment.

What is the difference between Full Time Customer Service vs Part Time Customer Service?

AspectFull Time Customer ServicePart Time Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsUsually requires basic customer service skills, sometimes a high school diplomaSame as full time, often with more flexibility
Work EnvironmentCall centers, retail, corporate officesSimilar environments, often with flexible scheduling
Employer UsageCommon in retail, telecom, banking sectorsUsed in similar industries for flexible staffing

Full Time Customer Service roles involve standard full-week hours, offering stability and benefits, while Part Time Customer Service provides flexible scheduling with fewer hours. Both roles require similar skills and are found in comparable industries, but the main difference lies in hours worked and employment benefits.

Is customer service a full-time job?

Customer service positions are often offered as full-time roles, typically requiring 35-40 hours per week. These jobs may involve evening, weekend, or shift work depending on the employer and industry. Full-time customer service roles often include benefits such as health insurance and paid time off.

What are the most commonly searched types of Customer Service jobs in Decatur, IL?

The most popular types of Customer Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Full Time Customer Service jobs?

Cities near Decatur, IL with the most Full Time Customer Service job openings:

Full Time Customer Service jobs near you
Infographic showing various Full Time Customer Service job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

Customer Service Representative

MV Transportation

Decatur, IL

$22.98/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

80th of 98 rated public transport

Job description

Overview

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Responsibilities

MV Transportation is seeking aCustomer Service Representativewho will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Spare software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills. 

Qualifications

TalentRequirements: 

  • Experience with Microsoft Word, Excel and excellent ten key skills. 
  • Attentive to details. 
  • Able to multi-task and to work under pressure to meet deadlines. 
  • Customer service experience required. 
  • Strong interpersonal skills and excellent written and oral communication skills required. 
  • Excellent attendance. 
  • Transit experience a plus. 
  • Bilingual English/Spanish a plus. 

We can put you on the road to a great career helping others! 

  • Starting Pay is $22.98 per hour
  • Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
  • Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year
  • Paid Time Off: 0 mos - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
  • Paid Holidays: 8 paid holidays
  • Paid Sick Leave: 1 hour/per 30 hours for all FT employees

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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Employment Type: FULL_TIME

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