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Full Time Customer Service Jobs in Decatur, IL (NOW HIRING)

Accel Entertainment

Field Service Technician

Decatur, IL · On-site

$18 - $30/hr

Our focus is providing unmatched customer support, service, and expertise so our partner ... Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical ...

Accel Entertainment

Field Service Technician

Decatur, IL · On-site

$18 - $30/hr

Our focus is providing unmatched customer support, service, and expertise so our partner ... Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical ...

AutoZone

Part Sales Manager - Full Time

Lincoln, IL · On-site

$15.05 - $16.65/hr

Customer Service while executing store operations with excellence. Under the Store Manager ... Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends ...

AutoZone

Part Sales Manager - Full Time

Lincoln, IL · On-site

$15.05 - $16.65/hr

Customer Service while executing store operations with excellence. Under the Store Manager ... Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends ...

Plunkett's Pest Control

Service Technician

Seymour, IL · On-site

$20 - $22/hr

Job Type Full-time Description Plunkett's - Own Your Route - Set Your Schedule - Grow Without ... They solve problems and help customers feel safe and comfortable. As a Service Technician, you'll ...

AutoZone

Part Sales Manager - Full Time

Lincoln, IL

Customer Service while executing store operations with excellence. Under the Store Manager ... All AutoZoners (Full-Time and Part-Time): * Competitive pay * Unrivaled company culture * Medical ...

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Showing results 21-40

All JobsCustomer Service JobsFull Time Customer Service JobsFull Time Customer Service Jobs in Decatur, IL

Full Time Customer Service information

See Decatur, IL salary details

$9

$18

$26

How much do full time customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for full time customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a full time customer service job?

Full Time Customer Service jobs involve assisting customers with their inquiries, concerns, or issues regarding a company's products or services. Employees in these roles typically work 35-40 hours per week and may handle customer interactions via phone, email, chat, or in-person. Key responsibilities often include resolving complaints, processing orders, providing information, and ensuring customer satisfaction. These positions require strong communication skills, problem-solving abilities, and a customer-focused attitude. Full time roles usually offer benefits such as health insurance, paid time off, and opportunities for advancement.

What skills and qualifications are needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in this role. These skills are crucial for resolving customer concerns efficiently, maintaining satisfaction, and representing the company professionally.

What are common challenges faced by full time customer service representatives, and how are they addressed within a team?

Full-time customer service representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying up-to-date with product or policy changes. These challenges are typically addressed through comprehensive training, access to updated knowledge bases, and support from supervisors or team leads. Many organizations also encourage collaboration among team members through regular meetings or chat platforms, allowing representatives to share solutions and best practices, which helps foster a supportive and resilient work environment.

What is the difference between Full Time Customer Service vs Part Time Customer Service?

AspectFull Time Customer ServicePart Time Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsUsually requires basic customer service skills, sometimes a high school diplomaSame as full time, often with more flexibility
Work EnvironmentCall centers, retail, corporate officesSimilar environments, often with flexible scheduling
Employer UsageCommon in retail, telecom, banking sectorsUsed in similar industries for flexible staffing

Full Time Customer Service roles involve standard full-week hours, offering stability and benefits, while Part Time Customer Service provides flexible scheduling with fewer hours. Both roles require similar skills and are found in comparable industries, but the main difference lies in hours worked and employment benefits.

Is customer service a full-time job?

Customer service positions are often offered as full-time roles, typically requiring 35-40 hours per week. These jobs may involve evening, weekend, or shift work depending on the employer and industry. Full-time customer service roles often include benefits such as health insurance and paid time off.

What are the most commonly searched types of Customer Service jobs in Decatur, IL?

The most popular types of Customer Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Full Time Customer Service jobs?

Cities near Decatur, IL with the most Full Time Customer Service job openings:

Full Time Customer Service jobs near you
Infographic showing various Full Time Customer Service job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

Automotive Service Advisor

Decatur, IL • On-site

Blain's Farm & Fleet
Retail • 1 - 5K employees
Learn more about Blain's Farm & Fleetexternal

$17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Blain's Farm And Fleet rating

6.3

Company rating: 6.3 out of 10

Based on 110 frontline employees who took The Breakroom Quiz

298th of 740 rated retailers

Job description

Company & Benefits Information
At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance.
As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
  • Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
  • All major Holidays & Birthday off
  • Advanced Leadership Training Programs: build the skills to grow your career
  • Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
  • Internal recognition programs that support an engaged workplace
  • 401(K) with company match
  • Paid ASE testing and certifications

Compensation
  • Saturday & Sunday weekend premium pay $2.50 per hour
  • Base pay up to $17.75/hr

The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.
  • Assist customers with their purchases in a customer service and sales focused environment.
  • Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
  • Explain work orders and invoices to customers.
  • Perform Retail Cashier Duties by obtaining and processing customer payments.
  • Install batteries, balance wheels, repair and install tires when required.
  • Perform oil changes using LOF procedures when required.
  • Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
  • Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Qualifications
  • Must have great communication skills
  • Ability to pass pre-employment drug screening and background checks
  • Ability to read and speak English
  • Ability to effectively communicate with customers and coworkers
  • Must be 18 years of age or older
  • Prior auto repair experience is preferred
  • Prior retail experience preferred

EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.

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