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Full Time Customer Service Jobs in Decatur, IL (NOW HIRING)

Accel Entertainment

Field Service Technician

Decatur, IL · On-site

$18 - $30/hr

Our focus is providing unmatched customer support, service, and expertise so our partner ... Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical ...

Plunkett's Pest Control

Service Technician

Seymour, IL · On-site

$20 - $22/hr

Job Type Full-time Description Plunkett's - Own Your Route - Set Your Schedule - Grow Without ... They solve problems and help customers feel safe and comfortable. As a Service Technician, you'll ...

Walmart

Front End Service Team Associate

Decatur, IL · On-site

$15 - $28/hr

Employment Type: Full-Time Available shifts: Mid-Shift, Closing Location Walmart Supercenter #2728 ... They smile, greet and thank customers, process returns / refunds, and carry out financial ...

Walmart

Online Order Filling Team Associate

Decatur, IL · On-site

$15 - $28/hr

Employment Type: Full-Time, Part-Time Available shifts: Opening, Morning, Mid-Shift, Closing ... They make appropriate product substitutions and consult with the customer as needed to ensure ...

AutoZone

Part Sales Manager - Full Time

Lincoln, IL · On-site

Customer Service while executing store operations with excellence. Under the Store Manager ... All AutoZoners (Full-Time and Part-Time): * Competitive pay * Unrivaled company culture * Medical ...

AutoZone

Retail Sales Associate - Full Time

Decatur, IL · On-site

$14.50 - $16.75/hr

AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the ... Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends ...

AutoZone

Retail Sales Associate - Full Time

Decatur, IL · On-site

$15 - $15.38/hr

AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the ... Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends ...

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Showing results 21-40

All JobsCustomer Service JobsFull Time Customer Service JobsFull Time Customer Service Jobs in Decatur, IL

Full Time Customer Service information

See Decatur, IL salary details

$9

$18

$26

How much do full time customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for full time customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a full time customer service job?

Full Time Customer Service jobs involve assisting customers with their inquiries, concerns, or issues regarding a company's products or services. Employees in these roles typically work 35-40 hours per week and may handle customer interactions via phone, email, chat, or in-person. Key responsibilities often include resolving complaints, processing orders, providing information, and ensuring customer satisfaction. These positions require strong communication skills, problem-solving abilities, and a customer-focused attitude. Full time roles usually offer benefits such as health insurance, paid time off, and opportunities for advancement.

What skills and qualifications are needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in this role. These skills are crucial for resolving customer concerns efficiently, maintaining satisfaction, and representing the company professionally.

What are common challenges faced by full time customer service representatives, and how are they addressed within a team?

Full-time customer service representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying up-to-date with product or policy changes. These challenges are typically addressed through comprehensive training, access to updated knowledge bases, and support from supervisors or team leads. Many organizations also encourage collaboration among team members through regular meetings or chat platforms, allowing representatives to share solutions and best practices, which helps foster a supportive and resilient work environment.

What is the difference between Full Time Customer Service vs Part Time Customer Service?

AspectFull Time Customer ServicePart Time Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsUsually requires basic customer service skills, sometimes a high school diplomaSame as full time, often with more flexibility
Work EnvironmentCall centers, retail, corporate officesSimilar environments, often with flexible scheduling
Employer UsageCommon in retail, telecom, banking sectorsUsed in similar industries for flexible staffing

Full Time Customer Service roles involve standard full-week hours, offering stability and benefits, while Part Time Customer Service provides flexible scheduling with fewer hours. Both roles require similar skills and are found in comparable industries, but the main difference lies in hours worked and employment benefits.

Is customer service a full-time job?

Customer service positions are often offered as full-time roles, typically requiring 35-40 hours per week. These jobs may involve evening, weekend, or shift work depending on the employer and industry. Full-time customer service roles often include benefits such as health insurance and paid time off.

What are the most commonly searched types of Customer Service jobs in Decatur, IL?

The most popular types of Customer Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Full Time Customer Service jobs?

Cities near Decatur, IL with the most Full Time Customer Service job openings:

Full Time Customer Service jobs near you
Infographic showing various Full Time Customer Service job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

Field Service Technician

Accel Entertainment

Decatur, IL • On-site

$18 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Accel Entertainment rating

6.7

Company rating: 6.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

191st of 280 rated repair and maintenance companies

Job description

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visitwww.accelentertainment.com.

Job Description:

  • Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.,
  • Multiple Service Positions Available across all areas of Illinois
  • Rates range from $18-$30/hour, dependent on related work experience & proficiency
  • Will train inexperienced candidates
  • Additional shift differential for weekends and 2nd/3rd shifts
  • Hiring for weekends, second and third shift
  • Shift starts from home
  • Company-supplied vehicle + fuel card
  • Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards

About Accel Entertainment

Accel Entertainment is the largest Gaming Terminal Operator in the country, providing video gaming equipment, ATMs, and amusement devices (pool, dart, jukebox, etc) to over 2600 locations in Illinois. Our focus is providing unmatched customer support, service, and expertise so our partner establishments can grow their business.

Qualifications

  • Great Customer Service
  • High school diploma or equivalent
  • Terminal Handler's License - costs covered by company
  • Relevant experience preferred but not required - ATM, amusement, gaming or other electronic / mechanical aptitude (examples - HVAC, low voltage, cable, phone, internet, automotive)
  • Ability to communicate effectively & follow written or verbal instruction
  • Strong organizational, problem-solving, analytical skills
  • Computer literacy helpful but not required
  • Valid driver's license
  • Minimum of 21 years of age
  • Frequently required to lift/push weights up to 50 pounds

Summary

The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.

Duties and Responsibilities

  • Respond to and troubleshoot service calls for equipment repairs in a timely manner
  • Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
  • Provide exemplary customer service
  • Manage inventory to ensure parts are available when repairs are needed
  • Complete all necessary documentation for device entry and logs
  • Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

#AEGaming

Base Pay Range:

$18.00 - $30.00 based on experience

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What Accel Entertainment employees say

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